Employee Relations Resources Manager
Resume:
CAROL A. WILSON
Bedford, NH ***10
**********@***.***
EXECUTIVE SUMMARY
Human Resource Professional with over 15 years of comprehensive human resources experience including recruitment and retention, conflict resolution, change management, labor relations and benefit administration. Proven experience collaborating with senior management to conduct experience in diverse organizations.
Expertise in:
Employee Relations Training & Development Recruitment Strategy Compensation & Benefits”
PROFESSIONAL EXPERIENCE 4/2011 to present
Pentucket Bank, Haverhill, MA
A mutually owned financial institution with six full service branches in the Merrimack Valley.
Senior Vice President/Human Resources Manager (12/14 to present)
Vice President Human Resources Manager (4/2011 to 11/2014)
•Counsel and provide guidance to the senior leadership and functional management teams on a variety of issues which include development, employee relations, conflict resolution, interpersonal communications, effective group interaction and team building.
•Provide leadership for all HR programs inclusive of the development, coordination, implementation, and maintenance.
•Identify and proactively raise organizational issues and trends; diagnose processes, structures and approach; recommend alternatives for improved effectiveness.
•Established compensation philosophy and performed market analysis which resulted in improved retention, increased morale, and stronger hiring position. Oversaw annual merit process.
•Manage the succession planning process and staffing of all exempt and non-exempt positions to ensure depth of talent within the organization.
•Increased employee survey satisfaction resulting in company being name by the Boston Globe as Top Places to work in Massachusetts.
•Responsible for the rewards and recognition programs and processes to encourage employee engagement.
•Developed and implemented a companywide training program for employee development at all levels of the organization.
•Cut annual payroll expenses 40%, selecting a fully integrated Payroll/HRIS and also improving payroll accuracy.
•Decreased health insurance cost by introducing new programs and plan designs.
•Created & rolled out SharePoint as the central communication method.
Wiggin & Nourie, P.A. Portsmouth & Manchester, NH
One of New Hampshire’s largest and most respected law firms with over 45 Attorneys practicing throughout New Hampshire and in several New England states.
Director of Human Resources and Training 8/2000 – 4/2011
•Strengthened relationships with functional departments, making HR a strategic partner in process development, staffing and employee relations.
•Provide guidance facilitating successful integration of company acquisitions.
•Managed the restructuring of the workforce to align with the current corporate strategy and financial position.
•Revamped 401(k) plan to compensation plan to improve executive’s investment capabilities while strengthening the plan’s over-all fund performance.
•Sourced and implemented software for automation of payroll and benefits administration to replace inefficient manual administration function with automated systems including ADP payroll and HRIS system.
•Developed an employee training curriculum leading to 15% increase in productivity and retention to maintain turnover rate under 5%.
•Decreased usage of sick time by addressing programs for work-family balance.
•Supervise the Director of Services and Facilities.
•Supervise the Legal Secretary, Paralegal, and Administrative staff.
•Provide back-up for the Director of Technology.
EDUCATION
Masters in Business Administration – expected completion 2018
New England College of Business and Finance, Boston, Massachusetts
New England School for Financial Studies 2018 Graduate (Top 14%)
Bachelors of Science in Business Administration
Bethel University, Indiana
PROFESSIONAL AFFILIATIONS
Northeast Area Human Resources Association - Member
Society for Human Resources Management - Member
Massachusetts Bankers HR Committee - Member
The Psychological Center – Board Member/Treasurer
Marigold Montessori – Board Member/Treasurer
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