SUMMARY OF QUALIFICATIONS
Proactive and respectful individual having 15 years of experience performing in various administrative roles in tourism and education environments
Highly organized with ability to manage changing priorities meeting deadlines with excellent output
Experienced in utilizing communication skills to develop rapport with clients and staff to accomplish assigned administrative and organizational tasks
Polite person who listens well to understand and carefully respond in stressful and fast paced work environment
Intermediate user of Microsoft Office programs Word, Excel, PowerPoint, Outlook
Travel Agent – Reservation Specialist and Front Desk April 2012 – September 2017
Moose Travel Network Vancouver, British Columbia
Greeted clients and provided city tours highlighting places to visit and restaurant options available.
Answered all incoming phone inquiries and transfer calls to individuals and welcome all customers to the front desk
Administered and maintained record of payments using Zaui software for booking or reservation reference
Collected on-spot payments and advance deposits via credit cards or other method of payment and kept records to confirm payments for hotel reservation.
Performed data entry on customers’ information, invoices, and mailings using Zaui software for storage and retrieval of needed information.
Made, changed and cancelled reservations handling issues and crisis situations in calm and professional manner; arranged reservations and tour plans for passengers to suit requests of customers.
Receptionist September 2011 – September 2017
Zeal Hair Salon Vancouver, British Columbia
Answered busy multi-line switchboard to manage calls; scheduled and cancelled appointments for customers using Outlook calendar to organize schedules with customers
Counted and maintained inventory, and placed orders with suppliers via email when new stock is required.
Chief School Counsellor for International Students September 2003 – February 2011
Jun School Information Centre Vancouver, British Columbia
Presented and explained various school programs available and provided registration and cost details to establish excellent rapport with public, staff and management.
Advised and supported international students on cultural diversity; encouraged participation in external activities to enhance learning experience.
Communicated effectively with students from 15 to 60 years of age at various levels of their careers –from entry level to executive seeking programs in International Trade and Business Management to address their needs and requirements.
Created and presented 2 hour talks on career courses and school diploma programs each week for 4 to 10 students to provide information about the program including admission requirements, cost and schedules.
Collaborated with other team members to develop and disburse welcome packages to International students.
Coordinated workshops and other events; marketed events to potential participants using company website, posters and brochures to increase business.
Coordinated job placement for students within hospitality industry in The Canadian Rockies region by actively contacting and soliciting hotels participation in the program.
Tour Coordinator April 2000 – October 2002
Creative Tour International, Richmond, BC
Created and managed tour group itineraries accommodating 20 to up to 500 people, handling 5 to 15 tour files on a daily basis, coordinating all reservations for hotels, meals, and rail & ground transportation arrangements within budgetary constraints
Directly negotiate preferential rates for large groups and long stay bookings with hotels.
Negotiated terms and conditions, policies and protocols including cancellation policies from other Travel Agencies, provided quotations and budget requirements travel needs
Responsible for booking accommodations, venues, food arrangements and activities to enhance their Canadian experience within timelines
Successfully promoted and sold packages including fares, rates, and suppliers that met the budget requirements of outside vendors and clients
Front Desk Receptionist, Reservations Agent & Bell Captain April 1992 – August 1997
JR West Hotel Granvia Okayama, Japan
Imperial Hotel Tokyo, Japan
Greeted and registering guests, coordinating room assignments including issuing rooms keys, confirmed payment deposits via credit cards or other method of payment
Providing the highest quality of service and hospitality to the customer at all times
Ensured all special requests and needs were met to enhance clients experience including: late checkout, room changes and day use rooms
Handled incoming telephone calls and guest inquires in a friendly and professional manner
Resolving guest complaints or referring guests to a manager if necessary
Catering and Dining server August 2018 - Present
University of Manitoba Winnipeg, Manitoba
Server and Prep Cook October 2017 – May 2018
Kota Japanese Restaurant Kurashiki, Japan
Admission desk 2018
Folklorama Festival at Japanese Pavilion Winnipeg, Manitoba
Child Care Assistant 2011
Coal Harbour Community Centre Vancouver, British Columbia
Momiji Family Daycare Vancouver, British Columbia
Diploma in Hospitality Management 1992
Graduated Okayama Information College Okayama, Japan