* ***** ** ******* ** resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.
03/2016 to 01/2019
Canada Goose Winnipeg, MB
02/2013 to 01/2016
Customer Service Representative
V-Mart GT Road Moga, Punjab
Developed empathetic client relationships and earned reputation for exceeding sales goals.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
Collaborated with managers and other team members to solve difficult or complex customer issues.
EDUCATION AND TRAINING
MBA: Retail marketing
INIFD Moga Moga, PB