Customer Service Representative
Resume:
CELIA A.RANDALL
Baltimore, Maryland 21207
***********@*****.***
Objective
To obtain full time employment at an organization where I can fully utilize and further develop my skills; as well as to be gainfully employed at a company that encourages professional growth and that my duties as part of the team, help the company grow
Skills & Abilities
Sixteen years working at Bank of America in research. Four years of experience working at a call center. Training of new hires. Proficient in Office Suites 2010. Fast learner and ready for challenges. Team oriented
Experience
09/2004 – 10/2008
CUSTOMER SERVICE REPRESENTATIVE,FEDEX
Answering approximately 250 calls a day. Answering questions about there packages and scheduling pickups on a daily basis. Training of new hires when warranted
Scheduling pick-ups and retrievals.
06/1986 – 06/2002
RESEARCH ASSISTANT, BANK OF AMERICA
Corresponding with different banks and Federal Reserves correcting errors. Training of new hires. Working on special projects when warranted.
Performed various support functions to the branches with included research, data entry, taking phone and written request to reproduce of checks, deposits statement.
Education
FOREST PARK HIGH SCHOOL
Secretarial/Business-Diploma
References
Available Upon Request
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