Customer Service Manager
Resume:
Work Experience: National Park Service **** Foresta Road
PO Box 700
El Portal, CA 95318 United States
Mrs. Marie Therese Matheson
Mariposa, CA 95338
US Mobile: 209-***-****
Evening Phone: 209-***-****
Email: **********@***.***
04/2015 - Present
Salary: 42,012.00 USO per Year
Hours per week: 40
Series: 1603 Pay Plan: GS Grade: 05
Facilities Services Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsibilities include: Prepare programming and maintaining of fiscal budgets for El Portal Wastewater Plant in AFS. Input actuals from payroll into budget in a timely manner. Provide supervisor with status of funds and inform him of any obligated funds from PR's. Create reimbursements for employees. Prepare and input time and attendance in QuickTime. Initiate personnel actions in FPPS and tracks 1039 hours for seasonal employees, maintain all personnel files and assist with EPAP's. Prepare travel documents (Authorizations & Vouchers) and assist with travel arrangements for EPWWTP employees. Purchase supplies for Utilities Branch, tracking credit card information in Ericom and monthly reconciliation of credit card statements. Maintain location and asset information in FMSS, generate location records, create assets, create work orders for multiple departments, process data (labor costs, vehicles and materials), run reports, work with and train employees and supervisors on how to use FMSS, maintain up to date labor costs for FMSS. Coordinate property inventory with supervisor. Run weekly safety meetings. Monitor for alarms for SCADA and contact Supervisor or USRO immediately.
Track monthly vehicle mileage. Answer phones, maintain office supplies and equipment. Keep employees aware of any Park wide announcements or issues. Maintain good customer service for all contractors and visitors.
Supervisor: George Harders 209-***-****)
Okay to contact this Supervisor: Yes
National Park Service
5083 Foresta Road
PO Box 700
El Portal, CA 95318 United States
04/2008 - 04/2015
Salary: 46,163.00 USO per Year
Hours per week: 40
Series: 1601 Pay Plan: GS Grade: 07
Facilities Management Specialist (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsibilities include, expertise with Facility Management Software Systems (FMSS); performing field inspections, condition assessments and cost estimates in CESS, receiving maintenance information from supervisors, generating location records, creating assets, requesting/creating work orders, processing data, running reports, working with and training employees and supervisors on how to use FMSS, collecting payroll information to collaborate with Customer Service Department to track labor costs for FMSS . Assisting Supervisors with PMIS (Project Management Information System) packages using the PST (Project Scoping Tool) bridge program.
Additional duties include: programming budget within AFS (NPS Budget System), creation and programming of fiscal budget for Trails Dept. Recording and
Tracking budget costs in AFS. In conjunction with Human Resources, I assign and track positions for new Trails employees as well as update and track all pre-existing employees. Create travel documents for the Roads and Trails Branch. Enter payroll into Quicklime for the Roads & Trails Branch, entering actions in FPPS, tracking hours for r seasonal employees. Tracking mileage for all branch vehicles.
Supervisor: Gene Smith 209-***-****)
Okay to contact this Supervisor: Yes
National Park Service - Trails
1 Trails Lane
PO Box 700
Yosemite, CA 95389 United States
10/2006 - 04/2008
Salary: 38,064.00 USO per Year
Hours per week: 40
Series: 5703 Pay Plan: WG Grade: 07
Motor Vehicle Operator (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsibilities include logistical support for Backcountry crews: primary contact for backcountry crews using 2-way radios, satellite and cell phones, and written correspondence; organization & arrangement of work and camp supplies, materials, parts, equipment and tools, including construction materials and flammable products. In addition, the position also included condition assessments, organization of routine maintenance on all Trails vehicles and power tools, and the operation of a variety of equipment and vehicles weighing up to 26,000 lbs., including snow removal, sanding and sweeping of designated Trails areas.
Additional aspects of my position, included expertise with Facility Management Software Systems (FMSS); receiving information from crew supervisors, requesting work orders, processing data, running reports, working with and training employees and supervisors on how to use the FMSS, collecting payroll information to collaborate with Customer Service Department to track labor costs for FMSS.
In addition, I organized the crew rosters and programmed this info into AFS. The creation and programming of fiscal budget for Trails Dept. and record data into AFS. In conjunction with H.R., I assign and track position numbers for all new employees as well as update and track all pre-existing employee position numbers.
Supervisor: Dave Kari 209-***-****)
Okay to contact this Supervisor: Yes
Delaware North Parks & Resorts @ Yosemite
Stables Lane
Yosemite, CA 95389 United States
03/2006 – 10/2006
Salary: 33,800.00 USO per Year
Hours per week: 50
Assistant Manager - Stables
Duties, Accomplishments and Related Skills:
Responsibilities include: Supervising and coordinating activities of employee operations of the Stables, assuring the proper care and daily feeding of 250 head of livestock, maintaining proper upkeep of tack and stables equipment, supervising, training, coaching and administering corrective counseling of 150 employees. This also included the running and upkeep of the dog kennels. Feeding and cleaning of any boarded dogs that Visitors left in our care. I was expected to take on Managerial duties in absence of the manager, ensure compliance with all DNC and NPS operational standards, policies and procedures, as well as upkeep of all computerized Veterinary records, in compliance with PETA standards, POS Sales and money handling, Secretarial and Phone support. This was a summer position.
Supervisor: JR Gehres 209-***-****)
Okay to contact this Supervisor: Yes
Delaware North Parks & Resorts @ Yosemite
Stables Lane
Wawona, CA 95389 United States
08/2000 - 03/2006
Salary: 12.92 USO per Hour
Hours per week: 40
Guide Packer/Corral Boss
Duties, Accomplishments and Related Skills:
I was the supervisor for 15 employees, and was responsible for Customer Service/Sales, Care and Maintenance of 25 horses/mules, A/R, A/P, Time Gathering, Scheduling of rides, Safety Lectures for guests and employees and provide, Visitor Information This was a summer seasonal position. Supervisor: JR Gehres 209-***-****)
Okay to contact this Supervisor: Yes
Delaware North Parks & Resorts @ Yosemite
Badger Pass Ski Resort Glacier Point Road
Yosemite, CA 95389 United States
12/2003 - 02/2006
Salary: 12.92 USO per Hour
Hours per week: 40
Auditor
Duties, Accomplishments and Related Skills:
Responsibilities included: Bookkeeping (A/R), Inventory Control, Cash Handling, Secretarial Support, Phone Support, Customer Service, and Visitor Information. This was a winter seasonal position
Supervisor: Colin Baldock 209-***-****)
Okay to contact this Supervisor: Yes
Sunland Marine & Sporting World
Federal Road
Brookfield, CT 06804 United States
03/1999 - 07/2000
Salary: 20.00 USD per Hour
Hours per week: 50
Service Manager/Service Writer
Duties, Accomplishments and Related Skills:
I was the Supervisor for 5 Mechanics, and was responsible for scheduling service appointments for 987 customers, Customer Service/Sales, Parts ordering/receiving, Inventory control, Warranty work, Billing, Payroll, as well as pick-up and delivery of variety of different sized boats.
Supervisor: Jay Coulliard (203-n5-9250)
Okay to contact this Supervisor: Yes
Lone Wolf Designs
3218 Usona Ridge Road
Mariposa, CA 95338 United States
06/1994 - Present
Salary: 35, 000.00 USD Per Year Hours per week: 40 Owner/Designer
Duties, Accomplishments and Related Skills:
I am responsible for all aspects of the operation of a retail/wholesale jewelry business, including custom jewelry designs and jewelry repair.
Supervisor: Marie Matheson 209-***-****)
Okay to contact this Supervisor: Yes
Barto Engraving & Awards
6 Meadow Drive
Brookfield, CT 06804 United States
1O/1989 • 06/1994
Salary: 35,0 00 .00 USD per Year
Hours per week: 40
Office Manager
Duties, Accomplishments and Related Skills:
Position involved bookkeeping (A/R, A/P), Computerized monthly invoicing, Prepared monthly financial reports, Inventory control, Customer service support, as well as Secretarial support. This was our family business.
Supervisor: Barbara Norman (203-n 5-3964)
Okay to contact this Supervisor: Yes
Education:
Gemological Institute of America Carlsbad, CA United States Technical or Occupational Certificate 0112005
GPA: 3.0 of a maximum 3.5
Major: Jewelry Design/Gemology
Relevant Coursework, Licenses and Certifications:
Accredited Jewelry Professional, Colored Stones, Pearls
Brookfield High School Brookfield, CT United States
High School or equivalent 06/1986
GPA: 3.0 of a maximum 4.0
Relevant Coursework, Licenses and Certifications:
Business Typing, Computers.
Western Connecticut State University Danbury, CT United States Some College Coursework Completed
GPA: 2.5 of a maximum 3.0
Credits Earned: 34 Semester hours
Major: Special Education - Deaf Education Minor: English
Job Related Training: Orientation to the Privacy Act Records Management Awareness
NPS Annual Fire Extinguisher Education
Discrimination and Whistleblowing in the Workplace (No FEAR Act)
Federal Information Systems Security Awareness + Privacy and Records Management (FISSA+) Access to Skill Soft Library
Asset Management Key Skills Webinar: Bulk Labor Reporting
Asset Management Key Skills Webinar: Condit ion Assessment Portal (CAP) Asset Management: Basics of Condit ion Assessment
Asset Management: Foundations of Asset Management Basics of Budgeting: Replaced
Charge Card Annual Agreement of Responsibility Defensive Driving
DOI Charge Card Refresher Course Excel 2007 Formulas and Functions FBMS Analysis Edition for OLAP Course FBMS Basic Navigation Course
FBMS Basic Navigation Course-D6
FBMS NPS Field Assessment 1 - Purchasing and Invoicing Process FBMS NPS Field Assessment 2 - Core Financials
FBMS NPS Field Training D7 Foundations of Grammar Getting Started with Excel 2007 Getting Started with Word 2007
Google Email and Calendar Essentials Training for DOI
GSA Smart Pay® Purchase Card Training (Cardholders & Approving Officials) GSA Smart Pay® Travel Card Training (Cardholders & Approving Officials) Hiring Reform for Supervisors, Managers and HR Professionals
Maintenance Labor Reallocation in FBMS Using FMSS data Managing and Working with Difficult People Simulation Managing Shared Calendars in Google Apps
NPS Fundamentals I, 11, Ill, I V, V
NPS Responsibilities for Computer Use-Version 2007-1 NPS-PMIS Course 1: Introduction to PMIS
Operations and Maintenance: FMSS 6.2 Applications in Depth Operations and Maintenance: FMSS 6.2 Interface with CESS
Operations and Maintenance: FMSS 6.2 Introduction and Basic Navigation Operations and Maintenance: FMSS 6.2 Locations and Assets
Operations and Maintenance: Intro to Cost Estimating Software System (CESS) - Interface Operations and Maintenance: Labor Records
Operations and Maintenance: Overview and Introduction to the FMSS Operations and Maintenance: Reporting In the FMSS 6.2
Operations and Maintenance: Work Orders PMIS: Introduction
Proactive Approaches to Stop Negativity PST Bridge Training (FMSS to PMIS)
Purchase Card Annual Agreement of Responsibility
Affiliations:
Board Of Survey 201o - 2014 – Member
MESC 2015 – 2016
Additional Information:
Proficient on all office equipment, multi-line phones, Word, Excel, Point of Sale, Novel, Springer Miller, Word Perfect, 60-WPM, Guide/Packer for back country, Able to drive a truck and trailer, a Bobcat and Trackless Snow blower/Sweeper.
References:
Name
Employer
Title
Phone
Gene Smith
National Park Service
Branch Chief Roads & Trails
**********@***.***
Laura Taylor
National Park Service
FMSS Network
************@***.**
Scott A Foster Delaware North Co. & NPS USRO Supervisor 559-***-**** **************@***.***
Contact this candidate