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Program Manager

Jacksonville, Florida, United States
April 30, 2019

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Michael Pastorello

**** ******* **** ****; Jacksonville, Florida 32216

phone 904-***-**** email

SUMMARY: 15+ years achievements in human services and

business management with P&L, staff recruitment &

training accomplishments. Bachelor of Arts in business

administration. I volunteer my time writing grants for a public

charity that supports the elderly. Most of my work involves

operation of a computer… utilizing Microsoft 360 and Corel based

applications. I am a decorated veteran with 8 years

of honorable service in the United States Navy. I have expert

level skill sets in time management and setting priorities. I have

a strong and stable work history.



Employer: Community E.A.R.S.

Title: Program Manager

Location: Jacksonville, Florida

Duration: 08/2004 - Present

Job Duties: My accomplishments as Program Manager include successful interaction with diverse personalities. I hire, train and manage installers. I manage new product development which includes import, contracting, branding, development of distribution channels and utilization of relationship & inside marketing concepts, as well as marketing on social media. I have direct profit & loss accountability, which includes accounts receivable, payable, budgeting & forecasting.. For the past 15 years the company has experienced a growth rate of 45% per year.

Employer: Florida Department of Health - BSCIP-ACF Medicaid Waiver

Title: Independent Community Support Coordinator & Case Manager

Location: Jacksonville, Florida

Duration: 04/2004 – 12/2017

Job Duties: I enhanced and improved the effectiveness of home and community based

supports for persons with traumatic brain & spinal cord injuries and persons with

adult cystic fibrosis. For 15 years was responsible for the successful management

and coordination of approximately 2 million dollars in consumer Medicaid

services for up to 22 persons annually. I functioned as a 24 hour on call support

to clients, families & caregivers. The achievements involved support planning,

outcome planning & management of purchasing plans. Contracting &

development of natural & artificial support networks. Actively assisting clients to

retain their Medicaid eligibility and collaboration of efforts with DCF protective

services and adult investigation staff. I traveled monthly to homes in a 240 mile

radius. My professional Department of Elder Affairs and Agency for Healthcare

Administration credentials have been renewed in 2018 and remain current.

Employer: Little Shepherd Charitable Foundation, Inc.

Title: Volunteer

Location: Jacksonville, FL

Duration: 10/2014- Present

Job Duties: Actively writing grants to support home and community based services

for seniors. I am directly answerable to the 20 member board of directors. For the

past four years I have developed specialized funding programs with several

veteran and faith based organizations in addition to major corporations to acquire

resources to benefit the elderly.


Major: Business Administration/Marketing

School: Eastern Washington University

Location: Cheney, Washington

Degree: BA

Completion Date: 04/1993


Expert level experience in Microsoft 360 and Corel based applications.

Direct to consumer and Business to Business sales.

Customer service / crisis- conflict management.

Time management & setting priorities.

Project coordination & oversight.

Market & product development strategies.

Product pricing, placement, positioning, and promotion.

Forecasting, budgeting, contract management.

Personnel development, training, directing and motivation.

Accounts payable and receivable.



Member Alpha Kappa Psi

Naval Expeditionary Force Medal et al

Naval Sea Service Medal

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