Customer Service Sales

TEAYA N. CUINGTON

EXPERIENCE

Assistant Manger, October 2018 to January 2019

iMobile – Victorville, CA

Supervisor, August 2010 to August 2018

Best Buy Mobile – Palmdale, CA

Office of the President, Customer Service & Sales Specialist III, July 2009 to September 2010

Bank of America – Simi Valley, CA

Consumer Counselor & Certified Mediator - Internship, May 2009 to September 2009

Los Angeles County Dept. of Consumer Affairs – Los Angeles, CA

Shift Leader, August 2003 to May 2008

The University Corporation – Northridge, CA

EDUCATION

CALIFORNIA STATE UNIVERSITY, NORTHRIDGE – NORTHRIDGE, CA

Bachelor of Science in Family and Consumer Sciences - Consumer Affairs, 2010

Highland High School – Palmdale, ca

High School Diploma, 2003

LEADERSHIP

Directly responsible for the development of the sales team through mentoring and training on their sales performance.

People management through recruiting/retaining talent, schedule creation and implementing, and talent development.

Inventory management.

Achieving Annual Sales Plan of over $10m

Intake of customer calls. Corresponded to customers via inbound calls, e-mail, live chat, and mail answering questions about their home loan while offering available other products and services

Data entry, update customer information: address, payment information, service changes using CRM systems and Microsoft Office Suite.

File keeping of physical consumer files for mediation.

43340 16th Street West #13

Lancaster, CA 93534

442-***-**** Cell

661-***-**** Message

ac88kk@r.postjobfree.com

OBJECTIVE

Highly proficient professional, knowledgeable in demanding environments, strong organizational, technical, and people skills while following company directives to yield positive financial results. Responsible, ethical, and tactful, committed to world-class customer service. Confident and poised in interactions with individuals at all levels.

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