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Customer Service Representative

Zion, Illinois, United States
April 28, 2019

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Gustella Williams

**** ***** **.

Zion, IL. *****


Objective: To enter a career relationship within a good environment in which I

can utilize my computer, Administrative, customer Service skills to the benefit of the Company’s goals and my opportunity to develop skills, Responsibilities, and the potential for growth within the company.

Education: College of Lake County, Grayslake, IL

Major: Computer Information Systems

Minor: PC Technician Date: July, 2006

Zion Benton High School, Zion, Il


Captain of Basketball team: Most valuable Player (4 years)

All County Team: Best Attitude Award. Track and softball.

Accomplishment: Certified PC Technician Computer skills including Windows, Unix, Microsoft Office Suite, Word Perfect, Lotus notes, Excel, Dos, Mainframe(AS400),IMB, Oracle,SPS, SAP, Remedy, Business Math, and DC Circuit Fundamental. Digital Media, Math, Windows 95, and outlook .

Work History:

1/2019 - Present. Abbvie

Position Title: Insurance Analyst I

Taking calls from patients within a call center setting.

Verification of patients insurance, obtained prior Authorization for

patients medications.

providing the patient with the (EOB)explanation of benefits provided

by their insurance plan using Valet, Intel, change Health, and website tools.

09/2018- 1/2019 Cvs/Caremark

Position Title: Benefits Verification specialist

Duties: contacting medical doctors and insurance carrier for prior

authorization for medical treatment.

Running test claims to obtain the benefits pay out amount for each

patient .

Currently using Excell to place the clients demographic information in

to distribute to supervisors and Team Leads.

11/2015- 09/2018 CDW (Vernon Hills, IL)

Position Title: ICAN Research Specialist

Duties: Provide pre-invoice assistance to the internal customers with regards to any issues to the Sales Orders. Take phone calls within a queue phone system from internal and external customers. Locate tracking information to provide to sales team. Request Lead times, ETA's, Expedites, Invoices via email or websites. Research stock using SPS. Provide customer assistance to all other Departments.

Supports as back up to supervisor as the senior on the team. I help new employees to adjust to their new roles, by answering question and training them on how to process the work. I also am cross trained in purchasing where my role is to work closely with the buyer to bring product in house and to make sure of the status of the order getting to our customer.

5/2013 – 08/2013 Blue Cross Blue Shield (Waukegan, IL)

Position Title: Operation’s I (Temporary position)

Duties: Monitor servers such as, AS400 Mainframe, IBM, and Oracle. Eject tapes from SL8500 Silos, create files to send to Iron Mountain using Secure Sync. And order containers and vaults to store tapes. Responsible for running daily Exception Reports and Open System reports. Complete intervention’s when necessary for Real Tape Data and Virtual Tapes, while working closely with Schedulers that run the jobs on these servers.

12/2009 - 12/2010 Cash Net USA (Lake Bluff, IL )

Position Title: Collection Representative (Temporary position)

Duties included, helping customers bring their loan accounts

up to date via payment plan. Handle inbound and outbound

Calls to collect on customers’ accounts.

10/2007 - 06/2008 Abbott (CDO) Corporate Dispersement Operations


Position Title: Operations I (Freight Payment Center)

Duties included paying inbound and outbound invoices, Force payments using SAP.

Other responsibilities included, phone support to carriers, running of

Fed Ex reports, sorting and distributing mail, scanning invoices after filing them, while working closely with Rating/Audit Dept. handled researching delayed payment to carriers. Fed Ex

06/2006 - 06/2008 Abbott Park (Manpower)

Position Title: Customer Service/Back up Compliance Co-ord./

Technical Advocate Assistant

Duties included servicing customers, within a call center

Environment. Multitasking to deliver on the phone support

Activities, while handling assigned projects. Also responsible for credit/debit processing. Verification and Reconciling customer responses to the Distribution list. Handling of Telephone Protocols to close out

Field Actions and Product Information communications while

Backing up the Compliance Coordinators.

2/2001- 2/2003 Allegiance Healthcare (Waukegan, IL)

Position tittle: Customer service representative

Position Title: Credit Representative

Duties include, processing phone orders within call center,

returned goods, preparing call tags, sending direct billing, resolving shortages and overages, working closely with distribution .

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