FRANCESCA

PAVIA

I am seeking a position within an organisation which can help me

gain further experience in the world of employment. I am a highly motivated and enthusiastic individual who enjoys learning and also interacting with people. I believe I have a mature and friendly manner and thoroughly enjoy being part of a team with the ability to also work alone.

I have thoroughly enjoyed working with deVere Group, however, having now demonstrated my ability to be a consistent high achiever within my team, I now feel that I wish to progress my career further within the finance industry, building on and broadening my professional skills within a forward thinking dynamic company. DEVERE GROUP, DOHA, QATAR SEPTEMBER 2018 - PRESENT DAY The results of my organisational skills and the successful building of client relationships, earned my promotion to looking after the Regional Managers own client bank.

My key responsibilities include:

• Servicing clients on a quarterly basis

• Building stronger relationships through maintaining regular contact

• Analysing client valuations, cognisant of the clients investment funds and when to reinvest funds

• The review of structured notes for clients, informing the regional manager of individual review dates

• Responsibility and awareness of structured notes and maturity dates

• Continuing development and understanding of the different products and markets deVere offers

DEVERE GROUP, DOHA, QATAR JUNE 2017 - AUGUST 2018

Business Development Manager

Working directly for the Regional Manager who covers the Middle East, primarily dealing with High Net worth individuals who are looking for Investment Opportunities.

Continued...

PERSONAL SUMMARY

EMPLOYMENT HISTORY

CURRICULUM VITAE

NAME

Francesca Pavia

DOB

4 August 1994

UK ADDRESS

63 Marian Drive,

Boughton Heath,

Chester CH3 5RY

NATIONALITY

British

EMAIL

ac88fu@r.postjobfree.com

MOBILE

+44-743*-****** (UK)

+974-******** (Qatar)

DRIVING LICENCE

Full, clean

GENERAL

My key responsibilities included:

• Building and maintaining business relationships in new markets and areas

• Developing and maintain a solid sales pipeline

• Expanding a network through social media and external channels

• Attending networking events

• Liaising with Stakeholders of all levels

• Selling financial advice/solutions

• Developing new business and head strategic growth as and when necessary

• Maintaining strong relationships with clients, understanding their needs and updating them with any necessary changes to their portfolios

• Arrange regular travel itineraries for the Regional Manager

• Manage a complex diary

• Organise seminars & client events

• Strong telephone manner

LLOYDS BANKING GROUP SEPTEMBER 2014 - JUNE 2017

FOS Referral Complaints Team

Here, I was a key member of the FOS referral Complaints Team. I liaised with the regulator and adhere to their strict timescales on a daily basis.

My key responsibilities included:

• Audit closed complaints that have been referred to the regulator and provide feedback to staff, where appropriate

• Undertook quality monitoring of other colleagues work in line with agreed methodology and standards

• Dealt with complex end to end FCA regulated complaints

• Secondment to the redress team and accurately calculate redress for complex cases

• Communicate professionally and concisely with customers using both telephone and letter, writing tailored communication to be sent out to customers and the FOS and detailing the outcome of the investigation

• Keep up to date with regulatory changes and rulings

• Highly targeted environment

Within the first 6 months of this employment, I was promoted and given extra responsibilities in relation to FOS referral complaints. This new role required me to liaise regularly with the Financial Ombudsman Service and build key relationships with the adjudicators. EMPLOYMENT HISTORY CONTINUED

NAME

Francesca Pavia

DOB

4 August 1994

UK ADDRESS

63 Marian Drive,

Boughton Heath,

Chester CH3 5RY

NATIONALITY

British

EMAIL

ac88fu@r.postjobfree.com

MOBILE

+44-743*-****** (UK)

+974-******** (Qatar)

DRIVING LICENCE

Full, clean

GENERAL

ARGOED HIGH SCHOOL, MYNYDD ISA

12 GCSE’s - including Maths, English and Sciences

MOLD ALUN SIXTH FORM, MOLD

A Levels

Psychology GRADE C

Religious Studies GRADE C

Health & Social GRADE D

Microsoft Computer Software Experience

Internal & Secure MBNA Bank System Intranet Sites

Internal & Secure Lloyds Bank System Intranet Sites MBNA APRIL 2013 - SEPTEMBER 2014

At this employment, I was an influential member of the continuous improvement team – an extra responsibility given to me because of key skills and intuitive thinking. Being a member of this team gave me valuable experience in Operations and I was able to improve different procedures by conducting risk assessments and developing current processes based on my findings.

My key responsibilities included:

• Dealt with end to end FCA regulated complaints in relation to PPI mis-sales, default fees and charges and general service complaints

• Required to log, data gather, and investigate each complaint

• Conducted telephone reviews with the customer

• Wrote tailored communication to be sent out to customers, detailing the outcome of the investigation

• Key member of the continuous improvement committee

• Highly targeted environment

PLANET MORTGAGE SEPTEMBER 2012 - APRIL 2013

Here, I dealt with customer and third party suppliers queries over a variety of media.

My key responsibilities included:

• Communicated and liaised with colleagues at all levels, including senior stakeholders

• Built and maintained strong working relationships with external suppliers and customers crucial to the business

• Kept up to date with regulatory rules and guidelines

• Dealt with high levels of data inputting and data cleansing

• Responsible for mail-merge and customer surveys

References are available on request.

EMPLOYMENT HISTORY CONTINUED

REFERENCES

EDUCATION AND QUALIFICATIONS

NAME

Francesca Pavia

DOB

4 August 1994

UK ADDRESS

63 Marian Drive,

Boughton Heath,

Chester CH3 5RY

NATIONALITY

British

EMAIL

ac88fu@r.postjobfree.com

MOBILE

+44-743*-****** (UK)

+974-******** (Qatar)

DRIVING LICENCE

Full, clean

GENERAL

Contact this candidate