Experienced Manager- Results Oriented

STEPHANIE LEY

**** ***** **** ******, ** ***** C: 805-***-**** *********************@*****.***

SUMMARY

Results-oriented, strategic sales professional with 7 years in the Retail - Customer Service industry. Desires a challenging role in project/group management.

SKILLS

●Training and development ● Computer proficient

●Client-focused ● Operations Management

●Adaptable ● Results-oriented

EXPERIENCE

07 /2018 to current Store Manager Forever 21 Camarillo, California

oProvided optimal customer service.

oTaught, coached, and developed department managers into becoming store managers

o Coached and taught the team on how to deliver the best customer experience by having great product knowledge and giving the best customer service

oCut spending by 18% by executed an efficient schedule.

oCreating weekly business plans with managers in order to exceed sales goals

oCreated a positive work environment

04/2018 to current Account Manager Aflac Sherman Oaks, California

oCreated marketing goals with team

oScheduled meetings with prospective clients and serviced their company

oEstablished and maintained relationships with our clients while still meeting our quota

oManaged schedules and meetings effectively allowing time to meet quota

oWas first in my class to achieve first and second benchmark sales

08/2017 to 04/2018 Nike Boutique Manager Nordstrom Los Angeles, California

oSuccessfully led the opening of the Boutique

oTrained and assisted our team in providing the best customer experience

oPlanned and executed high level events

oMarketed boutique and events through social media and partnering outlets

oExceeded budget sales plan by an 23%

oExecuted weekly schedule based on business needs

03/2016 to 08/2017 First Assistant Manager Women’s Shoes Nordstrom Woodland Hills, California

oCoached and taught the team on how to deliver the best customer experience and meet sales expectations

oExecuted proper scheduling based on business needs

oCreated strategic monthly business plans to exceed sales target

oPlanned and executed high profile events

oExpanded departments’ clientele and return customer rate

06/2015 to 03/2016 Service Experience Manager Nordstrom Rack Woodland Hills, California

oAssisted all departments in New Hire Training

oConducted all aspects of POS Training

oOversaw all department schedules and advised changes as necessary

oWorked side by side with Store Manager to elevate service level in store

oRaised experience level from a rating of 6 to a rating of 8 based on customer surveys

10/2014 to 06/2015 Department Manager Designer Handbags Nordstrom Los Angeles, California

oTaught and coached the team on how to deliver a high-profile experience

oExpanded departments’ clientele and return customer rate

oExecuted proper scheduling based on business needs

oPlanned and executed high profile events

oCreated effective business plans to exceed sales target

oGained distribution of 4 new designers

04/2014 to 10/2014 First Assistant Manager Designer Shoes Nordstrom Los Angeles, California

oCoached and taught the team on how to deliver a high-profile experience

oExecuted proper scheduling based on business needs

oCreated strategic monthly business plans to exceed sales target

oPlanned and executed high profile events

oExpanded departments’ clientele and return customer rate

oGained distribution of 2 designers

04/2012 to 04/2014 Co Assistant Manager Women’s Shoes Nordstrom Irvine, California

oCoached and taught the team on how to deliver the best customer experience and meet sales expectations

oExecuted proper scheduling based on business needs

oCreated strategic monthly business plans to exceed sales target

oPlanned and executed high profile events

oExpanded departments’ clientele and return customer rate

07/2011 to 04/2012 Sales Associate Nordstrom Rack Oxnard, California

oDelivered the best customer experience by staying sized, colorized, and filled in

oTaught new employees on how to execute tasks

oSuggested new systems on how to complete tasks quicker

oElected Future Nordstrom Leader Candidate to further my career with Nordstrom

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