Training Manager Human Resources
Resume:
Joseph Waller
*********@*****.***
linkedin.com/in/joe-waller/
Denver, CO
Skills
Management HR Management
Training Webinars Delivery
Leadership Development
Human Resources
Employee Learning & Development
Data Analysis Strategy
Customer Service
Organizational Development
Captivate, Articulate, Camtasia, Adobe
Performance Management
E-Learning SME SCORM
Knowledge Management
Educational Technology
Public Speaking
Budget Management
Clients Include
Samsung Electronics, Citi Bank, Korea Exchange Bank, Korea Bank, Junsup Bank, Samsung SDS, Samsung C&T, ADT Korea, Daewoo E&C, Hyundai E&C, Korea Telecom, Dailim, LG, Hana Bank, University of Seoul, Dohwa Engineering, eBay/Gmarket, SK Telecom, KOTRA, KCA, Seoul Metro, Cheil Worldwide, Dongil Industry, Heerim Architects and Planners, Hanwa Group, KEPCO, NexStreaming, Samsung Engineering
Experience
SafeCoach International, Denver, Colorado February 2019 – Present
Consultant/Owner
Design and deliver webinars, e-learning programs on regulatory and safety training, leadership, engagement and performance management; perform needs assessment and performance gap analysis
Carnival Cruise Lines May 2018 – February 2019 Fleet Training & Development Manager, USA
Functional manager for Learning & Development across 40,000 team members
Responsible for 26 onboard training centers; talent, performance, and engagement management for 26 direct reports; collaborated with leadership team to identify company training needs
Key leader in planning and implementation of annual and multi-year learning plans to deliver desired results
Worked with clients to create impactful onsite training simulations for safety and competency training
Designed, procured, and oversaw training to support technical and operational requirements of 26 ships
Bance GC December 2014 –May 2018
Human Resources Manager Safety Manager Project Coordinator
Key leader in planning and implementation of the annual and multi-year learning plans to deliver the desired capability and business results spearheading 24 weeks of instructor-led training each year
Worked with clients to create impactful onsite training simulations for safety and competency training
Designed, procured, and oversaw training to support technical and operational requirements
Created and coordinated onboarding of 120+ employees decreasing the processing time by 38%
Monitored employee safety compliance and developed monthly inventory monitoring for PPE decreasing costs by 23% while increasing compliancy
Managed all aspects of payroll administration for over 400 employees and contractors
Developed entire administrative and HR systems for the company from inception to implementation
Removed 99% of errors in the payroll process by streamlining and validating the payment and attendance systems
Operated occasionally as assistant Project Manager creating detailed project schedules, projections for manning, and coordinating with sub-contractors
Managed all billing, financial documentation, project tracking, and coordinated project meetings with clients
Education Well September 2007 – September 2013
Business Coach and Trainer; Co-Owner, South Korea
Managed and delivered highly effective training for eBay with 3 direct reports
Increased the amount of training delivered and development by 60% in 2010 and 20% in 2011
Created leadership programs to supplement high performance employees for several clients including Citibank and Samsung Engineering
Implemented a KPI driven approach to develop adult learning following the ADDIE and other instructional design models
Consulted with Human Resources Departments to create courses that reflect results of Training Needs Analysis (TNA)
Created training manuals and published training materials with one of the largest training organization in South Korea (Carrot Global Inc.)
Finished with an average satisfaction rate of 96% from all course feedback
Recruited, hired, trained and managed trainers for short term and long-term contracts
Oversaw daily operation of training business including sales operations, HR management and managed projects; supervised and provided strategic leadership to the training team
Conducted more than 2,700 interviews as a consultant for client recruitment drives, overseas hiring and candidate presentation evaluations
Education Institute of Construction (EDUCON) September 2013 – November 2015
Adult Learning Program Manager, South Korea
Coached, consulted, and collaborated with Executive Management and HR on staffing process, sourcing strategies and talent assessments
Increased the number of training hours delivered within the institution by 40% by expanding the number of programs offered and increasing outreach to local universities
Managed training facilities including maintenance, scheduling, and outfitting
Delivered onboarding for all expat new hires and co-trained with them for the first week of work
Developed programs with web-based, in-class, and self-paced components using in-house and outsourced development teams
Worked with technical experts and professionally recognized certificate programs to integrate difficult, technical concepts into courses
Conducted training need assessments with industry employers, professional organizations and instructors
Maintained and updated training resources, and prepared specialty programs based on customer needs
Managed agency and vendor relationships for talent acquisition and content production
Coached trainers on how to deliver difficult material and deepen relationships with trainees, and directly managed 10 trainers and the day to day activities of the R&D department
Put together sales pitches, technical documents, and delivered sales presentations closing deals increasing company revenue by 120%
Monitored attendance reports and oversaw employee database creation, maintenance and auditing
iWonder November 2010 – October 2013
CEO, Project Manager, South Korea
Assembled and led the design and development teams for education-based applications – assisting clients in publishing more than 70 mobile applications in the education segment of the Apple and Google Play stores
Executive Producer for over 400 educational videos and an Education TV show
Lead the design and development of 2 web/mobile based LMS systems for two education companies
Spearheaded a KT Telecom and e-future funded project for a 5-application series for English education
Handled all payroll, deductions, invoicing and tax filings for the company
Avalon English February 2007 – March 2008
Human Resources Manager, South Korea
Managed relationships with talent agencies and university career centers
Counseled franchise managers on employee relations and cultural initiatives
End to end recruitment for open expat roles across the company's 12 branches
Maintained employee records and ensured employee files were complete and updated
Authored the employee handbook; collected analyzed and presented employee performance data
Advised the management team visa process and tracked applications with immigration
Coordinated all international travel for all expat employees and team members
Jung Chul Interlab Co., Ltd. August 2004 – January 2007
Head Trainer, South Korea
Provided on-the-job coaching, mentoring and support for new teachers including training methodology, company policy, and tips to adapting to living in South Korea
Complete initial assessment and corrective training for trainers on probation
Delivered all demo classes to prospective clients, updated the curriculum database and lead trainer weekly meetings utilizing collaboration and effective verbal and written communication skills
Connecticut Army National Guard June 2001 – August 2004
Public Affairs Specialist, Connecticut
Researched, prepared and disseminated news releases, articles, Web-based material and photographs on CTANG Army personnel and activities; gathered information for military news programs and publications within your unit and around the Army; developed ideas for news articles; arranged and conduct interviews; wrote news releases, feature articles and editorials; conducted media training
United States Army Reserve July 1997 – June 2001
Civil Affairs Specialist, Rhode Island
Helped plan U.S. government interagency procedures for national or regional emergencies; assisted with civil-military planning and support; coordinated military resources to support reconstitution or reconstruction activities; supported national disaster, defense or emergency assistance and response activities; fostered and maintained dialogue with civilian aid agencies and civilian relief and assistance organizations
Education
University of Connecticut
Bachelor of Science: Human Development, Family Studies and Related Services
Certifications/Training
Train the Trainer Star Center, 2018
Finding and Retaining Talent, Administrative Human Resources, Instructional Development, Creating Leadership Development Programs, HR as a Business Partner, Designing and Delivering Training Programs, UX Prototyping, Organizational Learning and Development, Six Sigma: Black Belt, Teaching Techniques: Blended Learning, Teaching Techniques: Creating Multimedia Learning
LinkedIn Learning, 2017-2018
Managing Human Resources in Hospitality and Tourism Industry, edX Aug 2018
Leading Change: Go Beyond Gamification with Gameful Learning, edX Jun 2018
Instructional Design: Digital Media, New Tools & Technology, edX May 2018
G Suite Administrator, Google Inc., 2015
Human Resource Development, HRD Study, 2017
Civil Affairs Specialist, Defensive Driving, Combat Life Savers, USAR, 1999
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