Data Entry Customer Service

Objective:

Seeking a challenging position involving trouble shooting and IT support to various companies.

Education:

University of Maryland Baltimore Campus (UMBC) – B.A. Political Science, June 2016

GPA 3.8

University of Maryland Francis King Carey School of Law – Masters in Cyber security, May 2018

Academic Awards

Dean’s List

Bowie, Maryland, City Hall Academic Achievement Award

Phi Theta Kappa Academic Achievement Award

Membership

Phi Theta Kappa Society

Student Achievement and Success Program

Summary

Professional Experience:

4/24/2019-Current Axelon Contractor: Digital Support Data Entry

Scan Electronic Data (physical and electronic emails)

Enter information into database such as Reccomind and Sales Force

Check for accuracy and completion

Filing and organization

Basic IT trouble shooting/LAN support

Moving IT equipment 30+ lbs or more

Software configuration/updating

Office 365 experience and usage

10/2016-01/2017 Security Exchange Commission: Central Processing Unit – Washington, DC

Efficiently processed physical and electronic media such as evidence for trial

Answered emails in an efficient manner

Uploaded evidence to a database network

Logged and filed evidence for processing

Use of Reccomind and Concordance

IT related problems such as DNS errors, VPN configuration, LDAP/LDAPs

05/2013 -10/2013 National Archives Records – Alexandria, VA

Perform simple database searches.

Perform logging and tracking of paper and electronic media.

Analyze and review documents and capture pertinent source information into a database from the documents.

PC Building/Maintenance

Perform data entry of on records stored in boxes.

Copy documents and data from hard copy media.

Prepare documents for image scanning; performs other document collection related activities, including document screening, and labeling of files to be scanned.

11/2012 – 10/2015 TJ Maxx – Bowie, MD.

General Clerk

Input the necessary information onto the spreadsheet for tracking of the media/paper productions.

Maintaining a file room; supplying a weekly log of all the paper productions

Provide clerical services for management.

Perform data conversion from Excel to MS Access.

Pull documents and prepare it for storage in a centralized location.

Input the necessary information onto the spreadsheet for tracking of the media.

Maintaining a file room where the media is stored.

Supplying a weekly log of all the media that was stored.

Security Clearance(s): Obtainable

Skills/Software: Exceptional Computer skills (MS Office 2010 Suite, MS, Windows & Macintosh Operating Systems)

Excellent interpersonal communication skills

Excellent problem solving skills

Excellent teamwork skills

Comptia Network+ Certified (3/14/2019)

Customer Service, Deployment, Desktop Computers, Desktop Support, Detail Oriented

Office 365

Knowledge of SQL

Knowledge and experience with Concordance and Recommind

Kali Linux knowledge

Contact this candidate