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Manager Customer Service

Location:
Winnipeg, Manitoba, Canada
Posted:
April 28, 2019

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Resume:

Oluwaseyi Olayiwola, ADEBAYO

***-**** ******* *******, *** 2G6, Winnipeg, Manitoba.

+1-204-***-**** ac88jj@r.postjobfree.com

PROFESSIONAL HIGHLIGHTS

* *****’ experience as a Company Secretary/Compliance Manager; Client Advisor and Office Administrator.

LL.M (Master of Laws).

BL (Barrister at Law).

LL. B (Bachelor of Laws).

National Diploma (ND) Business Administration and Management.

Expert in Proofreading, Drafting, Research & Processing Standard Legal Documents.

Highly Organized, Great Typing Skills, Analytical Thinker, Flexible, Confidentiality & Attention to detail.

Excellent Verbal & Written Communication Skills.

Software proficiency includes Microsoft Word, Outlook, Excel & PowerPoint. SKILLS

Technical Skills: Microsoft Office Proficiency, Data Entry, Proofreading, Advocacy, Billing & Filing, Legal Research & Drafting.

Soft Skills: Excellent Verbal & Written Communication Skills, Exemplary, Detail Oriented, Customer Focused, Time Management, Self-directed, Highly Organized, Confidentiality. PROFESSIONAL EXPERIENCE

Logistic Controller- Courier Communication (now known as Courier Care Specialist)- (April 2018 to date) SkiptheDishes Restaurant Service Inc. 136, Market Ave, Winnipeg, Manitoba. Contact Email: ac88jj@r.postjobfree.com Phone: 204-***-**** Responsibilities:

Handling of In-bound and Out-bound calls

Liaising between Customers and Couriers during and after delivering of orders process.

Assisting Couriers with navigations while making deliveries to the customers.

Implementing the company’s policies toward the successful discharge of business operations on the network between couriers and customers.

Graduate Research Assistant - (January 2017 to January 2019) Asper Editorial Review/Publication, Faculty of Law, University of Manitoba, Winnipeg, Manitoba.

Responsibilities:

Editing of submitted articles for publication.

Verification of authenticity of supplied citations in the submitted articles.

Compilation of edited articles for onward submission to the publisher(s).

Liaising with various contributors/authors regarding the update and possible adjustment via email, telephone, and social medium platform.

Undertaking of other assignments as directed by the Asper Professor of International Business and Trade Law. Legal/Company Secretary & Compliance Manager (November 2014 – November 2016) Ruth’rford Services Limited, Plot 2 & 3, Ugothon, Warri-Delta, State, Nigeria.

Responsibilities:

Negotiated, drafted and implemented the terms of agreements in all business contracts and agreements thereby ensuring 100% reduction in risk of negative contractual obligations on the part of the firm.

Legal advisory on contract, master’s Service Agreements, and Service Level Agreements.

Ensured compliance with all regulations by the relevant regulatory agencies thereby reducing the rate of regulatory infraction by more than 70% in each business year.

Identified, recommended and executed standard practices applicable to business transaction in Nigeria.

Prepared the Compliance & Ethics Grid detailing legislation and regulations impacting the Company’s operations thereby ensuring 100% adherence to the Compliance Program.

Liaised with all regulatory bodies and maintained relationships with relevant legal bodies and trade associations.

Prepared the Company’s Compliance Modules with other Business units within the company and ensured maintenance of client correspondence & appointments.

Legal Counsel (November 2013 - November 2014) Nnagozie Legal Practitioners, Suite 46, Elebano Plaza, Nnsuka, Enugu State, Nigeria.

Responsibilities:

Assisted in ensuring adequate filing of landed documents and other necessary returns at the respective government registries within the state.

Prepared drafts of leases, land agreements and title documents for clients.

Legal advisory on the result of searches conducted for clients on proposed properties.

Represented clients in court for recovery of premises matters, tenancy matters and ensured the execution of all tenancy related instructions from several of the firm’s clients.

Coordinated litigation holds, ensured time entry and bill preparation. Customer Service Representative- (January 2012 – November 2013) Higher Ground Investment, No 9 Willbough Street, Ebute- Metta (East), Lagos State, Nigeria.

Responsibilities:

Providing information to clients and the public concerning services, schedules, appointments, regulations, and policies of the organization in response to telephone and in-person inquiries.

Responsible for filing, sorting and retrieving documents whenever the need arises.

Handling of clients’ inquiries: quoted fares and suggesting products to buy.

Making calls to follow up and or get feedback from clients’ satisfaction or otherwise.

Handling of other tasks as may be assigned by the management. EDUCATION/QUALIFICATION

Master of Laws (LL.M) University of Manitoba February 2019.

Barrister at Law (B.L) 2013- 2014 Nigerian Law School, Agudama-Epie, Bayelsa State, Nigeria.

Bachelor of Laws (LL. B Hons) Second Class Honors (Upper Division) 2007- 2012 Obafemi Awolowo University, Ile-Ife, Osun state, Nigeria. (Evaluated as equivalent to a Canadian Professional Degree in Law by the International Qualifications Assessment Service)

National Diploma (ND) in Business Administration & Management (Distinction) 2002-2005 VOLUNTEER EXPERIENCE

University of Manitoba Student Union (UMSU) – Team Lead January 2017-October 2018

University of Manitoba Graduate Student Association in conjunction with the Faculty of Graduate Studies (FGS) for Welcoming Graduate Students to Campus August 2017 and August 2018

Deeper Life Campus Fellowship (DLCF) University of Manitoba (Students Intellectual and Faith Organization) January 2017 – to date.

Christian Graduate Students Association (CGSA) University of Manitoba April 2018-October 2018. CONFERENCES ATTENDED TO DATE

4th Annual Asper International Law Conference, organized by Asper Chair of International Business and Trade Law, Faculty of Law, University of Manitoba, held at the Inn at Forks, Winnipeg, Manitoba, Canada. April 23-24, 2018.

Tenth International Conference on Climate Change: Impacts & Responses, held at the University of California, Berkeley, U.S.A. April 20-21, 2018.

Law at its tipping point; Conference organized by the Graduate Students in Law, University of Ottawa, Canada, May 12 -13, 2017.

3rd Annual Asper International Law Conference, organized by Asper Chair of International Business and Trade Law, Faculty of Law, University of Manitoba, held at the Inn at Forks, Winnipeg, Manitoba, Canada. April 25-26, 2017.

Seminar on Cashless Policy: organized by Central Bank of Nigeria for Members of Nigerian Bar Association, Enugu State Chapter, Enugu State, Nigeria, July 2014.

National Conference, tagged: “building according to the pattern” National Youth Service Corps (NYSC), NYSC Orientation Camp, Jos, Plateau State, October 2014.

Law and Economic Transformation in Nigeria; IFELAW at 50, National Conference, Faculty of Law, Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria, July 2012.

Christian Law Students Fellowship of Nigeria (CLASFON) National Convention, University of Abuja, September 2011.

Christian Law Students Fellowship of Nigeria (CLASFON) National Convention, Obafemi Awolowo University, Ile-Ife, September 2009.

AWARDS OBTAINED

Travel Grant, University of Manitoba Graduate Students Association (UMGSA) May 2018.

Travel Grant, Faculty of Law, Robson Hall, University of Manitoba April 2018.

Travel Grant, Faculty of Graduate Studies (FGS) University of Manitoba May 2017.

Asper Graduate Student Fellowship Award, Faculty of Law, University of Manitoba- January and September 2017 respectively.

International Graduate Student Entrance Scholarship (IGSES), Faculty of Graduate Studies (FGS), University of Manitoba – January 2017.

Meritorious Award of Excellence, University of Manitoba (UMSU)- March 31, 2017.

Letter of Commendation, Nigeria Law School, Agudama-Epie, Yenagoa Campus, Bayelsa State – 2013.

Meritorious Award of Excellence, Magna Curia Chambers, Faculty of Law, Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria. - 2011/2012 Academic Session.

Beneficiary of Osun State Government, Law School Bursary for Osun State Indigenes at the Nigerian Law School for 2012/2013 Academic Session.

Most Dedicated Member Moot & Mock Trial Committee Faculty of Law, Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria. - 2010/2011 Academic Session.

NABAMS Class Representative of the year Award, Federal Polytechnic, Ede. – 2005. PAPERS/ARTICLES

Oluwaseyi O. Adebayo, “Taxation and Economic Diversification as Tools for a Sustainable Economy: Lessons from Canada”,

(2018) Being A Thesis Submitted to the Faculty of Graduate Studies University of Manitoba. Available at the University of Manitoba (Mspace) FGS-Electronic Theses & Dissertations (Archive): http://hdl.handle.net/1993/33561

Oluwaseyi O.A (2018) Climate Change and Its Effect on Global Economy and Security: A Call for more Robust Climate Finance, Prevention of Climate Finance against Misappropriation or Corrupt Spending and Review of Articles 9(1), (3) & (4) of the Paris Agreement and 12 (8) of Kyoto Protocol to the U.N. Framework Convention of Climate Change”, (2018), being a paper presented at the Tenth International Conference on Climate Change: Impacts & Responses, University of California, Berkeley, U.S.A. Published by Environment Pollution and Climate Change, Open Access Journal. Link: Published: https://www.omicsonline.org/open-access/climate-change-and-its-effect-on-the-global-economy-and-security-a-call-for- more-robust-climate-finance-prevention-of-climate-fina-2573-458X-1000157.pdf

Oluwaseyi O. Adebayo, “The Historical Analysis of Public Funding in Nigeria” Being an Independent Research Paper at the Robson Hall, Faculty of Law, University of Manitoba” (2017), Unpublished.

Oluwaseyi O. Adebayo, “Passage of "Bill 4 -The Provincial Court Amendment Act" Second Session, Forty-First Legislature, 2016-17 Before Legislative Assembly of Manitoba: A Panacea for Improved Judicial System and Efficient Dispensation of Justice in Manitoba” Being a paper written at the Robson Hall, Faculty of Law, University of Manitoba, (2017) Unpublished.

Oluwaseyi O. Adebayo, “Capital Gain Tax as a Veritable Source of Revenue for the Government: The need for both Statutory and Administrative Overhauling in the Light of International Best Practices”, (2015). Published on www.academia.edu.

Oluwaseyi O. Adebayo, “The Concept of Plea Bargain: A Veritable Tool for Justice or Corruption under the Nigerian Criminal Justice System” (2014). Published on GoArticle.com (www.GoArticle.com) and www.academia.edu respectively.

Oluwaseyi O. Adebayo, “Legal Protection of the Marine Environment and Sustainable Development in Nigeria”, (2012) Being A Long Essay Submitted to the Faculty of Law, Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria. Published on www.academia.edu.

Oluwaseyi O. Adebayo, “The Basis for the clash in the exercise of the Powers and Functions of the Nigerian Maritime Administration and Safety Agency (NIMASA) and the National Inland Waterways Authority (NIWA)”, (2011). Being a paper written at Obafemi Awolowo University, Ile-Ife. Unpublished.

Oluwaseyi O. Adebayo, “Critical examination of the Legal Regime of the Nigerian Cabotage Act”, (2011). Being a paper written at Obafemi Awolowo University, Ile-Ife. Unpublished. PROFESSIONAL BODIES:

Member, Youth for Human Rights International, New York, USA.

Member, Amensty International.

Member, Nigerian Bar Association, Nsukka. Branch, Enugu State, Nigeria.

Member,Young International Arbitration Group (YIAG), United Kingdom. PERSONAL INTEREST

Reading, Sporting, Internet Surfing, Driving and Travelling. REFERENCE

Available upon request.



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