Office Administrator/ Technical Assistant

(974-****-**** ************.****@*****.***

Umm Ghuwailina, Doha, Qatar

1

Jean Michelle Gaon

Office Administrator/Technical Assistant

An accomplished Office Administrator with 10 years of solid experience in managing and administering office operations, and organizing and administering of programs and campaigns with comprehensive background in client interaction and customer support for companies from various industries and specialties. Core competencies include office administration and operations management; employee management; implementation of Integrated Management System (QMS, HSMS, and EMS); project documentation, technical report and technical proposal development; and business development support.

L I C E N S U R E A N D

C E R T I F I C A T I O N S

Licensed Teacher by the Philippine Professional Regulations Commissions

IRCA ISO 14001:2015 Environmental Management System Auditor/Lead Auditor Certification

IRCA OHSAS 18001:2007 Occupational Health and Safety Management System Auditor/ Lead Auditor Certification

NEBOSH Award in Health and Safety Work

NEBOSH Award in Environmental Awareness at Work

API-USpec Q1 9th Edition

Coaching for Performance Programme

Incident and Injury-free Skills

Port Security Awareness – Train the Trainer Program

Environmental Impact Assessment and Monitoring during Construction and Operational Phases

Air Quality Tools for Environmental & Risk Assessment Studies

GHG Emissions Accounting & Reporting

K E Y S K I L L S A N D

C O M P E T E N C I E S

Achievement/ Results Orientation

Analytical Thinking & Problem-Solving and Decision-Making

Customer Service and Client Relations

(974-****-**** ************.****@*****.***

Umm Ghuwailina, Doha, Qatar

2

Interpersonal Relations / Teamwork

Planning and Organizing with keen attention to details

Policy and Procedure Development

Technical Report and Proposal Development

Excellent written and verbal Communication Skills

Filing and Documentation Management

Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint)

Office Equipment Handling

Average 60 WPM Typing Speed

E M P L O Y M E N T

H I S T O R Y

August 2016 - present OFFICE ADMINISTRATOR/ TECHNICAL ASSISTANT Trinity Environmental Consultancy International

Duties and Responsibilities:

Provide daily administrative support and monitoring office operations

Documentation management and ensuring QMS compliance within the office

Serve as frontline customer service representative dealing with clients and external parties

Provide business development support which include, but not limited to, preparation and coordination of Educational Courses, participating in client and external events relevant to business operations

Provide project documentation and logistics support

Involved in development and preparation of Technical Reports and Technical Proposals for client Tender Bids

Proofread Contracts, Non-Disclosure Agreements, Technical Reports and Technical Bid Proposals

Provide assistance to Government Affairs Manager with immigration-related activities (i.e. Business Visa application, RP renewal, etc.)

(974-****-**** ************.****@*****.***

Umm Ghuwailina, Doha, Qatar

3

Provide accounting support which include, but not limited to handling accounts receivables and payables; maintaining petty cash account; maintaining local bank accounts and expenditures; application and monitoring of bank guarantees; preparation and submission of monthly office expenditures; and annual financial account audit

Make travel and accommodation arrangements for company Consultants, clients and guests

April 2013 – August 2016 ADMIN EXECUTIVE – HSSE DEPARTMENT Nakilat-Keppel Offshore & Marine, Ltd.

Duties and Responsibilities:

Administer, implement, monitor and track the following safety programs and campaigns of the organization’s Safety Plus Programme’s (Safety Excellence 2020):

o Senior Management and Line Management’s Personalized Action Plans

o Sub-Contractor Watch Group

o Enhanced Take 5 Program for Supervisors and Groups Leaders o Incident and Injury-free Skills for Engineers and Supervisors o Workforce Safety Council

o Stop Work Authority

o Hazard Elimination and Reporting Program

o Positive Reinforcement Program

Report the progress and development of safety campaigns and programs to the HSSE Managers and Senior Management

Develop and prepare the quarterly Safety Plus Programme Newsletter

Lead, monitor and supervise the Administrative and Logistics staff to ensure that all departmental administrative and logistics support requirements are accomplished

Involved in the development, revision and implementation of HSSE Annual Improvement Plan, HSSE Strategic Plan, HSSE Objectives and Targets

(974-****-**** ************.****@*****.***

Umm Ghuwailina, Doha, Qatar

4

Develop, review and revise HSSE Policies, Procedures, Work Instructions and Forms for continual improvement of the HSEMS of the organization

Develop and prepare HSSE Memorandums, Alerts, Safety Mass Toolbox Talks, Presentation materials and HSSE Reports (i.e. Statistics Report, Board Reports, etc.)

Involved planning and development of HSSE Training programs for the organization

Coordinate and liaise with Training and Development Department and other relevant Departments and Sections relating to Safety training requirements of their respective personnel

Secretariat to the organization’s Green Thrust Committee: o Involved in planning, organization and implementation of environmental sustainability and SCR programs of the organization o Coordinate and liaise with internal and external stakeholders with regards to environmental/SCR activities organized by the Committee

Carry out and participate in quarterly internal audit, IMS recertification audits and ad hoc audits

Sub-editor for the N-KOM Editorial

May 2012 – December 2012 TELEPHONE BANKING SPECIALIST / CUSTOMER SERVICE AND TECHNICAL SUPPORT

JPMorgan Chase & Co.

Duties and Responsibilities:

Efficiently provide outstanding customer service experience and resolution through expert analysis and investigation of bank holders’ savings, current, credit card and online accounts

Troubleshoots technical issues of online accounts

Offer product that meet customers’ ongoing financial needs

Assisting customers with setting-up of new accounts

(974-****-**** ************.****@*****.***

Umm Ghuwailina, Doha, Qatar

5

October 2007 – April 2012 INTERNET PROTOCOL (IP) RELAY COMMUNICATIONS ASSISTANT Purple Communications Account, Stellar Global Solutions Philippines

Duties and Responsibilities:

Provide communication assistance to allow persons with a hearing or speech disability to use Telecommunications Relay Service through a computer or web-enabled device to communicate through the telephone system with hearing persons.

E D U C A T I O N

June 2000 – March 2004 BACHELOR OF SCIENCE IN PSYCHOLOGY Western Mindanao State University

October 2004 – March 2005 POST GRADUATE DIPLOMA IN ROFESSIONAL EDUCATION Western Mindanao State University

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