Customer Service Representative

MANNU MAINI

*** ****** ***** ****, *********, ON L4H 3X3 647-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Possess ability to successfully consult with clients, as well as plan and execute administrative tasks. Able to communicate with all members of the team and work collaboratively to identify needs of the client. Quick learner with excellent communication skills used to accomplish time-sensitive goals in various environments.

CORE SKILLS

Problem Solving

Strong Management skills

Written & Verbal Communication

Multi-tasking

Fast Learner

Teamwork & Leadership

Willingness to adapt

Decision Making

Organization & Prioritization

EDUCATION

Undergraduate degree Major: business Administration, Minor: Communication

Ryerson University, Toronto, ON

PROFESSIONAL EXPERIENCE

Customer Service Professional H&R Block Vaughan, Ont Jan 2019-Present

●First point of contact for clients

●Responsible for placing clients with the tax pro that best suited the individual client needs.

●Learned various tax laws as well as how to itemize deductions in order to receive the maximum refund.

●Maintained a high level of knowledge and ensure customers are provided with accurate information.

●Demonstrated leadership by being able to independently manage the department

●Answered customers' questions, and provide information on their queries

●Co-ordinated office services by writing office memos, ordering office supplies, planning meeting, and booking appointments

●Helped company attain the highest customer service by integrating communication skills, listening skills, problem resolution and politeness

office assistant & Customer service representative Mr. cheapies Inc. Toronto, On Sept 1996-August 2018

●Effectively established and maintained positive working relationships with external clients, community partners, and management

●Completed minutes in office meetings, distributed to all staff and management

●Dealt with customers’ questions in an efficient and professional manner, using strong communication skills and patience, resulting in outstanding customer service

●Developed rapport with customers, increasing customer loyalty and encouraging repeat business

Customer Service representative td Canada trust Scarborough, On 1989-1996

●Answered calls on multi-line phone, answering questions and providing information on products and services

●Managed an accurate and timely process of up to 20,000 invoices ($1 million) per month for large multi-size organizations and communicated with clients and management personnel to reconcile errors

●Prioritized tasks to ensure all deadlines were met

Others skills

Proficient in Microsoft Office; Word, Excel, PowerPoint.

Fluent in English, Hindi, Punjabi

~ REFERENCES AVAILABLE UPON REQUEST ~

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