Customer Service Sales Representative

Ali Kiyani

** ***** ***** ******* *****, Ontario L0S 1B0 905-***-****

Education and Training

Highly focused and reliable Entry Level Supply Chain Management Student with a strong customer service record and business logistics knowledge base.

Adept at handling multiple simultaneous logistical projects with accuracy and professionalism.

Able to work alone or as part of a group, and readily understand the importance of valuable customer service and of creating a good impression with patrons.

Highly committed to personal development and the organizations success, can easily multi-task and prioritize work flow to ensure customer satisfaction and timely completion of duties.

Able to fluently communicate in English and Urdu.

Currently enrolled in Supply Chain Management Program, Niagara College, NOTL, Ontario

Courses Include:

Operations Management, Financial Accounting, Macro Economics, Human Resource Management, Mathematics of Finance, Supply Management, Business Communications, Statistical Concepts, Managerial Accounting, Operations Planning and Control Analysis, Transportation and Logistics Management, Project Management, Organizational Sustainability and Integrated Strategic Management.

Ontario Secondary School Certificate, Lakeshore Catholic Secondary School, Port Colborne, Ontario

Employment Experience

Field Sales Representative, Activ8 Marketing, Nagara Region Ontario 2018

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Counter Clerk, Tim Hortons, Niagara Falls, Ontario 2017

Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Refilled and rotated items on shelves to maintain well-stocked inventory.

Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

Provided primary customer support to our guests coming in to our restaurant.

Cash / Sales, Digital Attractions, Niagara Falls, Ontario

Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions

Refilled and rotated items on shelves to maintain well-stocked inventory.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register. 2016

Volunteer Experience

Ridgeway Summer Festival Volunteer, Ridgeway, Ontario 2015

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Promoted company as superior provider committed to customer needs and satisfaction.

Event Volunteer, Royal Canadian Legion, Branch 230, Ridgeway, Ontario 2015

Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.

Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

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