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Polish language customer support

Location:
Pasig, Pasig, Philippines
Salary:
80000
Posted:
April 28, 2019

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Resume:

Maria Domingo

Polish Customer Representative

Marikina 1803

ac88iv@r.postjobfree.com

091********

To become part of the one of the best companies in the world and to be able to contribute the skills and talents I have.

Willing to relocate: Anywhere

Work Experience

Content and Fraud Analyst for Polish Language at Tripadvisor Open Access Marketing, Makati City - Makati

June 2014 to Present

Analyzing and moderating fraud reviews reviews that can either be published or removed for the TripAdvisor website in the Polish Language.

Eikon Financial and Risk Analyst

THOMSON REUTERS

January 2010 to June 2014

•managing and handling client's queries that involves data on the FX markets, eg. confirmation of data for a particular currency, exchange rates, getting historical data, getting the necessary Reuters codes for FX Swaps, Dealing Spots, and Forwards

•handling inquiries if there's any discrepancy on anything that concerns the FX related Data and Interest Rate Related Data

•handling inquiries that concerns Commodity and Energy Markets

•Respond to customers' enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.

•Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).

•Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.

•Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.

•Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur

Focus Regions:

•Americas, EMEA (Europe Middle East and Africa) and Asia Pacific Clients Knowledge/Skills/ Trainings gained:

•Financial Markets Training

•Fixed Income Training

•FX & Money Markets training and FX & Money Markets Certified

•COMMODITIES & ENERGY GCP Certified

•Thomson Reuters Eikon and Eikon Excel Certified

•Thomson Reuters Eikon Excel, Thomson Reuters Eikon, Factiva, Elektron Data

Dictionary, Siebel (database for managing clients' queries)

•Use of public resources such as Investopedia, Country registries and regulators and Exchanges

•Research and analytical skills, with the ability to summarize complex findings.

•Strong written and verbal communications skills

Attention to detail and organization skills, task and management skills. Financial Advisor Chase Auto Finance

JPMORGAN CHASE & CO., Fort Bonifacio, Taguig City

June 2008 to December 2009

Provide first level service for any customer's inquiries, concerns and issues.

•Up sell other products such as Home Equity Line of Credit, different types of credit cards and payment protection

•tracking of title delivery in case of non-receipt

•Assures first call resolution and customer satisfaction. Knowledge/Skills gained:

•Financial concepts and terms

•Effective up selling techniques

•Knowledge in Anti-Money Laundering Law

•Customer service

French Instructor and English Trainer

Advanced Speech for Academic Professionals

March 2006 to December 2009

-Instructed and gave lessons in French

-Trained and conducted lessons for students in English Chase Fraud Analyst

Ayala Ave. Makati City

June 2005 to April 2008

•Provides credit analysis for credit card holders

•Checked detailed fraud transactions and analysis on what kind of fraud category

•Check and clear variances and red flags.

•Recommended cards for blocking for consistent fraudulent transactions French Instructor

St. Augustine School of Nursing

October 2004 to March 2006

Conducted classes and lessons in French for Caregivers Account Manager

VOX Opera Solutions

December 2002 to May 2005

•handling of existing clients for Vector Distributions

•coaching/sales agents on how they should improve their selling skills, technique

•coaching/sales agents on how they should improve their selling skills, technique

•training new agents, sales training and accent neutralization training

•training new agents about the technical details of our product and how the operating system works

•task of improving the monthly sales quota

•improvising and advertising the monthly promos

Translator

Teleflora International

2000 to 2001

-Translation of English to Polish, Polish to English

- Recommended by the Polish Consulate

Education

BS Foreign Service in International Relations

Lyceum of the Philippines - Manila

June 1999 to March 2003

Skills

Microsoft Office, CRM, Typing, Cloud, Event Management, social media marketing Awards

Best in Quality

September 2016

Only the analysts who get perfect quality score for the whole quarter are recognized for their contribution

Certifications/Licenses

GCP FX& MM

Certification is distributed by Thomson Reuters

Financial Markets

Certification is given by Thomson Reuters

GCP Fixed Income Markets

Certification is given by Thomson Reuters

GCP Commodities and Energy

certification is given by Thomson Reuters



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