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Customer Service Office

Location:
Edmonton, Alberta, Canada
Posted:
April 28, 2019

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Resume:

JOSEPHINE POULIOT

***** *** ****** ** ******** AB T5E 4X2

Ph:· 780-***-****

ac88gr@r.postjobfree.com

My objective is to contribute to the success of a dynamic and accomplished organization that is committed to fostering a professional and supportive environment. Wanting to maintain a reasonable work life and personal life balance, continue my desire to learn and engage with people on a professional level, and to support people with the knowledge and skills that I have acquired. EXPERIENCE

NOVEMBER 2013 – DECEMBER 2018

FRONT OFFICE RECEPTION, GARRY’S HEATING SERVICES

Answer calls/questions, schedule appointments in Jobber, and customer service

Track and reply to emails

Receive/process payments over the phone and in person with payment terminal

Scan, fax and email documents

Prepare bank deposits, make collection calls for overdue invoices

Write up cheques for deposit and file incoming bill payments

Manage past due receivable through phone calls/emails

Maintain office cleanliness

OCTOBER 2010 – OCTOBER 2013

ACCOUNTS RECEIVABLE CLERK, WESTERN CONCORD MANUFACTURING

Manage past due receivables through phone calls and credit hold

Prepare weekly aging analysis reporting for head office

Receive and post daily receipts of payments

Manually issue invoices daily, including the matching and filing of invoices

Provide support to Reception and Account Payable FALL 1991 – AUGUST 2010

PLANT CLERK, LILYDALE EDMONTON FACILITY

Effectively provide recruitment and selection for turnover in the plant hourly staff of 400, including the initial screening, interview and reference checks

Manage and coordinate the employee attendance program as per the collective agreement. Including the daily tracking, documentation from employees, monthly reporting and completion of discipline notices for delivery by supervisors.

Deliver new employee orientation on benefits, probationary program, Kronos system and introductions to supervisors and other support staff

Coordinate all activities of the Kronos time keeping system for the unionized plant employees; including absenteeism reasons, late and missing punches, verifying overtime hours with supervisors and coordinating sick payments

Support plant management with filing/ other office work, plant layoffs and recalls 2

EDUCATION

Secondary School Diploma, Archbishop O’Leary

Interview Strategies Course, Continuing Education Services

Recruitment and Selection Training, Continuing Education Services SKILLS

Work well on a team or on own

Supporting customers with high quality

customer service

Willingness to learn and implement

constructive feedback

Detail oriented

Responsible and trustworthy

Speak and write in fluent Italian

Excellent verbal and written communication

skills

Proficient in Microsoft Office

Working knowledge of Apple computer

systems

Strong work ethic and professionalism

ACTIVITIES

I have been curling in a mixed league for 15 years and love the sport. I enjoy working out, dancing, baking and spending time with family and friends.

REFERENCES

Both personal and professional references

Garry Guenette

Business Owner Manager

Garry’s Heating Services 780-***-****

Dave Eyestone

Occupational Health and Safety Specialist

West Edmonton Mall- Previously at Lilydale Foods

780-***-****

Joanne Bresdan

Office Manager Western Concord Manufacturing

780-***-****

Darlene Eyestone

Procurement Specialist 1 Alberta Health Services

780-***-****

Maryann Tomlinson

780-***-****



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