Customer Service Food Safety

Kia Tong Lo

*** ******* *****, ******* *******, MN 55127

Direct: 763-***-**** E-mail: *********@*****.***

SUMMARY OF QUALIFICATIONS

8+ years of sanitation experience.

Knowledge of sanitation procedures in a food processing environment.

Knowledge of occupational hazards and safety precautions.

Ability to read, apply, and interpret label instructions, MSDS, and chemical mixing formulations.

Ability to main quality control test to ensure customer specifications are met.

Create and update standard operating procedures.

Train and supervise staff, as well as providing positive and constructive feedback to improve business operations.

EXPERIENCE

Greencore/Hearthside Shakopee, MN

Sanitation Supervisor January 2018 – April 2019

Oversee the sanitation process to ensure health and safety guidelines are followed and to produce an injury free workplace.

Develop and track efficiency of sanitation procedures and make recommendations as necessary.

Coach and develop team members; motivate workers, and review performance of subordinates.

Ensure sanitation equipment and material is readily available and in proper working condition; complete compliance to regulations and processes.

Ensure the process is cost effective, reliable, and meets all associated targets.

Swanson Meats Minneapolis, MN

Sanitation Supervisor January 2015 – December 2017

Coordinate cleaning activities for sanitation and production staff members.

Ensure that production equipment and work area is cleaned and maintained according to safety and sanitation standards; correct inefficiencies.

Perform auditing services and keep track of all documentation.

Train all new hires and monitor all employees work performance.

Inventory control for sanitation equipment and chemical usage

Self-Employed (Thai Ginger Restaurant) Saint Paul, MN

Food Services Delivery June 2013 – December 2015

Per food safety standards, package and deliver food/appetizers to consumers around the Metro area.

Provide superb customer service to clients; negotiate rates.

General Mills Minneapolis, MN

Sanitation May 2012 – May 2013

Detailed cleaning and sanitizing throughout the facility.

Prepare and handle sanitation chemicals and equipment safely.

Track and document procedures; make recommendations to improve efficiency.

Nor Cal Beverage West Sacramento, CA

Sanitation August 2011 – April 2012

Collaborate with Sanitation Team to clean plant area and equipment.

Sanitize work area per standards.

Perform all work in a safe and efficient manner; report any hazardous/violations to management for correction and additional training as needed.

OTHER EXPERIENCE

7-Eleven, 2010 – 2011 Customer Service Clerk

Dakota Provisions, 2009 – 2010 Sanitation Worker

Hudson Bakery, 2008 – 2009 Production/Sanitation Lead

Sunrise Medical, 2004 – 2005 Warehouse Assembler

Foster Farms, 2000 – 2004 Sanitation Lead Member

Gap, Inc., 1999 – 2000 Warehouse Employee

EDUCATION

Sanger High School, High School Diploma Sanger, CA

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