Lansdowne Ave & Davenport Road
Toronto, ON M6H 4K8
To secure a Customer Service Agent position whereby I can successfully apply my skills to benefit your organization, which can lead me to a long satisfying career.
3 years providing quality customer service by directly assisting passengers with the best route to reach their destination
Over two years of leadership and carrying out tasks such as Designated duties, locations and schedules breaks for co workers and to liaise with management to confirm or deny shift coverage to justify if an extra worker is required.
Knowledge of Microsoft Office
De-escalating intense situations and using tact
Report writing and analytical skills
Engaging with customers in a professional manner
Excellent interpersonal skills and time management
Exceptional verbal and written communication skills to effectively assist customers
Working in a diverse environment and assisting persons with disabilities
Professional telephone etiquette
The Bagg Group- Toronto, ON April 2016 – present
Customer Service Ambassador
Lead a team of three or more
Provided customers with alternative routes for their respect destinations.
Responding o questions and concerns about service
Counsel customers on options for services and coverage area
Promptly respond to general inquiries’ from members, staff and clients
Inform the public about the presto system
Her Majesty’s Prison June 5th, 2014-January 22nd, 2016
Correctional Officer- Provide safe, secure custody for all inmates placed under our charge and in so doing, prevented unlawful escapes & unauthorized entry as a matter of uppermost importance. Remained tactful while using sound judgement to keep and orderly institution. Remained firm but fair. Wrote reports and up kept the log book.
George Brown College, Toronto, ON Jan 2016 – Dec 2016
Ontario College Certificate in Construction Trade Techniques
-Copper brazing/soldering; Pipe assembling, Plumbing and Carpentry
Ontario Worker Health and Safety Awareness Certificate March, 2017
WHIMIS Certificate Sept, 2017
Holder of a full G driver’s license with clean abstract and no restrictions.