CATHERINE K. LUNA
Tandang Sora QC., Philippines
Mobile No: +639*********
E-mail address: email@example.com
Skype ID: kittyluna77
Business Development Associate/Manager: Cloudstaff—Market Logic Software
October 2018 - Present
Business Development Associate: K8 Applied Innovation
October 2017—April 2018
• Develop new business via telephone and mass communication such as email and social media to introduce the services and solutions and identify appropriate buyers within the target market
• Follow up on leads and conduct market research to identify potential prospects
• Conduct a needs analysis and determine prospects pain points to determine how the services and solutions will speak to those needs
• Work with marketing department to ensure sales and marketing materials are kept up to date and updated. Develop new sales materials and collateral as required
• Knows and understands the features and benefits of each of the industrial products and services that we distribute.
• Identify key buying influencers within these prospects to determine budget and timeline
• Fill out sales pipeline and tracking tools. Input detailed data on core customer prospects
• Work with the sales team to develop and grow the sales pipeline to consistently meet quarterly revenue goals
• Manage data for new and prospective clients in CRM software and other tools ensuring all communications are logged, information is accurate and documents are attached
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Provide troubleshooting assistance to customer orders, account statuses, and relevant problems
• Prepare and analyze sales pipeline reports and dashboards; suggest sales process
**Freelance/Project based-Home based/Corporate Sales Associate/Inside Sales Specialist/Business Development Associate:
September 2015—December 2016
Business Development: Support the development, management and implementation of agreed sales and marketing strategies within identified markets segments and country focus. Work with and expand current prospect database within specified business sectors. Profiling of prospect database and generating effective leads to help exceed sales targets for the assigned business segment and country focus (Asia, Europe). Cold calling of potential leads and scheduling of meetings with important stakeholders.
Customer mapping: At industry level, map companies that can be potential customers within the assigned region or country. At company level, build a stakeholder map that can be important contact points for the company. At individual level, generate relevant demographic and contact data such as email and mobile numbers for relevant target market. At micro level, identify potential timing and opportunity to meet potential client’s stakeholders.
Business Support and Coordination: Be a link between Company's Sales, Service, and Marketing Departments. When needed assist in responding to incoming Requests for Information (RFIs) and Requests for Proposals (RFPs) in a professional and expeditious manner. Support the Directors on administrative tasks such as coordinating for meetings and events.
Inside Sales Lead: Logicalis (M)., A-6-1 Southgate Commercial Centre., JalanDua Off Chan Sow Lin Kuala Lumpur, Malaysia
August 2014 –August2015
Promote and sell product & services to the clients.
•Plan and lead Tele Sales campaigns and coordinate with field sales representatives.
•Identify new customers and to meet / exceed sales targets.
•Responsible on product/sales presentations, discussions and proposals/quotations to clients.
•Responsible on the payment collections from clients.
•To follow-up on potential client’s project till sales handover to the Project Management team for implementation.
•Responsible for developing relationship with a large base of commercial customers with a focus on annuity-based services business
*Freelance/Project based-Homebased/Corporate Sales Associate/Inside Sales Specialist
January 2014--April 2014
Sales Associate: RSA Security, IT Security of EMC, Temasek Blvd., Level 30-01 Suntec Tower 4
April 2012- December 2013
•Responsible for expanding RSA Security solution across SEA (Southeast Asia).
•Driving new opportunities and building new pipeline for the Sales Team business through hot calling to customers, respective account managers in each country and channel partners within the geography.
• Responsible for building strong business partnership resellers/partners of RSA solutions.
•Responsible for maintaining a healthy pipeline to ensure closed revenue goals are achieved quarterly.
•Developed and built customer relationships using telephone, email, marketing and other inside-based means.
•Lead management with sales, partners and end customers. Deliver a personal Lead growth in a quarterly basis. Keep proactive and up to date with lead status already generated by Telemarketing agency and help customers and partner get the information they need.
•Regularly update sales management system and closely manage pipeline through Salesforce.
Sales Development Executive(Inside Sales Executive): Symantec Asia Pacific (Symantec.Cloud/Messagelabs), Temasek Blvd., Level 11-01, Suntec Tower 4 Singapore 038986
January 2010—January 2012
•Generate and Qualify Corporate & Enterprise Sales leads & Pass to Sales Team for Symantec.Cloud in Asia South (Singapore, Malaysia, India, Thailand, Indonesia, Vietnam, Sri Lanka).
•Actively follow up Leads (stagnant) and lost deals.
•Introduce new products and services to Asia South Market.
•Follow up on Web Lead Inquiry for opportunity.
•Grow the Singapore sales network by building long term relationship with IT Directors, Managers, System Administrators or IT Decision Makers.
•Assist Manager in all Sales & Marketing activities (e.g. Cold Calling, Event Invite)
•Help on different IT event such as IDC event, Spring Board Event, Symantec Security Day
* MVP Awardee for Q2 2010, Symantec.Cloud
Marketing Executive: Inform Group, Unit 1601 Orient Square, Emerald Ave., Pasig City Philippines
July 2007—December 2009
- Generate Sales Leads/Sale Prospects for Messagelabs/Symantec in Asia South
(Singapore, Malaysia, India and others)
- Set up an appointment meeting with Sales Specialist for any sales opportunity.
- Meet/exceed minimum daily goal.
- Does Event Recruitment for clients such as APC, BEA-VMWare Virtualisation, IDC, Gartner Events in Australia and New Zealand.
- Does Data Acquisition for Messagelabs/Symantec.
- Generate report for SDE's weekly performance thru Alice system.
Team Lead: NCO Group/RMH Teleservice, 5/flr ELJCC Bldg Mother Ignacia St, Quezon City Philippines
January 2005—May 2007
Job Description: (VONAGE Account)
•Perform Team Manager duties & tasks on his/her absence.
•Collate Individual Daily Trackers
•Ensure that Agents are meeting their individual goals
•Update Individual Team Performance
Product Specialist: NCO Group/RMH Teleservice, 5/flr ELJCC Bldg., Mother Ignacia St, QC
Job Description: (VONAGE Account)
•Do over the phone Installation to Vonage customers and make sure to install device properly
•Responsible for answering all customers inquiries about their service especially technical issues.
•Resolves customers complains, problems inquiries on their devices
Outbound Sales Agent:: NCO Group/RMH Teleservice, 5/flr ELJCC Bldg Mother Ignacia St, Q.C.
Job Description: (VONAGE Account)
- Take the lead role in selling Broadband/ Internet services to prospect customers within an assigned geographical region
- Meet/exceed minimum daily sales objectives.
- Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met.
- Generate new business through outbound calls and follow up on incoming sales leads.
- Maintain revenue goals by quarter and year to date.
•Sr.Customer Care Officer : I-Contacts Corp. (SMART Comm.),1438 Universal Towers Quezon Ave., Q.C.
December 2000- November 2004
•Handles all customer’s inquiries, concerns & complaints and ensure quality service to all prepaid and postpaid subscribers.
•Resolves subscribers requests & concerns at the soonest possible time
•Coordinates concerns raised by the subscribers with other departments and provide feedbacks.
•Process aftersales complaints by subscribers.
•Helps in Sales & Marketing activity of the company to generate more income.
•Assists the Shift Supervisor on some administrative works like facilitating reports for the team.
•Customer Service Representative : AIG American International Credit Card, Call Center Department, 15/flr. San Miguel Properties Center St. Francis Square, Mandaluyong City,
January 2000—June 2000
•Handles all customer’s inquiries & requests and resolving their concerns.
•Makes a face to face transaction with the customers
•Conducts sales & marketing activites on special events.
SEMINARS and TRAININGS ATTENDED:
Market Logic Product Training – Singapore, October 2018
AWS Technical Essential – Makati City, June 2018
SAP PartnerEdge Training---BGC, Taguig City
SAP Product Training—BGC, Taguig City
OpenText Product Training—BGC, Taguig City
RSA Security Product Training-- 31F Suntec Tower 4 Singapore 15-18 April 2013
Salesforce Training--Betsy Connolly, 31F Suntec Tower 4 Singapore, 15-18 April 2013
Symantec Hosted Service Sale Skills Training—Bobbi Heath, Fullerton Room Suntec Tower 4, 9-12 November 2010
Symantec Hosted Endpoint Training, Esplanade Room Suntec Tower 4, 14 September 2010
Symantec Products/Offering Training, Raffles Room Suntec tower 4, 18 June 2010
Sale Skills Training—Bobbi Heath, Hongkong, 2-3 June 2010
SHS Product Training—Warren Sealey, May 4, 2010
Siebel Training—Edward Tham, March 30 2010
Bundle Training –Warren Sealey, January 13, 2010
Symantec Hosted Service Basic Product Training, January 4 2010
Sales Product Training, Messagelabs/Symantec, August 3-4, 2009
Sprint/Nextel Product Training, RMH Teleservice/NCO Group, May 2007
Basic Installation of Vonage Devices, RMH Teleservice/NCO Group, June 2006
Advanced Installation of Vonage Device, RMH Teleservice/NCO Group, October 2006
Vonage Product Training, RMH Teleservice/NCO Group, October 2005
Accent Training, RMH Teleservice/NCO Group, October 2005
•Insurance Products & Service s Training, SUNLIFE, July 2005
•Post Paid Training, SMART Communication, April 2004
English Proficiency Training,, SMART Communication, March 2004
•Cross Selling Training, SMART Communication
•Smart IN-HOUSE Trainings
Service Excellence Plus Training, Smart Communication, December 2001
ICCP Training, Smart Communication, 2002
Marketing Seminar “On Target”, UP JMA, June 1997
The Ultimate Marketing Experience, UP JMA, July 1999
Advertising Seminar, UP JMA, July 1999
Knowledgeable in Siebel, CRM Microsoft Dynamics and Salesforce, Hubspot, Netsuite
Sales & Marketing Skills, Consultative Training
Lead Generation/Demand Generation (Leads to Opps conversion)
Basic Broadband Installation Troubleshooting
Advanced Technical Installation
Computer Skills: MS Word, MS Excel, MS Powerpoint
Knowledge in Oracle, ICCP, PAPS, Jwalk, Teleservice, Iconweb
Communication Skills: proficient in English and Filipino both oral and written
Background in Spanish & French Languages
Basic Language Translation (Spanish & French)
Basic Mobile Troubleshooting
* Civil Service Eligible
Tertiary Level University of the Philippines, Diliman Q.C.
College of Arts and Letters
Bachelor of Arts in European Languages
College Scholar for 2 Semesters, 1995-1996
Graduated: October 1999
Secondary Level New Era College
St. Joseph Milton Hills, Diliman Q.C.
With Honors (KHK Awardee)
Graduated: March 1994
Elementary Level New Era College
St. Joseph Milton Hills, Diliman Q.C.
Graduated: March 1990
UP Junior Marketing Association
•Finance Committee 1997-1998
•Member/ Proj. Coordinator
UP Christian Brotherhood International
•Membership Committee Co-Head 1996-2000
•UP El Circulo Hispanico
•Finance Committee, 1997-2000
Course: Bachelor of Arts in European Languages
Age: 42 yrs. old
Height: 5 feet 1 inch
Weight: 45 kg.
Birthdate: 7th of March 1977
Religion: Iglesia Ni Cristo (Church of Christ)
Civil Status: Single
Father’s Name: Engr. Simeon L. Luna
Mother’s Name: Ms. Rosita S. Kapauan
Character of reference
**Character of Reference as per request