Desktop Support Software
Resume:
Tanveer Moinuddin
Email: *******@*****.***
Field Engineer Desktop Migrations, Technical Support Specialist,
Desktop Coordinator and NOC Operations.
Experience Nutshell:
Providing IT Technical support is my Expertise while working alongside different departments for over 14 years, I have worked with Large Corporations e.g., Telecommunications Industry, Auto Industry, Retail Business, School System and recently in Mining Industry.
Worked in a Call Center Environment with large group of users and remote office locations across US, UK and Canada including WAH users on VPN Connection. Successfully completed Projects which involved travelling between sites in multiple States and interacting with individuals at all levels including Executives, SVP’s and SLT’s. I have successfully completed every project assigned in a timely fashion manner; I am self-motivated & hard working, eager to take on new challenges.
Key Competencies:
Resolved login/Access issues for MS Office 2013, 2016 and Office 365 besides older version of MS Products.
Resolve Hardware issues on Laptops, Desktops and mobile devices.
Detail oriented in providing documentation in Remedy SRM, Service Now and Heat ticketing system.
Shared knowledge with team members in wiki documents to save precious time and resources of organization.
Liaison between business and technical teams to identify problems, risk and find solutions.
Initiated and establish solid relationships across multiple departments with technical and non-technical teams.
Independently supported multiple users, prioritize work utilizing Strong analytical and problem resolving skills with planning, time management, and complied with deadlines.
Worked comfortably with consultants and vendors on regular basis.
Timely response to problems and adapt new strategies and make independent judgment for quick resolution.
Technical Skills:
●Windows OS Current and all older versions, Windows Server 2012 R2, 2008 R2 and 2003.
●Supporting Active Directory users accounts and computers and Group policy.
●Maintain WAN & LAN Connections and configuration of Routers and Switches.
●Implemented software updates for MS-Office Suite, MS Forefront, Symantec, security essentials and Adobe, VMware, MS-Dynamics CRM, besides FTP extensions for windows Firewalls and Virtual PC.
●PC Image Installation with MDT and SCCM, Configuration of hardware, software, applications and Printer support.
●Setup Interactive whiteboards, projectors, Polycom, and VOIP Phones e.g.: Avaya, Mitel.
●Ability to diagnose and resolve critical support issues under high pressure.
●Install software and hardware, pc upgrades, test and apply windows OS and Office updates and hot fixes.
●Ability to diagnose and resolve critical issues under high pressure in allotted time.
Accomplishments:
•Provided technical support for Telecommunications Company during initial call center setup for multiple facilities, which was an excellent opportunity to learn new technology and applications, which supported by vendors.
•Supported multiple departments: accounting, auditing, Marketing, HR, VP, EVP and SVP’s working at all levels.
•Provided C -Level Support for executives in Large Corporate Office Environment.
•Successfully completed four months server build project for JPM Chase for east coast conversion.
•During Server upgrade for School District from Windows 2003 to Windows 2008 R2, Exceeded School district expectations by willingness to accomplish task and worked on weekends holidays to meet deadline.
•My position as Desktop Support Analyst played a vital role in IT Operations during migrating and updating Over 450 Desktops and migrating 635 users in 4 Days, which include students, teachers and administrative staff. Provided support for upgrading Desktops, replacing network cards, adding ram, replace graphics card.
Covia Independence, Ohio
Field Migration Engineer Desktops October 2018 – December 2018
Migrating Domain membership of Users and Computers Including Desktops, Laptops, Servers and tablets
by traveling to Mining sites in various States with in United States.
Migration of VM machines and user profile, Testing and resolving Application and profile issues.
Workings with end users and Plant Managers on site to resolve device connection issues on LAN network.
Following Instructions from Management and providing solutions to issues found.
Pre-Migration testing and validation of devices.
Assisting other field engineers as and when needed.
Validating post migration status by logging in as Admin.
Participating in team meetings and following instructions as suggested.
Taking complete Inventory of Devices and working alongside different departments to locate devices.
Escalating Issues as and when needed.
Participating on bridge calls to provide status updates and inform issues found during migration.
Resolving issues after migration with local and Domain user accounts.
Troubleshooting and resolving issues related to registry and Trust relationship errors.
Updating Share Point Documents after Migration, Providing detail list of Migrated Devices.
TJX Technology Center New Albany, Ohio
Network Operations May 2018 – August 2018
Providing Network Technical Support to Home office, retail stores and distribution centers as alarms generated in Spectrum Monitoring System.
Workings with ISP providers to set up site vendors meet to help resolve device and connection issues.
Remotely install firewall on network switches in Retail stores and distribution centers across US, U.K and Canada.
Creating nightly and daily reports. Updating status on switch reboot Project.
Participating in team meetings and provide information on new issues as available across platform.
Worked with different groups with in IT and other departments to accomplish time sensitive matters.
Creating and assigning trouble ticket in ServiceNow for groups responsible to provide support.
Contacting off shore team members as needed to report issues and to check status on previously reported issues.
Monitoring minor, major and critical alarms as generated and getting teams involve for quick resolutions.
Setting up Systems/Server’s maintenance schedule.
Andersen Corporation Marion, Ohio
Support Specialist October 20, 2017 – March 27, 2018
Providing Technical support via email, phone call, walk-ins using ServiceNow ticketing system.
Remotely accessing devices using windows RDP and Remote Viewer to resolve system issues.
Repair desktops and laptops with hardware issues.
Provided Support for Data Logic Hand Held scanner.
Configure and Install new hardware & recycle older systems as per Corporate Standards.
Honda Research and Development Raymond, Ohio
Service Desk Support Specialist
April 2017 – September 2017
Setup and configure Office 365 Profile after migrating from Lotus Notes 8.2
Troubleshoot and resolve various Technical issues after user profile migration.
Install software and hardware, pc upgrades, test and apply OS and Office updates/hot fixes.
Assisting staff with MS-Presentation, Publisher, word and excel.
Install and configure Electronic Smart board, Projectors and Avaya phone
Train staff on projectors and smart board usage and general know how’s.
Maintenance and service repair of computer systems to improve speed, reliability and efficiency of windows7, 8.1 and Windows10 operating Systems.
Providing Technical support via email, phone call, walk-ins and Service Now ticketing system and using RDP and Remote Viewer to Identify and resolve system issues.
Created troubleshooting steps in wiki docs to help team members for quick and easy solutions.
Meet time sensitive projects with in guidelines through Knowledge and practical experience.
Analyze system usage, modifications and submit recommendations.
Responsible for documenting, tracking and monitoring issues and provide timely resolutions.
Solving active directory problems and user accounts, Reset, unlock user accounts, and delete non-existing users.
Trouble shoots network printers & scanners and other available devices.
Remove virus from systems and clean infected files.
Frontier Communications
IT Technical Support Specialist March 2015 – August 2016 New London, CT
Desktop Support Coordinator January 2012 – March 2015 Marion, Ohio
Providing Technical support via email, phone call, walk-ins and travelling to site, using Remedy ticketing system and windows RDP, Dameware and Remote Viewer to Identify and resolve system issues.
Worked with Active directory to clean up data as and when scheduled.
Assembly, maintenance, and repair of computer systems to improve speed, reliability and efficiency of windows7, 8.1 and Windows10 operating Systems.
Worked with vendors to recycle decommissioned Equipment and update information in asset management system.
Created troubleshooting steps in wiki docs to help team members for quick and easy solutions.
Adhere to policies and procedures in procurement, configure and Install new hardware & recycled older systems while maintaining corporate standards and System compatibility.
Support network printers & scanners and other available devices.
Reset, unlock, and deactivate user accounts.
Remove Malware, Ransomware and Virus from systems and clean infected files.
Responsible for documenting, tracking and monitoring issues and provide timely resolutions.
Documenting, tracking and monitoring issues health check systems.
Provided technical support for over 1800 devices during system upgrade from Windows XP to Windows7.
Zenith Academy Columbus, Ohio
Desktop and Network Support January 2008 – October 2011
Network & Desktop support to students, staff and Faculty at Zenith Academy in Columbus Ohio, for Windows XP, Windows Server 2003 & 2008 R2, Workstation and laptop, Responsible for maintaining, trouble shooting, upgrading, and Set up for smart board, projectors and VPN connections.
Manage and Maintain Windows 2008R2 servers.
Solving active directory problems and user accounts, Reset, unlock user accounts, and delete non-existing users.
Trouble shoots network printers & scanners and other available devices.
Remove Ransomware, Virus and Malware from Desktops, Clean, restore or remove files as needed.
Reassign or change access to Network as job changes. Re-configure group policies.
Timely response to problems, adapts new strategies for quick resolutions.
Install software and hardware, pc upgrades, test and apply OS and Office updates/hot fixes.
Assisting staff with MS-Presentation, Publisher, word and excel.
Install and configure Electronic Smart board, Projectors and Train school staff.
JPM Chase Bank Columbus, Ohio
Network Support Technician June 2010 – September 2010
This was 4 Months project with JPM Chase to install and configure windows server remotely during east coast
conversion of Fleet Bank to JPM Chase. Project started during summer school break at that time I was employee for School district which provided great opportunity to utilize my break time to be a part of major change.
Remotely Build server accordingly to specifications by Client using Proprietary software and Eagle Application.
Testing after installation for any problems or malfunctions.
Validate servers by logging in Remotely.
Test and install Network Printers.
Service and follow up after installation as required by the company’s procedures.
Adhere to follow company’s policy, procedure and guidelines
Education:
Bachelor of Commerce 1990-1993 from Osmania University, Hyderabad, India
Major in Accounting, Economics, Human Resource Management, Cost Accounting and Business Management and Computer Applications.
Certifications:
MSHA 2018
Completed MSHA Certification for 48 Miner, Certificate is valid until October 2019.
Computer Applications 1993-1994
Certificate course in Microsoft Computer Applications from Computer Communications Technology.
Advance Computer Applications 1996-1997
Certificate course in Advance Computer Applications from Bits and Bytes Computers.
Interest:
I am very passionate with computers and very adaptive to new technology which helps me gain further knowledge to develop my skills to meet new technological developments and also provide me an opportunity to travel and learn different cultures.
Thank you,
Sincerely,
Tanveer Moinuddin
*******@*****.***
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