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Customer Service Assistant

Location:
Fereej Ibn Dirhem, Qatar
Salary:
6000
Posted:
April 28, 2019

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Resume:

Jonathan P. Bautista

Al Jabor Street Qatar

+974********

ac88dn@r.postjobfree.com

Married

Filipino

Nov. 18, 1971

Objectives: To be able to work in a company to further develop and enhanced my skills and abilities.

Position Desired: Document Controller, Admin Assistant, Timekeeper, Storekeeper & Customer Service

Data Encoder, Office Assistant, Secretary

Work Experience:

October 2016 Present

Admin Assistant/ Document Controller

Call Center Agent

Como Facilities Management & Services

Duties and Responsibilities of Document Controller

• Support the project teams on all aspects of document control, as required;

• Manage and record the through put of all project documentation from internal departments, clients and suppliers;

• Compile reports as required by the Project teams;

• Assist supply of documents for project requirements (mobilizations etc.);

• Work with Projects / internal groups to ensure as-built documentation is made available for review;

• Organize documentation for hard copies / CD etc.;

• Work with others to get copying completed as required; Liaise with internal departments to ensure documents are produced in a timely manner and ensure good quality of documents;

• Liaise with vendors on any lateness / queries etc. Controlling all technical documentation, (hard copy and electronic) with Respect to registering, numbering, archiving and distribution. Duties and Responsibilities

Admin Assistant Duties and Responsibilities

• Performs administrative and office support activities for multiple supervisors. Duties includes fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities with strong communication skills. Duties and Responsibilities

Call Centre Agent Duties & Responsibilities.

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Frequently attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets Work Experience:

August 2015 September 2016

Infrastructure Department

Roots Engineering & Services W.L.L (Subsidiary of Tadmur Holding Group.) DOCUMENT CONTROLLER

Projects: P003-Expressway Project Hyundai.

Subcontractor for Electrocmechanical works.

Duties and Responsibilities

Admin Assistant Duties and Responsibilities

• provide general administrative and clerical support including mailing, scanning, faxing and copying to management.

• maintain electronic and hard copy filing system

• open, sort and distribute incoming correspondence.

• perform data entry and scan documents.

• manage calendar for Managing Director.

Document Controller Duties and Responsibilities

• Support the project teams on all aspects of document control, as required;

• Manage and record the through put of all project documentation from internal departments, clients and suppliers;

• Compile reports as required by the Project teams;

• Assist supply of documents for project requirements (mobilizations etc);

• Work with Projects / internal groups to ensure as-built documentation is made available for review;

• Organize documentation for hard copies / CD etc;

• Work with others to get copying completed as required;

• Liaise with internal departments to ensure documents are produced in a timely manner and ensure good quality of documents;

• Liaise with vendors on any lateness / queries etc. Controlling all technical documentation, (hard copy and electronic) with Respect to registering, numbering, archiving and distribution. Work Experience:

April 2014 To August 8 2015

ET TS Projects Department

Siemens WLL Qatar thru Third party/Subcontractor EARTH SMART DOCUMENT CONTROLLER

Projects:

GTC/488C 2012 (PHASE 11)

Phase 11 Substations – Package S2, S3, S7

Qatar Power Transmission System Expansion

ET HS Projects Department

Siemens WLL Qatar thru Third party/Subcontractor EARTH SMART Duties and Responsibilities

• Support the project teams on all aspects of document control, as required;

• Manage and record the through put of all project documentation from internal departments, clients and suppliers;

• Compile reports as required by the Project teams;

• Assist supply of documents for project requirements (mobilizations etc);

• Work with Projects / internal groups to ensure as-built documentation is made available for review;

• Organize documentation for hard copies / CD etc;

• Work with others to get copying completed as required;

• Liaise with internal departments to ensure documents are produced in a timely manner and ensure good quality of documents;

• Liaise with vendors on any lateness / queries etc. Controlling all technical documentation, (hard copy and electronic) with respect to registering, numbering, archiving and distribution. Tendering Responsibilities:

• Checking Tender Documents.

• Make sure that all Tender document received from the Client is complete.

• Put all Tender Document in network folder / sharing folder.

• Make hard and soft copy of Tender Document.

• Evaluate subcontractors and suppliers and send RFP/RFQ.

• Answer the queries of subcontractors and suppliers.

• Coordinate to the subcontractors and suppliers and set a meeting to the contracts manager and contracts engineers. (if required)

• Make it sure that the Tender will submit on time. Work Experience:

January 2014 To April 2014

Tashgeel Engineering Project Management and Services Document Controller

Pearl Legacy Project

Duties and Responsibilities:

Performs Edits on Documents

• Document Controller/ Admin Assistant responsible for performing edits on documents before submitting them to Construct ware software or EDMS System for approval in order to prevent specific forms of company documentation from being disqualified. This entails checking the documents for typographical errors, misinformation, spelling and punctuation errors that will result in a document's disqualification.

• Document Controller/ Admin Assistant responsible for performing edits on documents before submitting them for approval in order to prevent specific forms of company documentation from being disqualified. This entails checking the documents for typographical errors, misinformation, spelling and punctuation errors that will result in a document's disqualification.

Prepares Documents Early

• To ensure that all documents are submitted to their pre designated departments before the required submission date expires, a document controller must prepare these documents in a timely manner. The document controller will also supervise staff members as they compile the needed documentation regarding the submission of certain forms of documentation so that the documents can be prepared early. Manages Outgoing/Incoming Project Documents

• As documentation regarding a company's major projects enters the outgoing phase, to manage all documents during this phase. This involves checking the documents to make sure all information regarding the project is up-to-date and factual. As incoming project documents arrive, reports for validation purposes as well. Keeps Track of All Records

• Keeps track of all company records by looking through both hard files and computer data base files on a regular basis. In the process of keeping track of any changes occurring with these highlights any type of document modifications so changes can be viewed by upper management personnel.

February 2013 To December 2013

Qualios General Contracting

Document Controller

Duties and Responsibilities:

Performs Edits on Documents

• Document Controller/ Admin Assistant responsible for performing edits on documents before submitting them for approval in order to prevent specific forms of company documentation from being disqualified. This entails checking the documents for typographical errors, misinformation, spelling and punctuation errors that will result in a document's disqualification.

Prepares Documents Early

• To ensure that all documents are submitted to their pre designated departments before the required submission date expires, a document controller must prepare these documents in a timely manner. The document controller will also supervise staff members as they compile the needed documentation regarding the submission of certain forms of documentation so that the documents can be prepared early. Manages Outgoing/Incoming Project Documents

• As documentation regarding a company's major projects enters the outgoing phase, to manage all documents during this phase. This involves checking the documents to make sure all information regarding the project is up-to-date and factual. As incoming project documents arrive, reports for validation purposes as well. Keeps Track of All Records

• Keeps track of all company records by looking through both hard files and computer data base files on a regular basis. In the process of keeping track of any changes occurring with these highlights any type of document modifications so changes can be viewed by upper management personnel.

July 2012 To February 2013

Urbacon Contracting Company (UCC)

Office Boy / Office Assistant

Duties and Responsibilities:

Duties and Responsibilities:

• To open and close office on a daily basis

• To Organize and secure materials and household supply cabinets.

• To deliver and pick-up mail, messages, documents, packages and other items to and Department and offices, or any other location that may be required from

• To deal with basic administrative duties.

• To answer incoming calls, routing them to the proper individual and taking messages when appropriate.

• To organize and maintain records

• To make photocopies of reports and correspondence

• Provide support to all officers and assist them in performance of their official duties. Attending visitors, promptly providing water, tea, beverages and other needs. Maintain cleanliness of office equipment. and furniture. February 2012 To July 2012

Urbacon Contracting Company (UCC)

Game Operator

Duties and Responsibilities:

Duties and Responsibilities

• Responsible for the efficient and cost-effective management of the theme park.

• In charge of the overall operations of an amusement park, including duties ranging from hiring new employees to supervising the park's security staff.

• Oversee all aspects of what makes the park run and consider what can be done to improve operations.

• Involves hiring efficient employees, keeping up-to-date with safety checks, setting up marketing programs and creating customer service policies to enhance customers' experiences at the park.

• Working outdoors, and day-to-day aspects of the job potentially include heavy lifting, navigating through large crowds and ensuring satisfactory customer service from all employees.

December 2011 To February 2012

Mark Trading and Contracting

Business Development Officer

Duties and Responsibilities:

• Research the market for identifying new business opportunities. Telemarketing Calling and Setting appointments with Decision makers of prospective client.

• Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the

business deals.

• Respond to the client queries regarding the products in a timely fashion.

• Develop business proposals for new and existing customers.

• Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.

• Skills and Competency:

• Using ISO 9001:2015 Document Control Procedure.

• Knowledge in use of spreadsheets, database, word processing and selected job specific software.

• Ability to keep clear and accurate records and reports.

• Ability to use computer and rapidly input data and retrieve records and information.

• Ability to organize work load and to manage a filing methods and management techniques

• Good Communication skills

• Experience in using Electronic Document Management Systems (EDMS) Education:

University of Baguio City Philippines

BS Management

1989 - 1995 4th year level

CONCLUSSION

I hereby certify that the above mentioned Statement is correct & true to the best of my knowledge & belief.

Jonathan Bautista



Contact this candidate