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Service Management

Location:
West Milford, New Jersey, United States
Posted:
April 28, 2019

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Resume:

Donna Pereksta

** ******* *******, *** *****, NJ

973-***-****

ac88f9@r.postjobfree.com

An enterprising leader who leverages technology to transform business culture, build value and drive growth through diversified knowledge in Technology and Finance industries. CAREER HIGHLIGHTS

* Leadership: Built and Developed client support teams in India and China, expanding Tangoe's Global Service Delivery presence. This included training, coaching and mentoring.

*Expense Management: Accountable for maintaining high-profile global accounts. EXPERIENCE

Tangoe, Inc 2005-2018

Parsippany, NJ 169 Lackawanna Avenue, Parsippany, NJ 07054 Tangoe is a leading global provider of IT and Telecom Expense Management (TEM) software and services to a wide range of global enterprises and service providers. Team Lead - Service Delivery 2014-2018

*Accounts Payable/Accounts Receivable - Reconcile payments of complex invoices with the vendors

*Ran payment files

*Supervised the Analyst Group and their respective client accounts

*Managed productivity and quality of delivery for the team ensuring strict adherence of department protocols

*Managed and monitored operations ensuring productivity goals were met, processed followed and corrective action taken to rectify client issues

*Processed multiple complex invoices

*Coordinated with clients and internal departments to manage batch schedule changes

*Trained new staff members

*Analyzed reporting trends ensuring accounts were set up properly

*Provided training to Client contracts on Tangoe's data management systems

*Facilitated weekly client meetings including management and delivery of Production Logs and Minutes Analyst, Service Delivery 2005-2013

*Monitored client invoices to ensure all expected invoices are received an loaded into Tangoe's expense management tools

*Allocated client charges to appropriate cost center and General Ledger (GL) codes based on client rules

*Resolved invoicing/billing issues with telecom carriers

*Interfaced closely with cross functional teams to develop clear processes and procedures

*Managed the dispute process in accordance with the FCC and state guidelines securing refunds/credits from telecom providers

EDUCATION AND EXPERTISE

Berkeley College, West Paterson, New Jersey, Associate in Applied Science in Business Administration Proficient with business applications SharePoint, Service Now, Soffront, Billing IT Proficient with Excel, PowerPoint, V-Lookup, Microsoft Office, Ad-Hoc, PeopleSoft



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