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Customer Service Manager

Location:
Uganda
Posted:
April 30, 2019

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Resume:

CURRICULUM VITAE

Nambataya Phiona

P.O Box ***** Kampala, Freedom city street Namasuba, Uganda

Mobile +256-*********, Email: ac888z@r.postjobfree.com

PERSONAL SUMMARY

A polite warm kind and hardworking lady with experience of working as a customer service agent in hospitality and airline industry, looking after needs of guest and passengers attentively at all times.

Having a winning and helpful manner that is required always approachable cheerful and possessing good observation skills as well as the ability of work alone or as part of a team.

ACADEMIC QUALIFICATION

Diploma in Hotel management and catering

Namasuba college of Commerce

January 2017- December 2018

Certificate in Hotel management & catering

Namasuba College of Commerce

January 2015 – December 2016

Ordinary Education

Bethel covenant college school

January 2011- December 2014

Training and Certificates

Service Culture food and beverage

Passenger service course

Hotel hostess

Receptionist course

Dangerous good course

WORK EXPERIENCE

Lake Victoria Serena Resort & Spa

December 2018 to date

Position: customer service

Duties & Responsibilities

Providing a warm welcome to customers

Receiving food and drinks orders and serve customers requests to standard required

Ensuring timely delivery of all food s and beverage items to customers

Understanding menu content and keeping up-to-date with any menu changes

Answer guest questions in a polite and helpful manner

Ensuring all hotel corridors are kept clean from rubbish glass ware and cutlery

Identifying and looking after guests with special needs.

Hot springs lounge

October 2017-November 2018

Position: customer service

Duties & responsibilities

Providing a warm welcome to customers

Receiving food and drinks orders and serve customers requests to standard required

Ensuring timely delivery of all food s and beverage items to customers

Understanding menu content and keeping up-to-date with any menu changes

Answer guest questions in a polite and helpful manner

Ensuring all hotel corridors are kept clean from rubbish glass ware and cutlery

Identifying and looking after guests with special needs.

Sky beach lounge

September 2016- August 2017

Position: Customer service and hostess

Duties and responsibilities

Providing a warm welcome to customers

Receiving food and drinks orders and serve customers requests to standard required

Ensuring timely delivery of all food s and beverage items to customers

Understanding menu content and keeping up-to-date with any menu changes

Answer guest questions in a polite and helpful manner

Ensuring all hotel corridors are kept clean from rubbish glass ware and cutlery

Identifying and looking after guests with special needs.

Key skills and competences

Excellent customer care skills

Outstanding communication skills with a good conduct of English language

Ability to learn first and follow all policies and procedures

Ability to swim

Team player

Hobbies & interests

My key interests are but not limited, reading novels, swimming, traveling, watch news channels building friendship and exercising.

REFEREES

1.Mr. Wabulo Mike

Ass. General Manager

Lake Victoria Serena Resort & Spa

Tel: 075*-******

2.Mr. Serwangi Ronald

General Manager

Hot springs Lounge

Tel: 070*-******

3.Mr. Kigundu Robert

Manager

Reuse Pads Entebbe

Tel: 070*-******



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