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Customer Service Sales

Edmonton, Alberta, Canada
April 28, 2019

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Harpreet Kaur Dhindsa

Edmonton, AB T*W*H*



To obtain a challenging position that will help me utilize my skills, experience and knowledge. My aim is to contribute to the objective of organization and grow with it.


Willing and able to learn; able to pick up new information and systems quickly.

Demonstrate a high level of administrative competence.

Effectively communicate management decisions to achieve understand and acceptance.

Demonstrate a strong power of analytical reasoning.

Proficient in Sage 50 accounting and Microsoft 2016(word, excel, power point and access).

Well-versed in accounting and economic best practices.

Ability to perform multi-tasking and multi-cultural interaction.

Professional approach towards customers; able to make good relationship with customers with the intention of making them repeated customers.

Effective problem-solving skills.


Business Administration Diploma, Accounting Specialization January 2017 – May 2018

NorQuest College, Edmonton, AB

10+2 Commerce April 2015– March 2016

Pioneer Public School, Punjab, India


Cashier, Wal-Mart, Sherwood Park, AB

July 2018-Present

Smile, greet and thank customers with positive attitude.

Answer customer questions and help them with their needs.

Scan merchandise to determine prices and provide customers with information on what needs to be paid.

Welcoming customers and answer their questions about merchandise, store policies and ongoing promotion.

Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the right department.

Handle returns and exchanges by coordinating efforts with the customer service department.

Sandwich artist, Edmonton, AB

November 2018-Present

Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.

Demonstrates a complete understanding of menu items and explains them to guests accurately.

Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.

Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift

Supervisor, New pizza factory, Edmonton, AB

July 2017-October 2018

Ensuring profitable sales growth by providing good service to customers and handling the team members in a disciplined manner.

Ordering the required products by analyzing the inventory and usage of products to have minimum amount of losses.

Training new employees and scheduling shifts for other employees.

Promoted pizza products and distributing promotional materials.

Handling the paperwork for my shift and controlling the logistics of the location.

Monitor food preparation methods, portion sizes and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.

Analyze all customer order and ensure appropriate number of all order for all customers.

Food Demonstrator, Costco Sherwood Park


Maximized sales volume for specific store items

Built strong relationships with customers and provided superb customer service

Answered product questions or concerns with up-to-date knowledge of sales and store promotions.

Interacts with customers by providing dietary and nutritional information about numerous food products and provides instruction on food preparation.

Volunteer experience

Tax preparer (Tax season) Norquest college, Edmonton, AB March 2018

Filed tax returns for low income families and individuals.

Recommend financial actions by analysing accounting options.

Summarize current financial status by collecting information ;prepare balance sheet and other statement

Prepare financial reports and examine financial statements for accuracy and compliance.

Immigration Assistant, Multi Immigration, Edmonton, AB January 2019

Carried out office support tasks in order to keep organizations and departments running smoothly.

Perform the following duties: Type letters, reports and other documents. Schedule and confirm appointments and meetings.

Responsible for developing office processes, templates and systems as well as performing general office administrative duties.

Preparation, filing, and monitoring of various immigration legal matters.


Available upon request

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