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Customer Service Training

Newport News, Virginia, United States
April 29, 2019

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Ashley Hubbard

Hampton, VA *****

601-***-**** ●

US Navy Veteran (2009 – 2017)

Active Secret Security Clearance


Hard working, highly motivated professional and team player with proven knowledge and skills in office management, leadership, customer service, and program management. Possesses strong organizational skills, time-management skills, and able to prioritize and multitask.


United States Navy – Various Locations May 2009 – Mar 2017

Police Supervisor/ Watch Commander

●Managed various operating systems and databases, such as Active Directory, PeopleSoft, and Microsoft Office, and to support unit operations; ensured junior personnel were up to date on training, certifications, school etc.

●Received an award for mitigating hostile situations and Outstanding customer service; verbally deescalated a situation with a foreign officer without the proper credentials to enter the facility, and eliminated the need to use force.

●Provided network administration services such as passwords, electronic mail accounts and profiles; allowed employees to stay connected to the agency during off-duty hours.

●Conducted daily team briefings on current tasks, changes in policy, training requirements, and a review of the organization’s security knowledge; confirmed, managed and accomplished daily, weekly, monthly, quarterly and annual goals.

●Utilized Microsoft excel to create 200 security personnel training trackers and operations schedules; ensured at least 90% compliance with training requirements always.

●Generated reports after emergency responses utilizing various clerical programs that was sent to senior leadership directly; efforts directly allowed the organization to be more organized administratively.

●Assisted in the processing of payroll corrections and approval of 60 police officers.

●As a Field Training Officer, managed qualification trackers by entering date and qualifications into spreadsheets and data base daily, updated records and accurately tracked progress for 200 personnel.

●Managed manning tracker by proposing a different yet more efficient work schedule for employees; increased man power and flexibility by 50%, and recruited Axillary force personnel who were augmented from their regular duty to assist with man power.

●Conducted investigations of employee theft and embezzlement; recovered $3,000 of stolen government merchandise and resulted in financial recovery.

●Organized the file system from chronological to alphabetical order; saved time and increased efficiency by 50%.

●Greeted clients in friendly and professional manner, quickly assessed needs, and provided information and referral to appropriate source.

Kroger - Jackson, MS Dec 2008 – May 2009

Head Cashier

●Promoted to head cashier with only six months’ experience, based on efficiency and proficiency in daily operations; demonstrated excellent customer service and strived to go above and beyond the required duties.

●Expertise in business administration, record keeping planning, policies, procedures, researching, scheduling and related responsibility; ensured constant productive operations.

●Opened/closed registers and monitored cash limits; operated Point of Sale (POS) cash register, handled over 92 transactions daily, and accounted for 100% of the funds received/deposited.

●Trained five new cashiers on how to refrains from or limited any errors on the nightshift, checking the entire shopping cart to cut down on loss or theft, and review the different codes for manual entry, customer service techniques, and organization policies.

●Developed reputation for prompt efficient service with high levels of accuracy; resulted in receiving top ratings.

●Responsible for back up inventory and replenishment during a shortage, solved billing problems as they arose, and handle customer inquiries within realm of responsibility.

MWR - Okinawa, Japan Jun 2008 – Dec 2008

Lead Gym Receptionist

●Managed receptionist area including greeting visitors; responded to telephone calls, and in person request for information.

●Served as a central point of contact for all outside vendors needing to gain access to the building; handled all media and public relations inquires in a professional and respectful way.

●Made copies, send faxes, and handled all outgoing correspondence in a timely manner.

●Wrote reports and correspondence from dictation and handwriting notes.


Centura College (Expected Graduation of 2019)

Associates of Science in Business Management

American Board for Certification in Homeland Security (ABCHS) Levels I-III (07/2015)

Preparedness and Mitigation

Patrol Officer/ Supervisor, 5/2012 ● Sentry/M-9 service pistol, M-4 rifle, M-500 shotgun, M-240 machine gun, 6/2012 ● Doppler Radar Operations, Heart Saver CPR AED, 5/2012 ● First Responder, 5/2012 ● (DWI) Detection and Standardized, 5/2014 ● Reaction Force Member/Team Leader/ Crowd Control, 4/2012 ● Advance Leader Course, 5/2013 ● Chief of the Guard/ Surveillance Detection Team Member, 10/2013 ● Human Resource Supervisor Course, 2/2016 ● Dispatcher, 11/2013


Navy Commendation Award (2) ● Global War on Terrorism Expeditionary Service Medal ● National Defense Medal ● Global War on Terrorism Medal ● Military Outstanding Volunteer Service Medal ● Global War on Terrorism Service Medal ● Shotgun Marksmanship Medal ● Navy Good Conduct Medal (2) ● Pistol Marksmanship Medal ● Rifle Marksmanship Medal


Alumni, Wounded Warrior Project

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