Customer Service Office
Resume:
JOSEPHINE POULIOT
***** *** ****** ** ******** AB T5E 4X2
Ph:· 780-***-****
**********@****.**
My objective is to contribute to the success of a dynamic and accomplished organization that is committed to fostering a professional and supportive environment. Wanting to maintain a reasonable work life and personal life balance, continue my desire to learn and engage with people on a professional level, and to support people with the knowledge and skills that I have acquired. EXPERIENCE
NOVEMBER 2013 – DECEMBER 2018
FRONT OFFICE RECEPTION, GARRY’S HEATING SERVICES
Answer calls/questions, schedule appointments in Jobber, and customer service
Track and reply to emails
Receive/process payments over the phone and in person with payment terminal
Scan, fax and email documents
Prepare bank deposits, make collection calls for overdue invoices
Write up cheques for deposit and file incoming bill payments
Manage past due receivable through phone calls/emails
Maintain office cleanliness
OCTOBER 2010 – OCTOBER 2013
ACCOUNTS RECEIVABLE CLERK, WESTERN CONCORD MANUFACTURING
Manage past due receivables through phone calls and credit hold
Prepare weekly aging analysis reporting for head office
Receive and post daily receipts of payments
Manually issue invoices daily, including the matching and filing of invoices
Provide support to Reception and Account Payable FALL 1991 – AUGUST 2010
PLANT CLERK, LILYDALE EDMONTON FACILITY
Effectively provide recruitment and selection for turnover in the plant hourly staff of 400, including the initial screening, interview and reference checks
Manage and coordinate the employee attendance program as per the collective agreement. Including the daily tracking, documentation from employees, monthly reporting and completion of discipline notices for delivery by supervisors.
Deliver new employee orientation on benefits, probationary program, Kronos system and introductions to supervisors and other support staff
Coordinate all activities of the Kronos time keeping system for the unionized plant employees; including absenteeism reasons, late and missing punches, verifying overtime hours with supervisors and coordinating sick payments
Support plant management with filing/ other office work, plant layoffs and recalls 2
EDUCATION
Secondary School Diploma, Archbishop O’Leary
Interview Strategies Course, Continuing Education Services
Recruitment and Selection Training, Continuing Education Services SKILLS
Work well on a team or on own
Supporting customers with high quality
customer service
Willingness to learn and implement
constructive feedback
Detail oriented
Responsible and trustworthy
Speak and write in fluent Italian
Excellent verbal and written communication
skills
Proficient in Microsoft Office
Working knowledge of Apple computer
systems
Strong work ethic and professionalism
ACTIVITIES
I have been curling in a mixed league for 15 years and love the sport. I enjoy working out, dancing, baking and spending time with family and friends.
REFERENCES
Both personal and professional references
Garry Guenette
Business Owner Manager
Garry’s Heating Services 780-***-****
Dave Eyestone
Occupational Health and Safety Specialist
West Edmonton Mall- Previously at Lilydale Foods
Joanne Bresdan
Office Manager Western Concord Manufacturing
Darlene Eyestone
Procurement Specialist 1 Alberta Health Services
Maryann Tomlinson
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