Customer Service Manager
Resume:
CURRICULUM VITAE
Nambataya Phiona
P.O Box ***** Kampala, Freedom city street Namasuba, Uganda
Mobile +256-*********, Email: ***********@*****.***
PERSONAL SUMMARY
A polite warm kind and hardworking lady with experience of working as a customer service agent in hospitality and airline industry, looking after needs of guest and passengers attentively at all times.
Having a winning and helpful manner that is required always approachable cheerful and possessing good observation skills as well as the ability of work alone or as part of a team.
ACADEMIC QUALIFICATION
Diploma in Hotel management and catering
Namasuba college of Commerce
January 2017- December 2018
Certificate in Hotel management & catering
Namasuba College of Commerce
January 2015 – December 2016
Ordinary Education
Bethel covenant college school
January 2011- December 2014
Training and Certificates
Service Culture food and beverage
Passenger service course
Hotel hostess
Receptionist course
Dangerous good course
WORK EXPERIENCE
Lake Victoria Serena Resort & Spa
December 2018 to date
Position: customer service
Duties & Responsibilities
Providing a warm welcome to customers
Receiving food and drinks orders and serve customers requests to standard required
Ensuring timely delivery of all food s and beverage items to customers
Understanding menu content and keeping up-to-date with any menu changes
Answer guest questions in a polite and helpful manner
Ensuring all hotel corridors are kept clean from rubbish glass ware and cutlery
Identifying and looking after guests with special needs.
Hot springs lounge
October 2017-November 2018
Position: customer service
Duties & responsibilities
Providing a warm welcome to customers
Receiving food and drinks orders and serve customers requests to standard required
Ensuring timely delivery of all food s and beverage items to customers
Understanding menu content and keeping up-to-date with any menu changes
Answer guest questions in a polite and helpful manner
Ensuring all hotel corridors are kept clean from rubbish glass ware and cutlery
Identifying and looking after guests with special needs.
Sky beach lounge
September 2016- August 2017
Position: Customer service and hostess
Duties and responsibilities
Providing a warm welcome to customers
Receiving food and drinks orders and serve customers requests to standard required
Ensuring timely delivery of all food s and beverage items to customers
Understanding menu content and keeping up-to-date with any menu changes
Answer guest questions in a polite and helpful manner
Ensuring all hotel corridors are kept clean from rubbish glass ware and cutlery
Identifying and looking after guests with special needs.
Key skills and competences
Excellent customer care skills
Outstanding communication skills with a good conduct of English language
Ability to learn first and follow all policies and procedures
Ability to swim
Team player
Hobbies & interests
My key interests are but not limited, reading novels, swimming, traveling, watch news channels building friendship and exercising.
REFEREES
1.Mr. Wabulo Mike
Ass. General Manager
Lake Victoria Serena Resort & Spa
Tel: 075*-******
2.Mr. Serwangi Ronald
General Manager
Hot springs Lounge
Tel: 070*-******
3.Mr. Kigundu Robert
Manager
Reuse Pads Entebbe
Tel: 070*-******
Contact this candidate