Customer Service Data Entry

SANGEETHA ANILKUMAR

Susheela Bhavan, A.K.G Nagar Road, Mob: 813-***-****

Valiplamoodu, Gurukulam Nagar, Email: ****************@*****.*** Harvipuram 2nd Lane,

Peroorkada, Trivandrum- 695005

CAREER OBJECTIVE

To work in stimulating environment where I can apply and enhance my knowledge, skill to serve the firm to the best of my

efforts.

EDUCATIONAL QUALIFICATIONS

April 2016

B.C.A from University of Kerala (Pursuing)

April 2013

Plus two, Cotton hill, Trivandrum

Attained 63.5%

April 2007

10th, Govt, G.H.S.S, Avady, Tamil Nadu

Attained 53.4%

ORGANIZATIONAL EXPERIENCE

Strawberry Sourcing Solutions, Vazhuthacaud Branch, Trivandrum. Feb 2011- Aug 2013

Data Entry Operator

Organizing files and collecting data to be entered into the computer.

Analyzing the data for errors.

RR Donnelley, Technopark, Trivandrum.

Jan-2015- Present- Senior Process Associate

Customer Service Executive

Identify and assess customer's needs to achieve satisfaction.

Handle customer queries, provide appropriate solutions and alternatives within the time limits.

We are dealing with Credit Account information/Credit Search information with customer and deal with the queries

from the customer and check the account/search of the customer regarding the status of the account/search and

communicate with that to the customer regarding this concerns.

According to the requirement we will contact to the lenders on the behalf of the customer and in other cases we advise the customer to contact the lender directly.

We are also add NOC when customer needs.

Assists customers effectively by solving customer disputes. IT SKILLS

Outlook, Excel, Microsoft Word

Citrix Platform

Programming in C, C++, Java, .Net

D.C.A

STRENGTH

Ability to adapt in new environment

Quick Learner

Stress tolerance.

Decision making skills.

Loyalty

PERSONAL DETAILS

Date of Birth : 10/5/1991

Age : 27

Nationality : Indian

Marital Status : Single

Languages Known : English, Malayalam, Tamil.

DECLARATION

I hereby declare that the above furnished information is correct up to my knowledge and I bear the responsibility for the

correctness of the above mentioned particulars.

Trivandrum

Sangeetha. A

Contact this candidate