RALPH W. LOWE, PhD
Accomplished, results driven, innovative leader able to identify challenges, assess risks, and initiate creative solutions to complex business problems with a solid track record of accomplishments in the Life Sciences Industry. A keen focus on operational excellence with vast experience leading strategic initiatives, managing change, and driving operational improvement. A superior understanding of how people, processes, and technology can be optimized for goal achievement while successfully striking a balance between short and long term value with a track record of process oriented, measurable cost reduction. Committed to continuous improvement, lifelong learning, and the development of others and delivering results.
List of Knowledge, Skills, and Abilities:
Strategic Vision/ Operational / Tactical Planning
Veeva / Veeva Vault / SFDC / SAP BI / Qlikview /
Team Building & Leadership / Mentoring
Decision Support & Analysis / Forecasting
Digital Marketing / Web Application Design
SFDC / SaaS Cloud / SSO / MFA / Cybersecurity
R&D IT / Clin Data / PV / Regulatory / Discovery
ECM / DMS / ERP / Infrastructure / Legal-HR IT
Market Research / S&M Analytics / Medical Affairs / Information Management / Quality Assurance
Aggregate Spend / Educational Grants / IITs / KOLs
Metrics / Scorecards / KPIs / Dashboards / Statistics / Commercial Analytics / Survey Instruments
Budget Development / Execution / Partnerships
Contract Negotiation / Vendor Management
Six Sigma / TQM / Process Excellence / Compliance
Commercialization / Product Launch / Sales Ops
Project Management & Certification / PMO / M&A
Business Intelligence / Data Warehousing / SaaS
Commercial IT / Big Data / RWD-RWE
Incyte BioPharmaceutical, Wilmington, DE 2017 - till
Principal Consultant (via Modis)
Provide expertise in Program Management building and implementing Enterprise-Wide IT Systems / Applications (On-Prem & SaaS) & provide strategy for related business functions/processes.
Provide IT Strategic Input and Operational Support for Discovery (Chem & Biology) & Clinical: Reviewing AI & ML, RWE/RWD, Lab Applications, Master Data, CTMS, CDW
New Global Medical Affairs Non-Us Information System: Migration for MS-Access IRMS DB to SaaS Hosted IRMS-WEB Application, Nov 2018–Apr 2019
Redesign of SharePoint Meeting / RSVP Event Site: Provide major enhancements to improve effectiveness and additional functionalities to the current site, Nov 2018-Mar 2019
Selection of Emergency Communications Solution: Provide EHS/HR an emergency communications systems in case of a major indecent or disaster, Oct 2018-Mar 2019
Analytics Solutions Implementation for Project Online: Implementation of Stratada Analytics Data Mart, Oct 2018-Mar 2019
IDBS SaaS E-Workbook Implementation: EWorkBook Bioanalysis solution for the Biology Department which includes Inventory Configuration, E-WorkBook Catalog and Instrument Reader, Jul 2018-Feb 2019
OKTA SSO / MFA Expansion: Deliver Additional Applications to the Commercial, US Business Okta Portal, Jul 2018-Till
Data Inventory Catalogue: Create Effective and Efficient Cataloging of Incyte’s Global Data Stores with key stakeholders including Legal, Compliance, Finance, IT Security using Service Now as the Platform Data Store, May-Dec 2018
Onit SaaS Legal Matters & e-Billing Application Implementation; Onit SaaS Enterprise Legal Management (ELM) Platform, Functions include Legal, Compliance, Finance, IT with additional applications including Basware, TIBCO, and PeopleSoft, Nov 2017-Aug 2018
Hyperion Budget & Planning Integration with Planisware (PLW): Hyperion Actuals Cost data to PLW; PLW forecast and budget data to Hyperion; Work with Drug Development, Clin Ops, Pharmaceutical Development, CMC, and Finance (FP&A). Mar 2017-Dec 2018
GTN SaaS Application Implementation for Commercial Finance: “Gross to Net Revenue” (GTN) and Government Pricing Reporting & Analytics system- DaVIZta d-Rive. Data sources include PeopleSoft, ICS (ABC), CIS by Deloitte, Commercial Data Warehouse, & Prometrics, Service Now. Jan - Dec 2017
Provided strategic input and creation of project management templates for IT PMO Organization, Jan - Oct 2017 & Jan-June 2018
Biogen, Cambridge, MA 2016
Principal Consultant (via Experis)
Sr. Consultant on New Commercial Product Launch: Supported all Cross-Functional efforts: Field, Marketing WEB Sites (Digital) & related Patient Services processes using AWS, Salesforce.com, Salesforce Service Cloud, Veeva, Oracle, May – Dec 2016
Otsuka, Princeton, NJ 2016
Principal Consultant (via GenPact)
Multi-Channel-Marketing (MCM) Commercial Program Strategy Project Lead working with IMS Nexus One, Mar-May 2016
Allergan, Irvine, CA & Jersey City, NJ 2015-2016
Principal Consultant (via HighPoint Solutions)
Co-PM and Lead BA on SaaS CRM Migration Project: SFDC to Veeva, Oct 2015-Feb 2016
Lead on M&A Commercial Data Integration/Analytics effort for Kythera S&M Data Streams, Aug-Nov 2015
Provided BI/CRM expertise to start-up Pharma Company on the purchase SAP on Demand. Jul 2015, Encore Dermatology
Provided expertise and brief on the Current State of BI in Life Sciences Industry to mid-size LS consultancy. Jun 2015, Navitas Life Sciences
fme US, LLC, Danbury, CT 2014 -2015
North American Head- Business Intelligence & Enterprise Analytics
Lead North American Business Intelligence & Enterprise Analytics Practice for fme-US with responsibility for P&L, sales, business development, partnerships, recruiting and customer delivery/quality assurance.
Main Market focus is Life Sciences with other areas also targeted such as CPG, Insurance, Retail, & Manufacturing.
Manage Business Intelligence (BI) Service Portfolio and "Go to Market" Strategies for S&M, R&D,
Manufacturing; also accountable for related ECM and RIM engagements.
Work closely with Strategic Partners, QlikView & EMC to achieve Business Objectives and adoption of vendor and related fme Solution Portfolio, e.g. Document Management. Notable Examples,
oLead on Closed-Loop Marketing (CLM) POC using Qlikview for Google & Yahoo Paid Search and Journal Analytics data, integrating with other data types: Call Data, Speaker Program, Rx…. for use in visualizations, predictive analytics, ROI analysis. Mar-May 2015, Eisai Pharma
oManage Qlikview development team working on Global CRM Data Visualization effort and provide consulting expertise. Sep 2014-May 2015, CSL Behring
oWork with various companies on Documentum ECM Reporting and Analytics
Accountable for yearly Business Planning and related Revenue Targets; Lead Team of BI professionals.
Provide Thought Leadership to address additional BI Offerings, Solution Areas in support of Global LS’s COE.
Celgene, Summit, NJ
BI, Analytics, Information Insights- Project via Paragon
Sr. Consultant on Project Team that strategically reviewed Global Q&M Analytics and Regulated Reporting processes for MES, LIMS, PV, CAPAs, Deviations, APQR, Product Defects, Batch, PAT for both US and Switzerland based manufacturing, Jun-Aug14
Navitas Life Sciences (TAKE Solutions), Princeton, NJ 2013 -2014
Director- BI, Analytics, Information Strategy and Solution Development
Provide for Global Solution Offerings in Business Intelligence, Analytics, Big Data RWE & RWD, Solution Development, mainly focusing on Life Sciences clients in North America and EMEA. These are enterprise-wide across both Commercial and R&D functional areas, e.g. ECM, S&M, Regulatory, Clinical, Drug Safety. P&L responsibility for multi-million revenue attainment goals and to anticipate future client needs.
Drive Business Development activities, including identification of new client contacts and project opportunities, as well as support of proposal efforts. Manage client engagements and supervise multiple work streams, as needed. Own, build and collaborate effectively with BI and Analytics strategic technology partnerships with SAP (BOBI and HANA), Oracle, SAS, QlikView, Generis CARA, Veeva CRM, Microsoft, Hadoop & AWS. Establish new technology alliances.
Participate in developing and/or overseeing production of project deliverables including project plans, status reports, interim reports, and technical reports.
Highpoint Solutions, EAST Norriton, PA 2010 -2013
Sr. Principal Consultant
Business Technology Implementation including needs assessment, requirements definition, technical specs, technology selection, RFP development, and project leadership for Aggregate Spend, Veeva, SFDC, & Commercial Data Warehousing. Selected clients Otsuka, Eisai, Millennium, Incyte, Forest Labs, Shire, Endo, Salix…
Engagement Management and Business Partnering including consensus building, customer relationship building, commercialization / product launch, commercial enablement, and maintaining, scheduling / prioritizing client demands.
Application Development, Solutions and Service Delivery including translating client needs to user requirements, full lifecycle development from user requirements to testing, deployment of solutions, and production turnover of infrastructure support and maintenance.
Project Design and Development projects from conception through final implementation including: defining mission/ goals/objectives, data collection and analysis, time lines, talent evaluation and technical team building, budgeting, stakeholder management, risk and issue remediation, program planning, implementation, documentation, executive reporting, and change management, and project communication.
Enzon Pharmaceuticals, Bridgewater, NJ 2005 - 2010
Director-Global IT and Business Relationship Partner- US Business-Commercial Operations (Enzon was Sold)
Direct IT team / resources to plan / manage $10m -$20m budget in providing support for all information technology and business ST/LT strategies and process needs. This includes support of, but not limited to Sales Operations, Marketing, Market Research, Medical Affairs, Sales Training, Customer Analytics, Competitive Intelligence, Sales Force, MSLs, SFA/CRM, Incentive Compensation, Aggregate Spend DW, BI and Reporting, related R&D efforts, Speaker Programs, LMS, Compliance, and other Commercial efforts for both Oncology and Anti-Fungal Sales Brand teams.
Establish solid business relationships (BRM) with both C-Level and other senior level staff as well as with Pharmaceutical IT and Management consultants. Build IT and Operational strategy and roadmap planning in support of current and future business requirements and how technologies can be used to promote business / operational improvement processes and to advance business unit effectiveness. Also supported enabling functions as needed.
Endo Pharmaceuticals, Chadds Ford, PA 2002 – 2005
Sr. Manager, IT Sales & Marketing
Direct team of IT professionals in providing support for all information technology and business process needs of the Commercial Business, e.g. SFA/BI/IC/DW/Analytics. Align strategic and tactical goals of the commercial business to technology requirements and needs. Work with all levels of management and develop, maintain and manage related budgets ~ $12-15m.
Generate strategic and tactical recommendations for improvements of company’s information technology\management processes through the use of qualitative and quantitative analysis, sales operations and marketing best practices\benchmarking studies, and design of various performance metrics.
Work with brand managers on various projects/initiatives tracking promotional dollars/provide ROI analysis. Support other areas such as Business Development, Finance, and Legal.
Drexel University. Philadelphia. PA 2001 - 2004 Adjunct Professor- Instructed undergraduate courses in Production Operations Management and Statistics 101/102
IMS HEALTH, Plymouth Meeting, PA 1997 – 2002
Sr. Analyst & Sr. Management Consultant
Assess the strategic and tactical operations of major pharmaceutical client’s business strategies across a variety of disciplines including sales, sales operations, marketing, market research, post-launch, and information technology. Supported over 10 major pharma and biotech in major process reviews and subsequent recommendations.
Analyze specific activities across sales and market research reporting and how they relate to targeting call planning, sales force alignment structures, and promotional response activities. Lead Six Sigma and Process Excellence initiatives and provide consulting to various functional business units, both internal and external.
Generate recommendations for improvement to the client's information management processes through the use of qualitative and quantitative analysis, tailored business information strategy plans, demand\supply chain analyses, sales operations benchmarking studies, and design of performance metrics.
Design detailed maps of client process flows and information infrastructures as well as design analytical and simulation models to perform “What If” ROI analyses of complex business situations/structures. Member in several strategic partnering efforts as well as PBM and Managed Care information analysis. Develop primary research survey instruments and quantitative models to support consulting findings.
Designed and Developed Mainframe Resource Capacity Planning & Forecasting System using SAS, Oracle, Access, Excel, TQM & saves over 2.5 million in hardware costs.
Created “Client Smart Sheets” to Track Client Deliverables and Defect Resolutions saved over 1.5 million in late fees.
NAVAL INVENTORY CONTROL POINT, Dept. of Navy, DOD, Philadelphia, PA 1992 – 1997
Sr. Logistics Management Specialist & Sr. Operations Research Analyst
Lead on assigned operational activities & analytics / modeling research
World-Wide Logistics Management of over $100M Aircraft Avionic Systems and Piece Parts
Created Global Analytics KPI Dashboard
Executive Education Series for Technical Managers (Certificate) MIT, Cambridge, MA 2007-2008
PhD- Decision Sciences & Statistics Drexel University, Philadelphia, PA, GPA 3.8/4.0
MBA in Management Operations/Finance- La Salle University, Philadelphia, PA, GPA 3.81/4.0
BA in Management/Human Relations- University of South Florida, Tampa, FL, GPA 3.6/4.0
RELEVENT CONFERENCES / CERTIFICATIONS / SEMINARS / TRAINING / AWARDS
Microsoft Project 2016 Training, Oct 2018
Project Management & ITIL Refresher Training, Dec 2017
Planisware Training, April 2017
Qlik World Conference, December 2014
Qlikview and Qlik Sense Training, October 2014
SAP BI Value Added Reseller Certification, February 2014
Strata + Hadoop World 2013, New York, NY October 2013
Big Data and RWE in Life Sciences Conference, Boston. MA September 2013
DIA 2013, Advancing Therapeutic Innovation and Regulatory Science, Boston, MA June 2013
Big Data and In-Memory Computing Certification, Princeton, NJ April 2013
PV and Signal Detection Training, Princeton, NJ March 2013
Salesforce.com Administrator Training, E. Norriton, PA Oct 2012
Veeva Admin/Configuration Training/Certification, E. Norriton, PA Aug 2012
SDLC Training, July 2010
State Aggregate Spend Conference, Arlington, VA, August 2009
Systems Validation Training, Bridgewater, NJ June 2009
Outstanding Performance Award- For Superior Support of Enzon Commercial Operations, February 2007
Project Management Certification- APM, Philadelphia, PA March 2006
CIO Executive Summit, New York, New York April 2005
AMA Management Course, New York City, NY, May 2004
Various Business Intelligence / Pharmaceutical Sales and Marketing Conferences and Seminars. 2004-2007
Outstanding Achievement Award- For IT S&M and Sales Operations Excellence, February 2004
Pharmaceutical CRM Conference, New York, NY, October 2003.
Data Warehouse and CRM Conference (Certificate), New York, NY, August 2003.
Certificate of Appreciation- For Performance as Acting Sales Operations Director, 2002
SFA/Customer Relationship Management (CRM)/Data Warehousing Conference, Los Angeles, CA, November 2000. Completed Training- Building a Better Data Warehouse Program and Accelerating CRM.
Motorola Six Sigma Training and Green Belt Certification, April 1999.
The Northwestern University Supply Chain Symposium, Northwestern University, August 1995.
Received DOD Fellowship Award to Pursue Fulltime Studies in Operations Research, September 1993-June 1994
TQM Certification, Department of Navy (DOD), March 1993