Traci S. Williams
I am a dedicated manager with 12 years of experience managing large company, special events and conferences for a non-profit trade organization. Experience in working in a time sensitive environment where time management, customer service and professional skills, healthcare industry. I use my exceptional planning; leadership and managerial skill assist the company in achieving its goals.
Spectrum Support Baltimore, MD
Program Supervisor July 2014-Present
Performs supervisory duties over employees who perform a variety of human service related duties
such as providing supervision and implementation of behavioral/educational programs, receiving
and responding to in coming telephone calls involving abuse and/or neglect, and/or providing
services to families/residential care providers. Meets with direct support staff to discuss status of
clients/cases, problem encounter relating to clients/cases, action steps, alternative solutions, and
appropriate referrals and provides technical guidance and direction in unusual and non-standard
situations. Ensures staff attend trainings to obtain work related skills, prepares reports and other
documentation and ensures that staff prepares comprehensive records, reports. Conducts
disciplinary action, initiates letters of reprimand, and makes recommendations for disciplinary action.
Reviews, develop, or modifies work plans, methods, and procedures, determines work priorities, and
work schedules to provide adequate staff coverage. Assist with behavioral incidents/crisis intervention.
Spectrum Support Baltimore, MD
Administrative Support Manager December 2010-June2014
Provide Administrative supports to direct support and managerial; review and process applications, as necessary. Participate in the interview process, as necessary .Demonstrate a working knowledge of the IP and BSP process, ensure supports and service are provided in a manner that is consistent with Spectrum’s Support’s philosophy, and meets the letter and spirit of policy and regulations; Provide training of IP and BSP documentation to support staff as appropriate; review documentation that verifies supported individuals attendance. Work in conjunction with Clinical Managers to conduct, at a minimum, quarterly record review and maintenance of supported individual’s main files.
Spectrum Support Baltimore, MD
Support Specialist March 2009- November 2010
Provided structured support for individuals with mental development disabilities. Maintained a safe environment that met physical, emotional and personal needs of the individuals, while functioning and minimizing interfering behaviors. Direct individuals who participated in enrichment classes and help them to maintain employment in the community .Encourage individuals to participate in self-determination activities (self- advocacy, developing social and individual relationships). Act as liaison with resources coordination, in consultation with your supervisor, regarding individual’s desired outcomes. Provide verbal and/ or written information for annual summary, when request by the support team. Demonstrate a constructive, cooperative and willing disposition .Displayed appropriate assertiveness when advocating point of view.
Tutor Heights Nursing Home Baltimore, MD
Shift Supervisor February 2004- January 2009
Supervised and evaluated all direct resident care. Provided resident care initiated appropriate actions,
as necessary. Obtained reports from the nurses being relieved and recorded sufficient information to
implement appropriate follow-up as necessary relating to the resident’s treatment needs. Administered
treatment according to the physicians’ orders and accurately recorded information. Identified safety
hazards and initiated corrective action. Provide clinical supervision to nursing assistants. Supervising
nursing personnel to deliver nursing care and within scope of practices coordinates care delivery, which
will ensure that client’s needs are met in accordance with professional standards of practice through
physician orders, center policies and procedures, federal, state and local guidelines.
Foot Locker June 2001- January2004
Interacted and communicated with customers in person and on the phone. Assist customers with shoe
and apparel selections. Stocked and organized merchandise, met or exceeded sales and new account
goals. Operated a cash register and bagged merchandise. Arranged and organized merchandise. Be
informed of the products’ specifications and information. Identifying customer needs and directing them to
an appropriate product. Provide courteous and prompt service, welcome customers as they enter and thank
them as they leave. Assist customers in locating what they’re looking for and provide excellent after-sales
service. Maintain inventory in the back room, arranging inventory on the sales floor and tagging
merchandise. Setting up promotional material and displays, replenishing inventory and reorganizing items.
Maintain a neat and tidy store.
Habakkuk Home Care September 1999- April 2001
Planning and preparing meals and snacks according to specific dietary requirements of the client. Wash
dishes and clean kitchen. Maintaining a safe, clean and healthy environment through light housekeeping,
including changing bed linens, dusting and vacuuming, cleaning bathroom, and doing laundry. Providing
companionship and stimulation for the client including reading, walks etc; accompanying the
client to doctors or other appointments. Grocery shopping or other errands when needed.
performing other housekeeping tasks as indicated in the care plan. Provide conversation and
home physical therapy, medication reminder and assist with bathing, grooming, and dressing if
necessary. Assist with other related duties as requested or asked by client. Assist with toileting.
Also monitoring vital signs and keeping log base upon their health needs. Records daily care
notes and make note of any significant changes in the client.
Staff Management Hunt Valley, MD
Warehouse worker July 1997- June 2001
Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. Identify, label and pull parts and move to the correct manufacturing production cell. Duties also consisted of seal, scan and load parcels in order to ensure that each one is safely delivered to its destination. Read and comprehend labels to ensure proper processing. Use scanners track parcel information such as receipt or condition. Sorting items according to destination and work with hand tools and loading equipment. Operating heavy machinery such as forklift, pallet jack and, on rare occasions picking up and delivery packages. Computer basic knowledge. Assemble packaging like boxes or crates, label and record what is packed, inspect packaging for tears, cracks and dents, and make sure materials inside are packed in a way to minimize breakage during transit. Perform final checks for detective items, ensure all working items make it to the loading area or inventory, and keep detail records of materials and shipments.
12th Carver Vocational Technical High School* Baltimore MD (1997)
University of Maryland, University College* Adelphi, MD (2012)
Associate of Science in Management (Public Relations Specialization)
Proficient in Microsoft Office, Windows, Excel, PowerPoint, Database Management, CPR, First Aid Certified