MAYRA GALVAN

ac888f@r.postjobfree.com 210-***-****

Career Objective

Looking for a well-established company to grow and develop professionally with.

Summary of Qualifications or Objective

Talented and dependable data entry processor, skilled in all aspects of management within nonprofit environments. Proficient in Microsoft Word, Outlook, Excel, Ten Key by touch, Bilingual

Work Experience

Capital Group- Shareholder Service Representative- San Antonio, TX- March 2017-Sept 2018

Received inbound calls from shareholders and financial advisors across the country. Helped callers manage their mutual fund accounts by completing on-line account transactions, such as investments, redemptions (check/ach/wire) and account maintenance. Researched and resolving customer inquiries in a timely manner. Provided telephone support to website users. Provided our internal and external customers with a positive service experience.

Employer Solution Resources-Recruiter/Payroll Spec-San Antonio, TX-Jan. 2016-Dec. 2016 Responsible for hiring employees with the correct job that is suited for them. Ensured that all records related to the compensation, and backgrounds of each employee is properly maintained. Maintained records that pertain to company requirements and job responsibilities, identifying and recruiting the best applicants for particular job profiles, scanning and reviewing multiple resumes, analyzing the knowledge, skills and experience of candidates. Conducted prescreening interviews, writing rejection letters, preparing offer packages and preparing new employee orientation packages.

Breakaway Practice-Scheduling Specialist-San Antonio, TX-April 2014-Sept 2015

Assisted patients with scheduling their routine cleaning or emergency dental appointment. Build a sustainable relationship and engage in conversation. Managed a large amount of inbound phone calls in a timely manner. Followed communication scripting. Documented call experiences in a department database. Met with our Team Lead/Quality Team to improve knowledge. Maintained department goals.

Broadway National Bank-Teller II-San Antonio, TX-June 2008- April 2014

Processed customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures. Actively participate in campaigns and promotions, ensuring that activities are completed in a timely manner and that follow up activities are scheduled accordingly. Processed a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments. Records all transactions and prepares daily settlements of teller cash and proofs transactions according to branch procedures.

Education

John F Kennedy-Diploma