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Customer Service Office

Location:
Newport News, Virginia, United States
Posted:
April 28, 2019

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Resume:

TANYA LACEY

*** ********* *****, ******* ****, VA 23606 · 309-***-****

ac88ke@r.postjobfree.com · www.linkedin.com/in/tanya-lacey

Experienced Administrator with a range of experience including banking, government, the private sector. I have worked in three different countries U.S, UK and Greece. Extremely dedicated, hard-working, focused and always willing to further my career.

EXPERIENCE

SEPTEMBER 2018 – PRESENT

ADMINISTRATOR/FRONT OFFICE MANAGER, Calderone ABBOTT, Newport News, va

Support accounting team through maintaining tax documents in electronic filing, coordinating and overseeing billing. Faxing and emailing documents, handling payments from clients and financial record of billing, making bank deposits

Field calls, emails and inquiries from clients

Maintaining and coordinating firms’ calendars and appointment schedule

Performed all administrative functions exemplifying proficiency in customer service with internal and external stakeholders; primary point of contact for all phone, mail, and virtual inquiries according to organizational standards and procedures.

Monitored and maintained all unit equipment and office supply inventory levels; initiated and prepared requisitions for materials, supplies and services for all temple patrons

Managed and controlled all firms’ contractors and vendors ensuring compliance to mutually agreed upon terms of service; Organized and maintained contract inventory and databases

SEPTEMBER 2016 – SEPTEMBER 2018

ADMINISTRATIVE/EDUCATION ASSISTANT, rODEF sHOLOM tEMPLE, Newport News, va

Supported Relocation Team with logistics

Performed all administrative functions exemplifying proficiency in customer service with internal and external stakeholders; primary point of contact for all phone, mail, and virtual inquiries according to organizational standards and procedures.

Monitored and maintained all unit equipment and office supply inventory levels; initiated and prepared requisitions for materials, supplies and services for all temple patrons

Managed and controlled all temple contractors and vendors ensuring compliance to mutually agreed upon terms of service; Organized and maintained contract inventory and databases

Field calls, emails, and inquiries from members of the community

• Developed administrative procedures to streamlined office functions; created Relocation Logistics materials improving transition timeliness and communications for impacted stakeholders

Coordinated all meetings, travel and accommodation arrangements for leadership committee, including itineraries, schedules and agendas to improve meeting effectiveness.

Excellent experience with WordPress, managing Chaverware and other specialized databases

APRIL 2006 – MAY 2009

PASSPORT OFFICER 1, Passport & Identity service, uk Home office, pETERBORUGH, UK

• Fielded calls, emails, and inquiries from applicants as well as other government departments regarding applicants

• Managed internal databases and ensured all information was entered in an accurate and timely manner

• Received and examined passport applications for completeness, signature, and affirmation of the truthfulness of statements contained in the application, verification of the identity of the applicant, and presence of required photographs and fees

• Examined the evidence of citizenship submitted with the application to establish its authenticity and adequacy in relation to the requirements of law and the facts set forth in the application

• Composed correspondence to applicants requesting additional documentation if necessary and explained the need for, and potential sources of, evidence to support claimed citizenship

Approved for Official Secrets Act

SEPTEMBER 2004 – APRIL 2005

TELEPHONE SHARES ADMINISTRATOR, BNP PARIBAS SECURITAS SERVICES, pETERBOROUGH, UK

• Advised shareholders of their current shares status regarding the days' financial news affected the price/stock of their shares

• Input data accurately and timely

• Answered client queries and directing requests to Brokers

• Investor relations

DECEMBER 2002- SEPTEMBER 2003

OFFICE ADMINISTRATOR, ALMYRIDA, CRETE

• Customer service representative

• Addressed customer queries and concerns by email, phone and in person

• Booked appointments for customers with realtors and architects

EDUCATION

PRESENT

ASSOCIATE DEGREE IN LIBERAL ARTS, BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION PROJECT MANAGEMENT Saint Leo uNIVERSITY (eXPECTED May 2020)

GPA 3.67

SEPTEMBER 1999

NVQ ADMINISTRATION, The city and guilds of London INstitute

Completed National Vocational Qualification for Business Administration Level Two

Received First Class award for Word Processing.

SKILLS

Able to work independently when required but also part of a group

Natural leader and motivator

Calm under pressure, able to meet deadlines

Attention to detail

Warm and welcoming personality

Excellent organization and time management

ACTIVITIES

Active member of my community, teaching Sunday School for Rodef Sholom Temple since September 2014 with a break of one year from 2017-2018. Also, a member of Lead Jew group which works to develop leadership skills within the Jewish community and beyond. My other passions include my family, friends, traveling, reading and keeping active.



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