Michael J. Kougl
Rogers, AR 72758
Objective– to secure a position with a growing company that will allow me to expand my knowledge while I in turn help the company to grow and prosper.
January 2016 to present
PTO/Discount Card Team N28
Accomplished corrections and follow ups while working with Regional HR directs, Market HR mangers, personal managers (for field and Distribution centers), E-commerce, and Home Office. Ensure all resolutions are fair to associate and Walmart. Worked quickly to Identify issues with system and work to resolve all opportunities. Recovering and reinstating PTO issues. Successful in ensuring vision center managers are accruing correctly and make corrections as needed. Prioritize work load for team to ensure absolute efficiency.
June 2014 to January 2016
Wal Mart Customer Relations Agent
Successfully resolving customer service complaints and priority service while staying within the guideline and policies of Wal Mart by meeting all metrics required.
**Member of the shared service benefits enrollment program team 2014-2015 benefits
**Member of compensation team 2015 wage adjustment.
December 2013 to June 2014
Walmart DC 6094, PE Driver order filler NC
Quickly filled orders for stores of non-conveyable products. Safely drive forklift to required spots to pick product and fill orders on pallets; lifting 20 to 100 lbs. 2000 time a day. Working to keep inventory accurate by scanning, entering, completing and registering all product while placing correct scanning labels on pallets.
August 2011 to November 2013
PCT and Licensed CNA, Monitor Tech. AR 050374860911E with Mercy Hospital of NWA
Providing excellent direct patient care including all processes related. Ensured a safe environment of care for patients, visitors, and staff. Successfully monitor all cardio patients’ heart rates and rhythms keeping all DR's and RN's informed of all abnormalities.
November 2006 to August 2011
Helping families by representing and selling Property Insurance, Casualty Insurance, Life Insurance, Medical Insurance, and Financial Services representing Farmers, AETNA, Assurant Health, Mutual of Omaha, Delta Dental, Zurich, American, Colonial, and Lincoln. I achieved Diamond status as a career agent by becoming their top producer. I achieved top producer of Life Insurance, Property and Casualty Insurance and Health Insurance. I successfully recruited new agents while keeping them motivated and educated while meeting their sales goals. Responsibly managed the entire office while overseeing all training and employee performance reviews and ensuring all employees followed strict company guidelines. I continued my education by attending all training and university classes.
April 2004 to November 2006
Next Generation Residential – Vice President of Construction – Fayetteville, AR
January 1990 to August 2004
Davis Realty – Real Estate Firm Manager – North Sioux City, SD
August 1986 to December 1989
Long Lines/MCI Telemarketing – Manager – St. Bluff, IA
RMSR Number: 99392014
CNA License AR 050374860911E
Health License 29867
Life License 298678
Casualty License 298678
Series 6 License 298678
Series 63 License 298678
Variable License 298678
Property License 298678
University of Farmers- Bachelors
General Contractors License
Licensing Continuing Education – every year
Northwest Arkansas Community College – fall 2005 to fall 2013 – studies Pre-Med
Various Continuing Education Courses related to business – 1992 to 2004
Motivational Law and Ethics – 1992 to 2004
Jefferson High School; Jefferson, SD – graduated May 1986
Sioux City Board of Realtors – Sioux City, IA
NAMSR Member #99392014
Farmers Silver Award – 2009/2010
Farmers Century Life Award – 2009/2010
Farmers Blue Vase Award – 2009/2010
Assurant Top Producer Award – 2006/2007/2008
Special Recognition for Outstanding Sales Production – 1990 to 2004
Broker’s License – Iowa, Nebraska, and South Dakota
Small Businessman of the Year – 2004
Big Brothers / Big Sisters of Northwest Arkansas
Mankind Project – 11 trainings
Watch Dog Dads