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Training Manager Human Resources

Denver, Colorado, United States
April 29, 2019

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Joseph Waller


Denver, CO


Management HR Management

Training Webinars Delivery

Leadership Development

Human Resources

Employee Learning & Development

Data Analysis Strategy

Customer Service

Organizational Development

Captivate, Articulate, Camtasia, Adobe

Performance Management

E-Learning SME SCORM

Knowledge Management

Educational Technology

Public Speaking

Budget Management

Clients Include

Samsung Electronics, Citi Bank, Korea Exchange Bank, Korea Bank, Junsup Bank, Samsung SDS, Samsung C&T, ADT Korea, Daewoo E&C, Hyundai E&C, Korea Telecom, Dailim, LG, Hana Bank, University of Seoul, Dohwa Engineering, eBay/Gmarket, SK Telecom, KOTRA, KCA, Seoul Metro, Cheil Worldwide, Dongil Industry, Heerim Architects and Planners, Hanwa Group, KEPCO, NexStreaming, Samsung Engineering


SafeCoach International, Denver, Colorado February 2019 – Present


Design and deliver webinars, e-learning programs on regulatory and safety training, leadership, engagement and performance management; perform needs assessment and performance gap analysis

Carnival Cruise Lines May 2018 – February 2019 Fleet Training & Development Manager, USA

Functional manager for Learning & Development across 40,000 team members

Responsible for 26 onboard training centers; talent, performance, and engagement management for 26 direct reports; collaborated with leadership team to identify company training needs

Key leader in planning and implementation of annual and multi-year learning plans to deliver desired results

Worked with clients to create impactful onsite training simulations for safety and competency training

Designed, procured, and oversaw training to support technical and operational requirements of 26 ships

Bance GC December 2014 –May 2018

Human Resources Manager Safety Manager Project Coordinator

Key leader in planning and implementation of the annual and multi-year learning plans to deliver the desired capability and business results spearheading 24 weeks of instructor-led training each year

Worked with clients to create impactful onsite training simulations for safety and competency training

Designed, procured, and oversaw training to support technical and operational requirements

Created and coordinated onboarding of 120+ employees decreasing the processing time by 38%

Monitored employee safety compliance and developed monthly inventory monitoring for PPE decreasing costs by 23% while increasing compliancy

Managed all aspects of payroll administration for over 400 employees and contractors

Developed entire administrative and HR systems for the company from inception to implementation

Removed 99% of errors in the payroll process by streamlining and validating the payment and attendance systems

Operated occasionally as assistant Project Manager creating detailed project schedules, projections for manning, and coordinating with sub-contractors

Managed all billing, financial documentation, project tracking, and coordinated project meetings with clients

Education Well September 2007 – September 2013

Business Coach and Trainer; Co-Owner, South Korea

Managed and delivered highly effective training for eBay with 3 direct reports

Increased the amount of training delivered and development by 60% in 2010 and 20% in 2011

Created leadership programs to supplement high performance employees for several clients including Citibank and Samsung Engineering

Implemented a KPI driven approach to develop adult learning following the ADDIE and other instructional design models

Consulted with Human Resources Departments to create courses that reflect results of Training Needs Analysis (TNA)

Created training manuals and published training materials with one of the largest training organization in South Korea (Carrot Global Inc.)

Finished with an average satisfaction rate of 96% from all course feedback

Recruited, hired, trained and managed trainers for short term and long-term contracts

Oversaw daily operation of training business including sales operations, HR management and managed projects; supervised and provided strategic leadership to the training team

Conducted more than 2,700 interviews as a consultant for client recruitment drives, overseas hiring and candidate presentation evaluations

Education Institute of Construction (EDUCON) September 2013 – November 2015

Adult Learning Program Manager, South Korea

Coached, consulted, and collaborated with Executive Management and HR on staffing process, sourcing strategies and talent assessments

Increased the number of training hours delivered within the institution by 40% by expanding the number of programs offered and increasing outreach to local universities

Managed training facilities including maintenance, scheduling, and outfitting

Delivered onboarding for all expat new hires and co-trained with them for the first week of work

Developed programs with web-based, in-class, and self-paced components using in-house and outsourced development teams

Worked with technical experts and professionally recognized certificate programs to integrate difficult, technical concepts into courses

Conducted training need assessments with industry employers, professional organizations and instructors

Maintained and updated training resources, and prepared specialty programs based on customer needs

Managed agency and vendor relationships for talent acquisition and content production

Coached trainers on how to deliver difficult material and deepen relationships with trainees, and directly managed 10 trainers and the day to day activities of the R&D department

Put together sales pitches, technical documents, and delivered sales presentations closing deals increasing company revenue by 120%

Monitored attendance reports and oversaw employee database creation, maintenance and auditing

iWonder November 2010 – October 2013

CEO, Project Manager, South Korea

Assembled and led the design and development teams for education-based applications – assisting clients in publishing more than 70 mobile applications in the education segment of the Apple and Google Play stores

Executive Producer for over 400 educational videos and an Education TV show

Lead the design and development of 2 web/mobile based LMS systems for two education companies

Spearheaded a KT Telecom and e-future funded project for a 5-application series for English education

Handled all payroll, deductions, invoicing and tax filings for the company

Avalon English February 2007 – March 2008

Human Resources Manager, South Korea

Managed relationships with talent agencies and university career centers

Counseled franchise managers on employee relations and cultural initiatives

End to end recruitment for open expat roles across the company's 12 branches

Maintained employee records and ensured employee files were complete and updated

Authored the employee handbook; collected analyzed and presented employee performance data

Advised the management team visa process and tracked applications with immigration

Coordinated all international travel for all expat employees and team members

Jung Chul Interlab Co., Ltd. August 2004 – January 2007

Head Trainer, South Korea

Provided on-the-job coaching, mentoring and support for new teachers including training methodology, company policy, and tips to adapting to living in South Korea

Complete initial assessment and corrective training for trainers on probation

Delivered all demo classes to prospective clients, updated the curriculum database and lead trainer weekly meetings utilizing collaboration and effective verbal and written communication skills

Connecticut Army National Guard June 2001 – August 2004

Public Affairs Specialist, Connecticut

Researched, prepared and disseminated news releases, articles, Web-based material and photographs on CTANG Army personnel and activities; gathered information for military news programs and publications within your unit and around the Army; developed ideas for news articles; arranged and conduct interviews; wrote news releases, feature articles and editorials; conducted media training

United States Army Reserve July 1997 – June 2001

Civil Affairs Specialist, Rhode Island

Helped plan U.S. government interagency procedures for national or regional emergencies; assisted with civil-military planning and support; coordinated military resources to support reconstitution or reconstruction activities; supported national disaster, defense or emergency assistance and response activities; fostered and maintained dialogue with civilian aid agencies and civilian relief and assistance organizations


University of Connecticut

Bachelor of Science: Human Development, Family Studies and Related Services


Train the Trainer Star Center, 2018

Finding and Retaining Talent, Administrative Human Resources, Instructional Development, Creating Leadership Development Programs, HR as a Business Partner, Designing and Delivering Training Programs, UX Prototyping, Organizational Learning and Development, Six Sigma: Black Belt, Teaching Techniques: Blended Learning, Teaching Techniques: Creating Multimedia Learning

LinkedIn Learning, 2017-2018

Managing Human Resources in Hospitality and Tourism Industry, edX Aug 2018

Leading Change: Go Beyond Gamification with Gameful Learning, edX Jun 2018

Instructional Design: Digital Media, New Tools & Technology, edX May 2018

G Suite Administrator, Google Inc., 2015

Human Resource Development, HRD Study, 2017

Civil Affairs Specialist, Defensive Driving, Combat Life Savers, USAR, 1999

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