VAN THADEUS S. CRUZ

**-* *.***** **., New Zaniga, Mandaluyong City, Philippines

Email add. ac8819@r.postjobfree.com

Tel. No./Mobile No. +639*********/+632*******

WORK EXPERIENCE:

March 2015 – Present

LBC Express Inc.

Area Manager – Central Metro Manila

-Operations - Supervise & Manage the entire operation of branches; Plan, direct & monitor the team to achieve sales targets; Ensure branch regulatory standards.

-People Management - Accomplish results through managing teams by developing & establishing controls, performance management, coaching, and counseling. To ensure that the associates have the necessary resources in the performance of their jobs.

-Innovation - Continuously recommend, introduce and innovate process, systems and products by presenting facts analysis and impact of recommendation to immediate head.

-Records Management - Manage all records and database for reference; Timelines for submission of reports.

-Human Resource - Actively participate in the retention, recruitment of human capital to achieve KPIs.

June 2012 – December 2014

Vertinel Inc.

Sales Consultant

- Conducted market research and prepared/updated sales strategies for promoting products according to latest market status/trend and product features

- Evaluated market needs, discovered potential opportunities and identified new sales channels to meet / improve sales agenda of the company

- Represent the company at presentations and meetings with market leaders, LGUS and clients

- Monitor customer satisfaction, addressed issues and provided solutions

- Worked with the firm management to develop sales tactics and lead programs based on customer feedback and company vision

- Enlarge the Customer Base: Maintained close working relationship with both existing and new customers regarding new and different products – Maintained customer interaction database

- Exceeding Sales Goals: Monitored sales targets and motivated sales teams to achieve the firm’s goals

- Innovations: Innovated new sales tools and marketing techniques to increase sales objectives of products

March 2012 – June 2012

Rocket Internet GmbH (Lazada Philippines)

Senior Buyer

-Product Selection: inquiry and evaluation of bids

-Support for supplier selection rates

-In charge of the overall computer & networking category

-Manages set of junior buyers

-Control of all purchasing-and sales-related activities

-Disposition of goods

-Market monitoring and identifying new trends

-Planning and implementation of the assortment and price changes

-Preparation and development of merchandising materials

-Responsibility for the assortment

-Product, market and competitive analysis

-Purchasing, maintenance, and negotiating our deals with national and international suppliers

-Potential expansion and management of all procurement teams San Miguel Corporation

February 2009 – June 2011

Ginebra San Miguel Inc.

DSS (DOS) – North GMA

-Responsible for achieving sales objectives in assigned areas through effective implementation of Channel strategies

-Ensures availability of our consumer products in covered outlets

-Achieves required monthly sales volume

-Ensures timely collection of trade receivables

-Handles sales people; makes sure that they are in line with company’s objective

-Maintains good relations with key accounts in the area of assignment

-Ensures correct ranging and distribution of products

-Implements trade promotions supported with approved documentations

-Monitors proper shelving/merchandising

-Conducts business reviews/business building activities

-Enhances trade partnership

-Gathers competitive information

-Train Sales People through sales clinics

-Manage the overall business in the direct sales operations

-Create programs that would help push the products (Off Take Programs, Penetration Programs) June 2008 – Feb 2009

San Miguel Beverages, Inc.

Distributor Manager

-Expanding and maintaining the sales performance of the assigned distributor

-To ensure that all sales programs are successfully executed, implementing consistently the policies, strict alignment with the marketing programs

-Identifying the critical requirements needed by his/her region to achieve its performance scorecard, KRAs and KPIs

-To provide sound and relevant recommendations that will help achieve sales target objectives

-execution of sales and distribution strategies and programs, collection efficiency, minimize sales returns and adherence to department budgets.

January 2008 – June 2008

San Miguel Beverages, Inc.

Account Specialist

-Responsible for opening and maintaining Key Accounts namely supermarkets, groceries, chain accounts, on premise accounts and other related retail channels

-Target and solicit new accounts to maximize sales potential and increase volume;

-Provide value-added services to customers through business development;

-Building brand values to customers though product assortment;

-Active participation in the department’s strategic planning activities in relation to the overall company direction;

-Conduct sales presentations;

-Prepare annual sales forecast for the accounts;

-Prepare sales orders and monthly sales forecast accurately as possible;

-Plan, organize and implement sales programs to ensure that set targets are met or exceeded;

-Check placements and ensure that San Miguel Beverage's products are prominently displayed;

-Perform proper merchandising and timely replenishment of stocks;

-Conduct store visits on a regular basis;

-Monitor sales off take and the competition;

-Maintain a harmonious business relationship with both existing and potential customers to build rapport;

-Prepare sales reports and other values correspondence necessary including competition strategies;

-Work and share ideas and crossover responsibilities with other team members;

-Implement trade marketing programs;

-Serve Statement of Accounts (SOA) to customers;

-Make follow-ups on payment due and collect if necessary;

-Coordinate with customers for needed documents until all necessary requirements have been accomplished;

-Maintain a filing system for all documents pertaining to accounts;

-Maintain records to effectively track progress.

November 2007 – January 2008

San Miguel Beverages, Inc.

Conventional Route Salesman

-Responsible on building sales within an assigned territory. This includes promoting multiple products to tertiary accounts, wholesalers, etc.

-Put up current point-of-purchase promotional material and apprise decision makers about special offers

-To build a certain percentage of new business within their assigned territory

-To handle customer complaints and return damaged product to the warehouse

-To report orders or turn in any paperwork at the end of each day March 2007 – August 2007

IBM/Lenovo (MSI-ECS)

Channel Sales Officer

-Possess and apply knowledge of service solutions to address clients' business problems and needs by recommending and work on diverse and complex projects/prospects by selecting the appropriate IBM's service programs

-Primary responsibility for achieving the revenue targets, through careful follow-up of partner and customer support requests

-Provide maintenance service quotations to accounts/customers on a timely basis.

-Support major accounts on their service needs.

-Analyze ERP data and work to support decisions made in the territory

-Maintains great relationship with clients

March 2006 – November 2006

STANDARD CHARTERED BANK (DUBAI)

SALES EXECUTIVE

-Responsible for selling Liability Products

-Responsible for identifying new clients, maintaining relationships with existing clients and closing deals

-Creating ideas on how to market the product

-Developing new market segments and taking care of existing accounts

- Proactive with sales management to actively review account base for creative and innovative ways to grow the business

- Acknowledge customer complaints and assist in exploring the reason for them, and ensure immediate satisfactory settlement

-Reach or Exceed Sales Targets and Objectives

- To achieve required activity levels in cold call visits within the territory, telephone canvassing calls, and face to face presentations per week

-Maintains great relationship with clients

-Benchmark competitor to come up with better strategies

-Attend seminars to market the product

July 2004 – August 2005

ETELECARE GLOBAL SOLUTIONS

TECHNICAL SUPPORT REPRESENTATIVE – DELL COMPUTER CORPORATION

- Provides IT solutions to customers in the US

- Maintains a great customer experience

- Responsible for computer hardware, software and

network troubleshooting via phone

-Dispatch hardware parts such as motherboards, processor, power supply, etc. when needed

-Ensure that customer’s problem is resolved

CERTIFICATION:

DELL CERTIFIED SYSTEM EXPERT (DCSE)

DELL INSPIRON 2005

DELL LATITUDE 2005

DELL DIMENSION 2005

EDUCATION:

2000-2004 DE LA SALLE UNIVERSITY – COLLEGE OF ST. BENILDE Bachelor of Science in Business and Administration, degree, Major in Computer Applications, July 200*-****-**** AQUINAS SCHOOL

Completed Secondary education, March, 2000. Member of the Computer Club, Public Relations Officer. Member of the Dominican Circle, choir

1996-1997 SAINT FRANCIS SCHOOL

Completed First Year in Secondary Education, March, 1997. Received award as 3rd honorable mention 1990-1996 GOOD SHEPERD CHRISTIAN SCHOOL

Completed Elementary education, March 1996. Received award in grade 5 as 5th honorable mention. Received award as most industrious student

SEMINARS ATTENDED:

January 2010 BASIC SELLING SKILLS WORKSHOP (GSMI)

A training conducted to equip attendees with basic selling skills, basic call procedure, etc. April 2007 LEARNING WITH LENOVO TRAINING (LENOVO)

A training conducted to gear attendees on the upcoming enhancements on the Lenovo products. April 2007 VPI & SALES TRAINING (IBM)

A training conducted to update distributors and resellers on the product updates. To equipped attendees on the selling cycle. March 2006 KYC & SALES TRAINING (STANDARD CHARTERED BANK) A training conducted to avoid money laundering by learning the “Know Your Customer” procedure. A training that tackles on strategies on how to market the product more easily. August 2004 HARDWARE & TECHNICAL TRAINING

A training conducted to be able to learn more about Dell Hardware & Software features in order to provide clients with better troubleshooting skills

September 2003 SEMINAR ON: BUSINESS OPPORTUNITIES AND TRENDS A talk that encouraged students to become entrepreneurs and how they can start their own business by providing information regarding current business trends in the Philippine Market. It also included new technologies that can be utilized for our advantage

October 2003 SEMINAR ON: BUSINESS PRESENTATIONS

A talk regarding the best methods of business proposal presentations. It also included proper attire, unnecessary gestures, expressions and tips on improvement

November 2015 ISO 9001:2008 Quality Management System Orientation Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. November 2015 ISO 9001:2008 Quality Management System Documentation A training that deals with ISO 9001:2008 clause 4.1 General requirements requires an organization to “establish, document, implement, and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.

February 2016 ISO 9001:2015 Quality Management System Orientation ISO 9001:2015 is based on the plan-do-check-act methodology and provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in an organization. Specific sections of the standard contain information on topics. PERSONAL BACKGROUND:

Born on October 16, 1982 in Manila, Philippines. Speaks Filipino and English fluently. Interested in gaining new knowledge and experiences, loves reading informative books, Surf the Internet, Interested in athletic activities such as basketball and mountaineering, IT literate. Can work under pressure. Possesses above average intra personal skills. A leader and a team player that is assertive, go-getter, efficient, creative, highly motivated and competent. Proficient in using Microsoft Office, Microsoft Windows Operating System, Paint Shop Pro, and other applications. REFERENCES WILL BE SUPPLIED UPON REQUEST

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