Customer Service Representative

MANPREET SINGH

*** ******** *****, ********, ** L7A0Y2 C: 905-***-**** ********.***@*****.***

Career Overview

Highly enthusiastic Customer Service professional with more than 15 years of client interface experience with excellent communication and interpersonal skills. Friendly, energetic, and always willing to go the extra mile. Organized and able to stay on task and strong problem-solving skills.

Core Strengths

Strong Organizational skills Top Sales performer

Active Listening Skills Telecommunication skills

Sharp problem solver Adaptive team player

Energetic work attitude Versatile and Quick Learner

Multitasking Cost Efficiency and Streamlining

Employment History

Intelcom Working as Customer Service and Office Clerk from November 2017 to

April 2019.

Answered emails/phone queries and worked on billing issues. Assisted

Various Departments in sorting out queries by providing them with accurate information. Helped company employees with administrative issues on a regular basis.

HCR Employment Agency Worked at the Office doing Clerical work from June 2017 to

November 2017.

Interacted with organizational staff, executives, clients and visitors

on a daily basis. Do paperwork for the new clients and collect all documents as required. Sorted and distributed incoming Communication data, including faxes, letters and emails.

A1 Bags & Supplies Worked as a Customer Service Representative from December

2014 to June 2016.

Educated new customers by answering product and service questions. Maintained customer record by updating account information. Reached out to existing customers for outstanding payments. Performed various clerical duties such as documenting, photocopying, faxing, mailing and organizing filing system. Took care of orders from the Customers on the phone and executed them in a timely manner.

SBE Global Services Worked as a Customer Service Representative from January

2014 to November 2014.

Answered phone and assisted customers with initial inquiries.

Performed basic data entry for online customer database. Established trusting relationship with customers.

Gap Inc. Worked as a Customer service Representative from October 2013 to

November 2013.

Communicated directly with customers by phone, electronically or in person. Maintained accurate records of discussions and correspondence with customers. Learned about products and services and kept up to date with Changes.

Canadian Tire Worked as a Customer service Representative from July 2013

to September 2013

Assisted and encouraged Customers for their requirements in selecting and

Purchasing the required products in the retail environment. Describing the Product’s features and demonstrate its use to potential clients. Providing Information concerning specifications, warranties, financing available, Maintenance of merchandise and delivery options.

Venus Auto Traders Business Administrator from the Year 2000-12.

Successfully handled wholesale distribution, retail customers and corporate

Clients in Auto and Machinery Parts.

Kept sales record and generated weekly and monthly reports.

Provided training to new employees.

Responding to telephone inquiries, providing quality service to customers and associates, inquiring about the availability of products or status of orders from initial greeting through order completion.

Certifications

REMIC Mortgage Agent Course (RMAC) from Real Estate and Mortgage Institute of Canada Inc. Toronto, Ontario, Canada.

Export Management Course 1998

Bachelor of Commerce 1996 – 1998

Diploma in Sales and Marketing Management 1997

Additional Skills

Expert in Microsoft Office

Fluent in English, Hindi and Punjabi

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