P: 954-***-**** E: firstname.lastname@example.org
Seasoned health administration professional with over seven years of experience in EHR management, project management, and healthcare communications. Combines a background in hospitality/quality and EHR project management in an ambulatory care setting.
SKILLS & EXPERTISE
Project Management • EHR Management • Process Improvement • Allscripts EHR Management • Program Management
• Customer Service/Quality Improvement • Social Media Marketing • Fundraising
E X P E R I E N C E
ALLSCRIPTS, INC Washington, DC
Business Analyst 2016 – Present
Joined Allscripts as part of GW Medical Faculty Associates’ transition to a Managed Services model. Implemented multiple Patient Portal initiatives, such as standardization of result releases and patient message attachments. Sole point of contact for Patient Portal for the organization.
Oversaw the project to standardize Patient Portal results across all departments and providers.
Works with Patient Experience & Patient Access Teams to ensure Patient Portal remains patient-centric.
Manages Patient and Provider Communication Project, which identifies every mode of electronic communication between the organization and patient to simplify and optimize current processes.
Proficient in OpenVMS functions
GW MEDICAL FACULTY ASSOCIATES Washington, DC
Applications Analyst 2012 – 2016
Hired as a junior Applications Analyst and promoted within one year. Worked on Patient Kiosk implementation, Patient Reminder System Revamp, and Patient Portal implementation. Key member in Meaningful Use (MU) and Business Development Projects. Proficient in Allscripts EHR and GE/IDX PM System.
Managed campaign to transition over 30,000 patients from obsolete PHR to current PHR.
Managed Patient Kiosk implementation project, affecting over 25 unique departments.
Completed EPIC Cadence Certification in 2015.
Interfaced regularly with patients in a quality/customer service role.
Previous experience as a HCAHPS Volunteer for Plantation General Hospital in Plantation, FL (2012).
E D U C A T I O N
GEORGE WASHINGTON UNIVERSITY Washington, DC 2015
Master’s in Health Services Administration
UNIVERSITY OF FLORIDA Gainesville, FL 2009
Bachelor of Arts, Spanish
L E A D E R S H I P
THE SAPAN INSTITUTE Washington, DC 2014-2019
Marketing Director/Co-Music Director/Resident Artist
Manages over 30 resident artists, plans/takes part in annual productions, and creates marketing content.