Customer Service Representative

Aina Mae Fajardo

**** *********** **. **, *******, T3N1G5

Cell: 1-587-***-****

E-mail: *******@*****.***

OBJECTIVE

I am seeking an opportunity to become part of a dynamic and energetic team which makes customer services and friendly service a priority.

SKILLS & COMPETENCIES

Customer Service:

·Motivated professional with more than 2 years of outstanding face to face customer service experience.

·A positive attitude with a natural flair for establishing rapport with customers.

·Passionate about providing exemplary service to all customers.

·Strong leader and motivator who consistently sets new benchmarks for customer satisfaction.

·Skilled in problem solving and service recovery by utilizing empathy, situational analysis, critical thinking, measured judgment and restrain.

Leadership:

• Organized and directed Maintenance, Cleaning and Landscaping staffs.

·Trained and mentored more than 15 Housekeeping Staffs as a Housekeeping Supervisor.

·Strong team player and leader who likes to motivate others so as to constantly improve team performance.

·Always prepared to adopt hands-on approach and try alternate methods when and where ever necessary.

·Adaptable to changing work environment and tolerant to stress situations

Sales and Administration:

·Accounts Payable, invoicing, petty cash handling/replenishing, cheque processing, inventory management, etc.

·Detail-oriented and resourceful in completing tasks/projects on time by implying effective time management and/or work delegation.

·Ensure all staff adhered to the work place safety standards and ethics.

·Bilingual- I speak fluent in English, Tagalog/Filipino.

PROFESSIONAL EXPERIENCE

September 2018 up to date

Homewood Suites by Hilton Calgary Airport North as Night Auditor/Guest Service Agent

Responsibilities:

• Reconciles the hotel’s revenue and settlements accurately and in a timely manner.

• Takes over from the evening Front Desk Agent by checking and accepting floats.

• Corrects any errors or omissions made in daily cash transactions.

• Posts all daily room and outstanding charges.

• Balances the house to ensure maximum occupancy.

• Ensures all settlements and revenue are accurate, accounted for, balanced and recorded.

• Prepares hotel operating reports and distributes accordingly.

• Completes audit package and forwards to MOD.

• Performs all necessary tasks of a Guest Service Agent including reservations and Comply with the hotel policies, procedures and code of ethics.

October 2016 - May 2017

Boardwalk Community Rentals as Customer Service Representative/Building Manager

Responsibilities:

·Ensure the health, comfort and safety of our Customers.

·Ensure daily communication with all site Associates.

·Collect rent and follow up on defaults.

·Ensure vacancy is within guidelines for each site (minimized) by effective service to potential and existing customers.

·Inspections of vacant and upcoming suites.

·Lease and show suites.

·Ensure all rental enquires are answered within the guidelines provided.

·Annual suite inspections.

·Prepare and deliver bank deposits.

·Administrative duties including processing paperwork for site and other Associates.

·Ensure contractors arrive as per scheduled timelines and complete their work as pre conditions of the contract.

·Ensure proper and accurate inventory management.

·Snow removal as required.

·Touch-up painting as required.

·Complete other tasks assigned by the Area Coordinator.

May 2014 – July 2015

Hampton Inn by Hilton Calgary Airport North as Guest Service Agent

March – September 2011

Inns of Banff as Guest Service Agent

Responsibilities:

·Greet customers in a warm friendly manner over the phone and in person.

·Handle guest complaints and took immediate service recovery measures accordingly.

·Perform accurate guest check-ins and check-out.

·Maintain and update knowledge on all facilities, packages, special deals and events within premises.

·Coordinate and maintain professional relationships with all departments.

·Ensure optimal level of security during check in by evaluating guest identification cards.

·Make reservations over the phone and in person.

·Anticipate and address guest’s service needs.

·Responsible for a cash float throughout the shift and ensure it balances correctly at the end of shift.

·Comply with the hotel policies, procedures and code of ethics.

OTHER EXPERIENCES:

June 2013 – January 2014: DELTA EDMONTON SOUTH as Room Attendant

June – September 2011: DONCATH HOLDINGS as Sales Associate/Cashier

November 2007 – January 2011: INNS OF BANFF as Housekeeping Lead, Room attendant

January – March 2011: FOX HOTEL AND SUITES as Housekeeping Supervisor

June 2005 – October 2006: TAISEI PHIL. CONSTRUCTION, INC. as Junior Accountant

ACADEMIC CREDENTIALS:

October 2018 - September 2019: ABM COLLEGE ; Business Administration Diploma

2016: CHINOOK LEARNING CENTRE ; Microsoft Excel

2016: CHINOOK LEARNING CENTRE ; Quick book Level 1

2003: CENTRAL LUZON STATE UNIVERSITY (PHILIPPINES) ; BS Accountancy

REFERENCES:

Available upon request.

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