Susheela Bhavan, A.K.G Nagar Road, Mob: 813-***-****
Valiplamoodu, Gurukulam Nagar, Email: email@example.com Harvipuram 2nd Lane,
Peroorkada, Trivandrum- 695005
To work in stimulating environment where I can apply and enhance my knowledge, skill to serve the firm to the best of my
B.C.A from University of Kerala (Pursuing)
Plus two, Cotton hill, Trivandrum
10th, Govt, G.H.S.S, Avady, Tamil Nadu
Strawberry Sourcing Solutions, Vazhuthacaud Branch, Trivandrum. Feb 2011- Aug 2013
Data Entry Operator
Organizing files and collecting data to be entered into the computer.
Analyzing the data for errors.
RR Donnelley, Technopark, Trivandrum.
Jan-2015- Present- Senior Process Associate
Customer Service Executive
Identify and assess customer's needs to achieve satisfaction.
Handle customer queries, provide appropriate solutions and alternatives within the time limits.
We are dealing with Credit Account information/Credit Search information with customer and deal with the queries
from the customer and check the account/search of the customer regarding the status of the account/search and
communicate with that to the customer regarding this concerns.
According to the requirement we will contact to the lenders on the behalf of the customer and in other cases we advise the customer to contact the lender directly.
We are also add NOC when customer needs.
Assists customers effectively by solving customer disputes. IT SKILLS
Outlook, Excel, Microsoft Word
Programming in C, C++, Java, .Net
Ability to adapt in new environment
Decision making skills.
Date of Birth : 10/5/1991
Age : 27
Nationality : Indian
Marital Status : Single
Languages Known : English, Malayalam, Tamil.
I hereby declare that the above furnished information is correct up to my knowledge and I bear the responsibility for the
correctness of the above mentioned particulars.