CECILIA R. GUERRERO

Najma Dist. Doha, Qatar +974-******** ac88ex@r.postjobfree.com

EXECUTIVE SUMMRY

Experienced customer service employee seeking full-time opportunities

Young and articulate individual with demonstrated experience working in casual face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Proven strengths in cash management, product knowledge, transaction processing and problem resolution ensuring the ability to transition from casual to full-time customer service roles. A newbie in town seeking a full time position on a company where I can exercise my skills and knowledge.

KEY SKILLS

Customer service (phone and face-to-face)

Problem solving

Cash management

Product knowledge and testing

Transaction processing

Data processing

Inventory control

End-of-day processing

Sales negotiations

Product selection

Special Skills: Dance Choreographer

PROFFESSIONAL EXPERIENCE

Receptionist March 2018-March 2019 Jose’s Barbers + Nails San Pedro Laguna, Philippines

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival

Book and confirm appointments via phone and email

Process transactions (cash and credit cards) and issue receipts

Offer beverages and chat with clients who are in the waiting area

Welcome walk-ins, answer questions about services and schedule appointments based on availability

Inform clients about new services and discounts

Update client records with contact and billing details, appointments and services offered

Doing other services like manicure, pedicure and haircut if needed especially if there are a lot of customer.

Sales Associate September 2017-March 2018 Kape Granos Coffee Shop San Pedro Laguna, Philippines

Promotes coffee consumption by educating our prospects clients. Sells variety of coffee product and coffee grinding to them. Explaining the brewing equipment and the differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

Preparing and serving a variety of coffee drinks using our coffee brands and machines to the prospect clients for them to have a knowledge on the outcome of our product.

Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies and performing preventive maintenance.

Up-to-date knowledge about our offerings and store promotions.

Maintaining long lasting relationship with our client to whom we are supplying our products and satisfy their need by offering high quality of customer service.

Maintains safe and healthy work environment by following organization standards and sanitation regulations. Improving the appearance of the store and coffee bar.

Cosmetics Sales Associate February-August 2017 Revlon Cosmetics Inc. Muntinlupa, Philippines

Assigned on different Revlon mall branches along Muntinlupa City namely Pavillion Mall, Central Mall Olivares, Ayala Mall South Park and Festival Mall Alabang.

Greeted the customers and generated sales by providing outstanding customer service.

Worked with the cashier and made daily goals.

Introducing how to use the product by apply, test and demonstrate it to the costumer and explain how to use it and their benefits.

Replenished product inventory and organized retail.

Sorter Production Staff March-August 2015 Leslie Corporation San Pedro Laguna, Philippines

Manually sorting the items on conveyor belt, separating defective items to the good items

Operate, maintain and clean the sorting machine

Take instructions from supervisors.

Cashier (Drive Thru & Dining) April 2013-November 2014 Jollibee Food Industry Muntinlupa, Philippines

Have been worked on 2 branches namely Shell SLT Susana Height Expressway and Alabang Madrigal Branch.

Greet customers politely as they approach the drive thru window or the counter, listening carefully on their specific order and other concern and input them correctly into the database.

Repeat orders to ensure accuracy, provide customers with payment information and take cash or process credit cards as form of payment.

Return any change rendered to the customer after counting it out appropriately, hand-over their receipts and provide them with information on where to pick up the order for drive thru customer.

Assist food preparation staff in preparing food items, tally order with customers’ receipts and ensure that condiments, utensils and napkins are packed with the order and hand-over their orders, thank them politely for choosing the service for the case of dining customer.

Tally cash register at the end of each shift and make sure that there is enough change left for the cashier on the next shift.

Assisting on kitchen and dining section especially if there is a lack of manpower.

EDUCATION

Dance Art June-November 2014 MCTI TESDA Philippines Vocational

Cosmetology(Beauty Care and Hair Dressing) January-March 2013 MCTI TESDA Philippines Vocational

Information Technology 2012-2013 Pamantasan ng Lungsod ng Muntinlupa Philippines 1st Year Undergrad

PERSONAL DATA

Age : 23 yrs. Old

Birth Date : September 4, 1995

Birth Place : Muntinlupa City Phillippines

Nationality : Filipino

Civil Status : Single

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