Sales Customer Service

Sara M. Studebaker

*** *. **** **. **** City, OH 45371 · 937-***-****

****.*********@*****.***

Qualifications Summary

Over 15 years experience in sales, client relations and management of teams

Highly developed skills and experience in business analysis, team building, and vendor negotiations

Recognized for demonstrating exceptional selling skills, customer service and leadership Professional Experience

The Riverside, Boulder, CO

Director of Sales, 2014-present

● Increased YTD sales 40% since 2014 by increasing our closing rate, upselling current events & developing loyal customers with a 100% guest satisfaction rate

● Increased cash flow by reducing costs through vendor negotiations, employee management and rental contracts

● Worked with alcohol & wine vendors to select and sell in the assortments that best fit each events specific need based on budget, preferences and demographic

● Conducted wine tastings for each season and specific events to determine offering for each season

● Developed relationships throughout the community and in the industry to increase referrals and sales

● Manage contracts to negotiate pricing for outside vendors while adhering to specific budgets Alpha Landscapes, Boulder, CO

Office Manager, 2012-2014

● Provided business coaching skills that improved client relations, team management, organization, and accountability

● Managed all aspects of invoicing, budgeting, and tax preparation using QuickBooks

● Constructed employee handbook based on overall mission and values of the business Thirty-One Gifts, LLC, Columbus, Ohio

Senior Sales Coach, 2011 –2012

● Coached and motivated outside sales force of 40+ independent consultants to grow their team, build sales, and increase their customer base

● Used creative and strategic thinking skills to develop marketing and business plans for independent direct sales businesses

● Active participant in business analysis and philanthropy special interest groups

● Developed and executed plans and strategies with clients to achieve desired promotion rate of 6%

● Built personal relationships with outside sales force to achieve a 100% coach effectiveness feedback rate. Macy’s Tuttle Crossing, Dublin, Ohio

Manager – Cosmetics, Fragrances, 2010 – 2011

● Managed department with $7.5 million annual sales volume, 13 managers, and 45 sales associates

● Responsible for managing 13 vendor accounts within the department; built relationships with executives of each account to ensure sales plans were met and exceeded

● Led management meetings which consisted of brainstorming, planning, and gaining commitment from line management to meet and exceed sales plans

● Successfully planned, executed, and directed $50,000 and $100,000 cosmetics events utilizing partnerships with vendors, motivation and skill-building of team, and clientele base

● Monitored sales growth opportunities – trending +7% in year over year sales results Macy’s Kingsdale, Upper Arlington, Ohio

Manager - Home, Ready to Wear, Women’s, Kids, Intimate Apparel, 2007 –2010

● Contributed to 10% sales growth by capitalizing on largest business opportunities based on previous and current sales trends

● Led philanthropic efforts; adopt a family, Go Red for Women, and United Way to achieve top results in region for store goals

● Developed and implemented successful program to increase customer loyalty – 20% growth

● Worked as part of a team dedicated to increasing customer service levels – increased 11% from 2009-2010

● Analyzed and researched sales trends to determine largest volume opportunity - $40,000 sales growth Macy’s Tuttle Crossing, Dublin, Ohio

Manager – Men’s and Home Textiles, 2004 –2007

● Led team to achieve top sales results in company for quarterly sales event – 125%

● Utilized skills in marketing and event management to ensure sales execution was 100%

● Achieved highest internal results in areas of sales, customer service, and customer loyalty Educational Background

Master’s of Business Administration – 2009

OHIO DOMINICAN UNIVERSITY, Columbus, Ohio

Bachelor of Science – 2003

BOWLING GREEN STATE UNIVERSITY, Bowling Green, Ohio Study Abroad, Marketing & Team Building - 2002

UNIVERSITY OF SOUTH AUSTRALIA, Adelaide, South Australia International Coach Federation – Sales Coaching (16 hours) Dale Carnegie Sales Advantage Course

Dale Carnegie Course - Crashing Through Award

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