SUMMARY OF QUALIFICATIONS

Proactive and respectful individual having 15 years of experience performing in various administrative roles in tourism and education environments

Highly organized with ability to manage changing priorities meeting deadlines with excellent output

Experienced in utilizing communication skills to develop rapport with clients and staff to accomplish assigned administrative and organizational tasks

Polite person who listens well to understand and carefully respond in stressful and fast paced work environment

Intermediate user of Microsoft Office programs Word, Excel, PowerPoint, Outlook

RELATED EXPERIENCE

Travel Agent – Reservation Specialist and Front Desk April 2012 – September 2017

Moose Travel Network Vancouver, British Columbia

Greeted clients and provided city tours highlighting places to visit and restaurant options available.

Answered all incoming phone inquiries and transfer calls to individuals and welcome all customers to the front desk

Administered and maintained record of payments using Zaui software for booking or reservation reference

Collected on-spot payments and advance deposits via credit cards or other method of payment and kept records to confirm payments for hotel reservation.

Performed data entry on customers’ information, invoices, and mailings using Zaui software for storage and retrieval of needed information.

Made, changed and cancelled reservations handling issues and crisis situations in calm and professional manner; arranged reservations and tour plans for passengers to suit requests of customers.

Receptionist September 2011 – September 2017

Zeal Hair Salon Vancouver, British Columbia

Answered busy multi-line switchboard to manage calls; scheduled and cancelled appointments for customers using Outlook calendar to organize schedules with customers

Counted and maintained inventory, and placed orders with suppliers via email when new stock is required.

Chief School Counsellor for International Students September 2003 – February 2011

Jun School Information Centre Vancouver, British Columbia

Presented and explained various school programs available and provided registration and cost details to establish excellent rapport with public, staff and management.

Advised and supported international students on cultural diversity; encouraged participation in external activities to enhance learning experience.

Communicated effectively with students from 15 to 60 years of age at various levels of their careers –from entry level to executive seeking programs in International Trade and Business Management to address their needs and requirements.

Created and presented 2 hour talks on career courses and school diploma programs each week for 4 to 10 students to provide information about the program including admission requirements, cost and schedules.

Collaborated with other team members to develop and disburse welcome packages to International students.

Coordinated workshops and other events; marketed events to potential participants using company website, posters and brochures to increase business.

Coordinated job placement for students within hospitality industry in The Canadian Rockies region by actively contacting and soliciting hotels participation in the program.

Tour Coordinator April 2000 – October 2002

Creative Tour International, Richmond, BC

Created and managed tour group itineraries accommodating 20 to up to 500 people, handling 5 to 15 tour files on a daily basis, coordinating all reservations for hotels, meals, and rail & ground transportation arrangements within budgetary constraints

Directly negotiate preferential rates for large groups and long stay bookings with hotels.

Negotiated terms and conditions, policies and protocols including cancellation policies from other Travel Agencies, provided quotations and budget requirements travel needs

Responsible for booking accommodations, venues, food arrangements and activities to enhance their Canadian experience within timelines

Successfully promoted and sold packages including fares, rates, and suppliers that met the budget requirements of outside vendors and clients

Front Desk Receptionist, Reservations Agent & Bell Captain April 1992 – August 1997

JR West Hotel Granvia Okayama, Japan

Imperial Hotel Tokyo, Japan

Greeted and registering guests, coordinating room assignments including issuing rooms keys, confirmed payment deposits via credit cards or other method of payment

Providing the highest quality of service and hospitality to the customer at all times

Ensured all special requests and needs were met to enhance clients experience including: late checkout, room changes and day use rooms

Handled incoming telephone calls and guest inquires in a friendly and professional manner

Resolving guest complaints or referring guests to a manager if necessary

ADDITIONAL EXPERIENCE

Catering and Dining server August 2018 - Present

University of Manitoba Winnipeg, Manitoba

Server and Prep Cook October 2017 – May 2018

Kota Japanese Restaurant Kurashiki, Japan

VOLUNTEER EXPERIENCE

Admission desk 2018

Folklorama Festival at Japanese Pavilion Winnipeg, Manitoba

Child Care Assistant 2011

Coal Harbour Community Centre Vancouver, British Columbia

Momiji Family Daycare Vancouver, British Columbia

EDUCATION

Diploma in Hospitality Management 1992

Graduated Okayama Information College Okayama, Japan

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