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Pharmacy Technician Customer Service

Houston, Texas, United States
April 29, 2019

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Fasiha Fatima Mirza

**** ***** ***** *****, ***** Land, TX 77478 - 346-***-**** - E-mail:



Pharmaceutical Technician professional offering experience working in hospitals including Memorial Hermann and MD Anderson. Possess experience working in a retail environment including Walgreens’ processing prescriptions through the pharmacy software. Assist pharmacist in pharmacy administrative tasks.


HCC Coleman College for Health Sciences, 08/2011-03/2012

Certificate - ASHP Accredited Pharmacy Technician Certificate


(PhTR) Texas State Board of Pharmacy Technician Registration: 193426

(CPhT) PTCB Certified Pharmacy Technician: 6001-0701-0304-466

IV Certification (40 hours) – ASHP Accredited Pharmacy Technician Certificate


Pharmacy Experience

Process and prepare prescriptions/medication orders by assisting the pharmacist.

Ensure the appropriateness of medication doses by correctly entering patient information.

Follow aseptic technique and infection control in the preparation of sterile products.

Ensure correctness of prepared medications.


Complete and document checklists including expired drug checking, cleaning assignments, ordering supplies and forms.

Maintain investigational drug records, perform and document controlled substance shift counts.


Assist in inventory management and record keeping.

Customer Service

Excellent Customer Service skills.


Researches questions, issues and incidents for customers, prescribers and pharmacists.

Computer Skills

Microsoft Office including Word, PowerPoint and Excel.

Work Ethic

Highly dependable, Flexible, Dedicated, Willing to work overtime to meet company goals, Excellent attendance and always punctual.


Avella Specialty Pharmacy – Houston, TX (06/2017- Present)

Sr Quality Assurance

Maintaining the log for expired drugs, auditing the batch records, logging temperatures.

Log and send HPLC Samples, Pull expired retains and log expired retains on appropriate log sheet, file paperwork; pull retains that need to be sent for testing.

Update Pharmacy Tech & Pharmacist license, and file the employees training log sheet.

Option Care (Home Health) – Houston, TX (Temp) (08/2015-04/2016)

Pharmacy Technician

Pooling the supplies, Packaging, Restocking, matching the labels with the prescription.

Omni Care Of Houston – Stafford, TX (Temp) (10/2014–02/2015)

Pharmacy Technician

Recruited to support this pharmacy with filling prescriptions. Prepared emergency kits meeting deadlines.

Pharmedium - Sugar Land, TX (02/18/2013–09/19/2014)

Pharmacy Technician

Supported pharmacy with preparing I- flow pump, IV compounding (Pooling, Reconstitution, and Compounding). Labeled and sealed the final product. Maintained the component log for all kinds of tubing.

Resume of: Fasiha Fatima Mirza Page 2


Coram Home Health Pharmacy - Houston, TX (01/16/12–02/06/12)

Pharmacy Technician Trainee (120 hrs. Clinical Internship)

Responsible for aseptic hand washing, hood cleaning, priming tubing, and attaching tubing to home meds. Prepared various IV admixtures: IVPB, LVP, TPN, epidurals, pediatric TPN, and chemotherapy.

Aseptically withdraw liquid and powder drugs. Packed home meds, preparing IV admixture labels


Walgreens Pharmacy - STORE #2862 - HOUSTON, TX (02/07/12–02/27/12)

Pharmacy Technician Trainee (120 hrs. Clinical Internship)

Entered patient / prescription information into computer and generated labels.

Processed prescription refills, handling the drive thru window, counting and pouring the prescriptions.

Communicated with patient and staff and answered phones.

Memorial Hermann Hospital Pharmacy - Sugar Land, TX (02/28/12–03/26/12)

Pharmacy Technician Trainee (160 hrs. Clinical Internship)

Filled the new patient’s medications order and unit dose patient cassettes. Maintained the medications for automated drug distribution technology (Pyxis).

Handled the floor stock medications, crash carts, and checking drug shipments.

Prepared various IV admixtures including IVPB, LVP, TPN, epidurals, pediatric TPN, and chemotherapy.


UT MD Anderson Cancer Center (06/01/2012-01/2013)

Volunteer for Outpatient Pharmacy

Matched prescriptions with labels; worked with Script Pro automated pill counter

Arranged prescriptions to be dispensed on shelves.

Assisted pharmacist and technicians with inventory and drug delivery.

Memorial Hermann (Texas Medical Center) (05/2017 – 05/2018)

Volunteer for Central Pharmacy

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