Victoria Sampson

Akron, OH

(***) *** – ****

ac881w@r.postjobfree.com

Skills/Abilities

Highly skilled customer service and pharmaceutical/medical device sales specialist with a Master’s Degree in Criminal Justice; Strong time management and organizational skills; Strong work ethic; Strategic prospecting and active listening skills; Exceptional communication skills; Excellent attention to detail with a focus on product knowledge; Excellent collaboration and team-building skills across multiple disciplines; Flexible and proactive to meet client needs; Able to prevent and overcome objections and gain client commitment. Experience:

Customer Service Specialist – Home Depot, Akron, OH (2015 – Present)

Provide high-quality customer service to all customers;

Answer outside calls directing customers to the proper departments;

Ensure all online orders are properly filled and released to the customer;

Collaborate and communicate with store management to support store operations;

Perform computer entry of product information, customer records and other data;

Resolve customer problems through cooperation and good service. Sales Representative – Appstar Financial, Akron, OH (2013 – 2017)

Sold payment processing programs and solutions to merchants and businesses;

Established and maintained professional relationships to maximize new business opportunities;

Engage in meaningful dialogue and active listening to meet client needs;

Maintained professional development and grew product knowledge;

Built trust and credibility to become a true collaborator in commercial success. Home Services Inspector – Orkin Commercial, Cleveland, OH (2011 – 2012)

Made sales presentations to customers with thorough product knowledge and problem solving;

Sold yearly contracts for monthly, quarterly and yearly pest control applications;

Developed new business through prospecting and follow up in addition to assigned leads;

Presented the sales proposal, explained problems and identified solutions. Medical Sales/Buyer Manager – Pain Management Technologies, Akron, OH (2009 – 2010)

Define territory account strategy and exceeded monthly and quarterly sales goals;

Setting up appointments with the decision makers and consistently closed sales;

Marketed new products and enhanced product line from manufacturers;

Established and maintained customer relationships and followed up as needed. Pharmaceutical Sales Representative – for AstraZeneca, Bayer and Eli Lily Contract (1999-2005) Education and Training

MS, Criminal Justice and Security Administration – University of Phoenix, Phoenix, AZ ParaLegal Certificate (American Bar Approved) – Cuyahoga Community College, OH BA, Journalism, Advertising Major – The Ohio State University, Columbus, OH Rookie of the Year – Denver Business Journal