** ****** ********, *******, ** M6N 2P6
With more than 3 years of experience providing excellent customer service and english teaching for several companies. I am confident that I can be a great addition to your company's pool of talent. On top of 3 years work experience as a customer service representative I also work as a homebased ESL teacher for a year that handles different foreign students. I have also worked for reputable companies like The Results Companies, Byte Sucess, 51Talk, and Sirius XM. I have handled different account from technical support, financial account and retention. I have great attention to details in terms of processes that includes compliance to account company policy and procedures. I value integrity all the time as I see it as foundation of a great relationship with clients. I have mastered the art of customer service and developed great interpersonal and management skills. Can work with minimal supervision and highly trainable. A team player and loves to collaborate with other people's idea to come up with a more effective process that can be beneficial to the clients. This summary, as well as my resume, cannot adequately communicate my qualification in depth. I am available to schedule an interview at your earliest convenience by phone, email or skype.
Inbound and outbound calling
Adaptive team player
Project management abilities
Business development understanding
Call center experience
Office equipment proficiency
Retail sales customer service
Quality assurance controls
Microsoft Office expertise
Credit card payment processing
Customer Service Representative
The Results Companies Pasig, NCR May 2016 - January 2018
Properly directed all inbound calls in phone queues to improve call flow %.
Greeted customers to help facilitate great services, interfaced with customers to determine service needs, and accurately input orders into electronic systems.
Achieved excellence award as the top agent if the year, relating to excellence in attendaceand sales.
Reviewed account and service histories to identify trends and unaddressed issues.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Met or exceeded revenue objectives by promoting [the product and services]s to customers during service, account and sales follow-up calls.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Homebased English Teacher
51 Talk Manila, Philippines January 2018 - November 2018
Completed diverse tasks on my students to serve topic needs, including grammar and pronounciation.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Outbound Sales Representative
Freelancer at Byte Success Manila, Philippines January 2018 - March 2019
Assisted approximately 500customers each day with sales pitch questions.
Maximized profits by capitalizing on opportunities to upsell additional merchandise.
Achieved high sales percentage with consultative, value-focused customer service approach.
Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
EDUCATION AND TRAINING
Lemery Pilot Elementary School Lemery, Calabarzon 2007
High School Diploma
Saint Mary's Educational Institute Lemery, Calabarzon 2011
Bachelor of Science: Business Afdministration - Accounting Management
University of Batangas - Main Campus Batangas, Calabarzon 2017