Sales Representative Service

Joan Ponciano Gonzaga

Azziya, Doha, Qatar

Contact #. +974-********

**************@*****.***

OBJECTIVE

To be part of prestigious company wherein I can possibly show & give my

my best ability & knowledge in every challenging opportunity thats comes along

my way

SKILL PROFILE:

Excellent communication skills

Maintain positive relationship with colleages,staff and guest in high

volume, luxury service

Easily handle guest inquiries, complaints and correct problem promptly.

Monitor guests satisfaction and take personal responsibility to ensure it.

Induct train, coach, and lead the staff of consistently superior levels of performance

EXPERIENCE

To Whom It May Concern:

My work experience, my commitment to deliver high levels of customers service and my drive to succeed make me an excellent candidate with your company. Greet customers by name, always offering friendly smile and consistently providing professional service. I have very positive attitude and enthusiastic manner. I understand the value of making the customers the top priority in the floor environment. I Believe that the key to quality service is to ensure that all contact with customers, impact positively on the customers entire experience.. I am confident that my knowledge, experience, energy, strong work ethic and desire to make every customers feel like they have been treated famously will be a value to you. I look forward to the opportunity to further discuss my qualifications with you.

Thank you for your time and consideration of my application

Sincerely Yours,

Joan Ponciano Gonzaga.

PAUL CAFE (VILLAGIO DOHA QATAR) (AZADEA COMPANY)

SALES ASSOCIATES CUM SENIOR CASHIER SEPT.11,2014 – Feb.18,2019

- Great and serve walk-in customers providing high level service through product knowledge

And based on the set procedures.

- Ensure a clean environment by implementing hygiene practices such as “Clean as you go”

policy and sanitation of counter display.

- Take part of the opening and closing duties compliance with the norms and internal procedures.

- Receive and handle cash payments including exchange and money transaction while following

The set policies.

-Receive the daily orders, check the items according to the order specifications display them in

the presentation fridge and replenish regularly while maintaining hygiene and presentation

standards.

..

DIOR (PROMOTER/LANDMARK)

-Obtaining the target sales of the day.

-Communicate with the customers to assess and satisfy their needs and meet or exceed their expectations.

-Achieve the sales target by using advanced sales technique and product knowledge.

-Make it sure that the customer will buy the perfume before she leaves the store.

-Focus on selling and up selling.

RIVA FASHION (EZDAN MALL)

-Sales achievements.

-Build and maintain guest experience standards in order to build strong loyalty.

-Focus on selling and up selling..

MIRAMAR HOTEL & RESORT ( DUBAI 5 star hotel)

CAPTAIN / Order Taker - jan.24, 2011- March 26, 2013

Supervising and Coordinating activities of staff along with providing courteous and rapid

services to the guest

Motivate my team and work as a team.

Train and keep them high performance.

Monitor guest satisfaction and takes personal responsibility for to ensure it.

Leading staff to superior level of performance and consistently perform task in accordance

with company standards.

Responsible for providing high quality service to the guests, oing above and beyond their expectations.

Deals with complaints regarding food and services.

Seashell Restaurant (Regency Group -Dubai)

Waitress / Cashier Jan.21,2010 - Feb. 3, 2011

Taking guest order

Providing courteous and rapid service to the guest.

Greeting guest by name

Offering friendly smile

Handle billing transaction.

Providing guest satisfaction.

Ever Belena (Philippines)

Sales Representative Feb. 2004 – 2009

Duties and Responsibilities

Must understand the color and skintone in order to match each type.

Product Knowledge.

Always Clean and Replenish Stocks.

Always in Proper Grooming.

AVON (Philippines)

Sales Representative Oct. 2001-2004

Duties and Responsibilities.

Product Knowledge.

Always in Proper Grooming.

EDUCATION

UNIVERSITY OF LYCEUM OF THE PHILIPPINES

BS Hotel Restaurant Management

SKILLS

PC

MICROS

TRAININGS

cross training in pastry chef 8 months

7 Habbits of highly effective people

Beverage and Wine

Food Processing and Preservation

English Proficiency

Bioessence (Facial Massage and Facial Treatment)

Contact this candidate