David C. Byrd

PROFESSIONAL SUMMARY

Experienced IT and Business management professional

seeking a challenging senior leadership role that will allow me to utilize my diverse experience, education, and creative problem solving skills. I am seeking an opportunity with a progressive organization that promotes creativity, vision, passion, and excellence with an emphasis on personal and professional development.

PROFESSIONAL QUALIFICATIONS

• Bottom-line focused IT Program/Project Manager with strong organizational and leadership skills.

• Experienced Business Analyst, Process Analyst, Program, and Project Manager with proven skills in both Agile & Waterfall methodologies.

• Visionary leader continually seeking out opportunities to reduce project costs, improve system performance and improve user experience.

• Experienced Process Analyst specializing in development, documentation, improvement and re-engineering of

enterprise and departmental business standards.

• Skilled Business Analyst with specialty in Agile requirements elicitation, epic, and user story creation.

• Expert Project Manager with experience delivering complex development initiatives using multiple

methodologies (Waterfall, Agile or Hybrid).

• Experienced Portfolio Manager, Program Manager,

Project Manager and Project Financial Analyst.

• Accomplished communicator at all levels of the

organization written or oral.

• Outcome focused leader that understands the

importance of engaging and empowering stakeholders, and peers to facilitate quality deliverables.

• Delivered numerous application development, data center build/move, infrastructure, PaaS, SaaS, and network security projects.

• Detail oriented, meticulous and reliable leader.

• Developed, governed and administered an Enterprise Process Management Catalog.

• Architected a new system based change control and release management methodology.

• Problem solver that utilizes out-of-the-box, creative thinking, system tools and collaboration with subject matter experts to resolve any issue presented.

• Proven analyst that uses key business data to guide executive leadership to better data driven decisions.

• Developed a Hybrid IT Service Provider’s cloud

automation platform by focusing on features and

functions that provided the highest business value. E: ac88j5@r.postjobfree.com

P: 919/ 606.0386

A: 1130 Green Level Road Apex, NC 27523

L: https://www.linkedin.com/in/davidcbyrd/

SKILLS

• Agile Project Management

• Agile Product Owner

• Application Development Lifecycle

• Auditing

• Automation

• Bamboo

• Budget Management

• Budget Planning

• Business Analysis

• Business Process Improvement (BPI)

• Business Process Mapping

• Business Relationship Management

• Change Management

• Cisco Intelligent Automation for the

Cloud (CIAC)

• Communication

• Confluence

• Conflict Resolution

• Data Analysis

• Data Management

• EM7 – Monitoring & Ticketing

• Enterprise Planning

• Executive Stakeholder Management

• Finance

• Financial Management

• Financial Planning

• Forecasting

• GreenHopper

• HP Open View

• HP PPM

• HP Quality Center

• InfoBlox

• ISO 9000

• JIRA

• Kan Ban

• Key Process Indicators (KPI)

• Leadership

• LiveLink

• Logistics

• Methodology Implementation

• Microsoft Access

• Microsoft Office 365

• Microsoft Project

• Microsoft Visio

• New Product Development

• NetSuite

• Object Oriented Development

• Oral & written communication

• Organizational Change Management

• Process Analysis & Development

• Process Engineering

WORK HISTORY

TierPoint LLC (formerly Windstream Hosted

Solutions)

01/2012 – 02/2019

Senior Enterprise Business Architect/Analyst

Raleigh, NC • 04/2016 - 02/2019

• Responsible for defining, updating and promoting a myriad of different business process frameworks to improve the overall business operational efficiency.

• Identified, qualified and defined business process improvements opportunities for all functional

departments from Finance to Data Center

operations.

• Consulted with teams to define best practice,

business and system impact potential for customer

one-off implementation projects.

• Managed major enterprise wide project initiatives working with Architecture, Systems Engineering,

Development and external vendors to deliver a

successful outcome using Agile (Scrum & KanBan)

techniques.

• Collaborated with Data Architecture to evaluate

how to use data elements to enhance the

operational efficiency of all business and

operational support systems and support teams.

• Analyzed projects, programs and special initiatives to provide strategic guidance to senior leadership.

• Facilitated user story sessions with external

contractors, cross-functional operations teams,

architects and engineers, and senior leadership to capture new feature and functionality requirements using Agile elicitation techniques.

• Delivered new and improved workflow designs to

streamline business standards and processes.

• Reimagined multiple business system's operations to better serve the user community and deliver high

support efficiency.

• Managed multiple projects using both Scrum and

Waterfall methodologies as needed.

• Agile Product Owner for a critical API middleware program that would allow external vendors and

customers to easily integrate into our ticketing,

monitoring and other support applications.

• Worked with EPMO and other senior leaders to

mature the companies Agile processes and

standards.

• Coached new PMs on internal Agile methods and

integration best practices with Waterfall PM tool (MS Project).

• Process Management

• Product Implementation

• Product Testing

• Program Management

• Project Management

• Project Reporting

• Quality Assurance

• Requirements Elicitation

• Risk Management & Mitigation

• SalesForce

• Scrum

• SDLC

• ServiceNow

• SharePoint

• Software Development

• SQL

• Staff Development

• Staff Management

• Stakeholder Communications

• Stakeholder Management

• Strategic Alliance Development

• Strategic Planning

• Supply Chain Management

• Team Building & Motivation

• Team Leadership

• Training & Personnel Development

• User Story Development

• Vendor Management

• vSphere

• vCenter

• vCloud Director

EDUCATION

Keller Graduate School Of Management

Morrisville, NC

Masters: Business Administration

• Majored in Information Systems

Management

• Minored in Finance

• Graduated with 4.0 GPA

• Graduated with Distinction

DeVry University

Morrisville, NC

Bachelor of Science: Business

Administration

• Minored in Project Management

• Graduated Summa Cum Laude

• Graduated with 4.0 GPA

Senior Consultant, Program Manager/Business Analyst/ BRM/Project Manager/Agile Product Owner

Cary, NC • 05/2013 - 04/2016

• Developed product roadmap, vision, and delivery

expectation for a completely customized cloud

orchestration and automation platform.

• Agile Product Owner and negotiated with Business Unit leaders and Development Leaders to define backlog, sprint planning and release schedule.

• Acted as Scrum Master for a team of internal and external resources.

• Led all Agile project ceremonies with the project team and other business leaders.

• Managed external development contractors, QA

teams, and SMEs to ensure sprints and releases

delivered on time.

• Interviewed and consulted with cross-functional

operations teams, architects and engineers, and

senior leadership to capture new feature and

functionality requirements, workflow designs, and work bilaterally to improve business standards and

processes.

• Led daily stand-ups, sprint planning and backlog planning sessions.

• Elicited and documented users stories and epics using Agile methods.

Senior Technology Project Manager

Raleigh, NC • 01/2012 - 05/2013

• Delivered multiple on-time and on-budget new

product development projects, data center builds,

software development and other internal company

projects.

• Coordinated with cross functional team of architects, engineers, managers and executives to plan, execute and deliver successful multimillion dollar projects with extremely short delivery timelines.

Quintiles

08/2008 – 12/2011

IT Project Manager II

Durham, NC • 07/2011 - 12/2011

• Developed strategy and development plan for the

organization's Portfolio & Project Management tool.

• Transformed EPMO's process engineering, training/ team development, financial review and analysis, and PPM tool development/support resource oversight and guidance.

• Oversaw the entire enterprise project portfolio

including new project intake, financials and project status.

• Member of the project team that developed the Agile methodologies and standards.

CERTIFICATIONS

PMP - PMI Project Management

Professional

• PMP #: 1278475 - Active

• June 2009

CompTIA Project + Certified

• Certificate #: COMP001006781710

• January 2008

AFFLIATIONS

Member, Project Management Institute

(PMI) - May 2007 to Current

Member, Project Management Institute

NC Chapter - May 2007 to Current

Member, Project Management Institute

(PMI) - Information Systems Community of

Practice (PMI) - May 2009 to Current

IT Project Manager II & IT Project Coordinator

Durham, NC • 08/2008 - 07/2011

• Created all required artifacts for projects and

development lifecycles including scope, design

specifications, WBS/milestone planning, financials, resourcing, and communication plan for a myriad of diverse application development and infrastructure projects.

• Defined new features and functions for the EPMO's project management tool (HP PPM).

• Delivered multiple cross-functional projects

simultaneously, while working closely with internal & external stakeholders, vendors and contractors to

establish an effective project team in order to deliver project on time, and on-budget.

Perimeter eSecurity

08/2007 – 08/2008

Implementation Project Manager

Morrisville, NC

• Scheduled, planned, managed and delivered new

customer installation and upgrade of network security services.

• Developed and deployed a standard project

management methodologies and processes for the

Implementation Project Management and

Engineering team.

ModusLink

01/2003 – 05/2007

Reverse Logistics Manager & Demand Manufacturing

Supervisor

Morrisville, NC

• Managed the day-to-day operations of a multimillion- dollar product returns facility for a global supply-chain management company.

• Owned P&L, revenue, forecasting and budget

planning for the reverse logistics and special projects operation.

• Managed facility, operational and client special projects including complete operational process

overhaul.

• Delivered special projects for high profile clients like PALM, SanDisk, Intuit, and EMC on time and with the highest quality possible.

• Produced highly successful special NPI launch plans, process improvement kaizen events and facilitated

quarterly business reviews with key customers.

• Other successes: staff management, staff reductions, budget management and cost reductions, and ISO

9000 adherence and auditing.

Contact this candidate