Customer Service Assistant

Maryam Rafiei

**********@*****.*** Richmond Hill, L4C 8G4 647-***-****

PROFESSIONAL PROFILE

ü Energetic, well-organized administrator willing to bring strong administrative skills to a growing office.

ü Excellent computer skills, MS Excel, MS Word, MS PowerPoint ü Show superior interpersonal and communication skills and demonstrate strong leadership skills. ü Provide top-level support and excellent relationship-building skills. ü Self-motivated, worked well alone or as a team member. ü Articulate and friendly with a professional character. EDUCATION

Accounting & Finance Ryerson University

ENROLLED: SEPTEMBER 2016

MAJOR: ACCOUNTING

Featured Courses: Intermediate accounting, Principles of finance and Business Law High School St. Theresa of Lisieux Catholic

SEPTEMBER 2012 – JULY 2016

Average: 92 out of 100

PROFESSIONAL EXPERIENCE

Accountant Assistant GTA Accounting

JANUARY 2016 – SEPTEMBER 2017

ü Required to use MS Excel, MS Word and QuickBook

ü Journalized transactions and expenses of clients ü Creating T-Accounts and variety of financial statements Auditor Assistant CARSTAR Thornhill

JANUARY 2018 – MAY 2018

ü Contacted insurance companies to follow up with payments made towards CARSTAR ü Prepared and analyzed financial records using MS Excel to insure accuracy ü Checked, examined and reconciled bank deposits and payments CUSTOMER SERVICE EXPERIENCE

Customer Service Assistant Wild Taurus Swiss Chalet Panera Bread Cyan Café SEPTEMBER 2014 – DECEMBER 2018

ü Greeted customers in a positive, energetic and professional manner ü Responding appropriately to inquiries and concerns ü Smart Serve Certified

SKILS

ü Multi-line phone system expert

ü Detail-oriented

ü Strong interpersonal skills

ü Document management

ü Administrative support

ü Security processes

ü Mail and package delivery

ü Vendor coordination

ü Data entry

ü Customer service handling

INTERESTS

ü Conversing

ü Interacting with others

ü Cooking

ü Fitness

LANGUAGE

ü English: Fluent

ü Persian: Fluent

ü Spanish: Beginner

ü Turkish: Beginner

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