NAVJOT KAUR

*** ***** **, ********, ** R*P*W* H: 204-***-**** ac88ir@r.postjobfree.com

SUMMARY

* ***** ** ******* ** resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients.

SKILLS

Active listening

Problem-solving abilities

Team leadership

Sales expertise

EXPERIENCE

03/2016 to 01/2019

Production Worker

Canada Goose Winnipeg, MB

02/2013 to 01/2016

Customer Service Representative

V-Mart GT Road Moga, Punjab

Developed empathetic client relationships and earned reputation for exceeding sales goals.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.

Collaborated with managers and other team members to solve difficult or complex customer issues.

EDUCATION AND TRAINING

2011

MBA: Retail marketing

INIFD Moga Moga, PB

LANGUAGE PROFICIENCY

English

Punjabi

Hindi