Customer Service Microsoft Office

DEANGELO BETHELL

Lansdowne Ave & Davenport Road

Toronto, ON M6H 4K8

Tel: 647-***-****

Email: **********@*****.***

OBJECTIVE

To secure a Customer Service Agent position whereby I can successfully apply my skills to benefit your organization, which can lead me to a long satisfying career.

SKILLS

3 years providing quality customer service by directly assisting passengers with the best route to reach their destination

Over two years of leadership and carrying out tasks such as Designated duties, locations and schedules breaks for co workers and to liaise with management to confirm or deny shift coverage to justify if an extra worker is required.

Knowledge of Microsoft Office

De-escalating intense situations and using tact

Report writing and analytical skills

Engaging with customers in a professional manner

Excellent interpersonal skills and time management

Exceptional verbal and written communication skills to effectively assist customers

Working in a diverse environment and assisting persons with disabilities

Professional telephone etiquette

WORK EXPERIENCE

The Bagg Group- Toronto, ON April 2016 – present

Customer Service Ambassador

Lead a team of three or more

Provided customers with alternative routes for their respect destinations.

Responding o questions and concerns about service

Counsel customers on options for services and coverage area

Promptly respond to general inquiries’ from members, staff and clients

Inform the public about the presto system

Her Majesty’s Prison June 5th, 2014-January 22nd, 2016

Correctional Officer- Provide safe, secure custody for all inmates placed under our charge and in so doing, prevented unlawful escapes & unauthorized entry as a matter of uppermost importance. Remained tactful while using sound judgement to keep and orderly institution. Remained firm but fair. Wrote reports and up kept the log book.

EDUCATION

George Brown College, Toronto, ON Jan 2016 – Dec 2016

Ontario College Certificate in Construction Trade Techniques

-Copper brazing/soldering; Pipe assembling, Plumbing and Carpentry

CERTIFICATES

Ontario Worker Health and Safety Awareness Certificate March, 2017

WHIMIS Certificate Sept, 2017

Holder of a full G driver’s license with clean abstract and no restrictions.

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