Customer Service Software

Usman A. Haseeb

**** ***** ******** **** **** ***2 Chicago, IL 60660

815-***-**** *******@***.***

EDUCATION

Loyola University Chicago Chicago, IL

Bachelor of Nursing in Health Systems Management, Minor in Bioethics Expected, May 2019 PROJECT

Loyola University Nursing Center

• Formulated a marketing strategy to increase solicitation of services from the elderly population of Rogers Park

• Submitted the marketing strategy to the director of the nursing center for implementation EXPERIENCE

Vi Chicago, IL

Resident Care Intern January 2019 – Current

• Conduct extensive research on potential technology to adopt at different corporate sites

• Engage in sales transactions with vendors on preceptor approved technology NowPow Chicago, IL

Service Information Analyst June 2018 – August 2018

• Updated service database through telecommunications

• Composed a crosswalk to update the taxonomy for community services

• Audited updates made to service database

ITS Switchboard Chicago, IL

Operator August 2018- December 2018

• Provided relevant university related information to calls inbound

• Served as the entry point to all inquiries made towards Loyola University Chicago

• Compiled data to analyze for an ITS quality improvement project United Technologies Aerospace Systems Rockford, IL Project Management Associate May 2016 – August 2016 and May 2017 – August 2017

• Updated safety documentation for software used by customers in the aerospace industry

• Composed key guide used to define expectations for purchase of software product by major aerospace manufacturer

• Maintained document archives to ensure compliance customer service contracts CERTIFICATIONS

• Certified in Patient Safety by Institute for Healthcare Improvement (IHI)

• Certified in Quality Improvement by Institute for Healthcare Improvement (IHI)

• Certified in ICS: Single Resources & Initial Action Incident by Federal Emergency Management Agency (FEMA)

• Certified in Introduction to Incident Command System by Federal Emergency Management Agency (FEMA)

LEADERSHIP

Loyola University Economics Forum June 2017 – June 2018 Treasurer

• Prepared budget and funding requests for organization events

• Planned lectures and social events featuring faculty from the Department of Economics SKILLS AND AWARDS

Languages: Urdu (fluent), Spanish (beginner), Arabic (reading and writing) Software: Microsoft Office Suite, Adobe Photoshop, IBM Rational Change, DOORS

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