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Manager Customer Service

Philadelphia, Pennsylvania, United States
April 26, 2019

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* ****** *****, *** ****** Township, NJ 08234 • 609-***-**** •


Bachelor of Arts, Public Relations May 2017

Rowan University Glassboro, NJ


Bilingual (English and Spanish)

Adept leadership, planning and communication skills

Proficient in Mac OSX and Windows operating systems

Multimedia marketing

Team leadership


Man & Woman of the Year/Students of the Year Campaign Assistant November 2018-Current

The Leukemia & Lymphoma Society Philadelphia, PA

Plan, implement and coordinate team member communication plan to drive revenue

Assist with the planning and execution of the Students of the Year events (Fundraising Workshop, Kick-Off and Grand Finale Gala)

Assist with the planning and execution of Man & Woman of the Year events (cultivation events, Kick-Off, Mid-Point and Grand Finale Gala)

Manage interns on daily basis

Light The Night Campaign Assistant July 2018-November 2018

The Leukemia & Lymphoma Society Philadelphia, PA

Administered sponsorship recruitment, corporate/foundation prospect identification and cultivation benefit fulfillment, event logistics coordination, etc.)

Provided administrative and clerical support for Light The Night campaign.

Maintained assigned office, program and event records, files and databases.

Prepared event related correspondence and reports.

Students of the Year Intern October 2017-June 2018

The Leukemia & Lymphoma Society Philadelphia, PA

Provided on-site logistical support for Students of the Year events

Supported campaign manager and the achievement of the Students of the Year revenue goal

Developed press releases and advertisement for campaign participants

Managed relationships of 2018 Students of the Year candidates and team members through weekly emails and updates

Negotiated donations to assist the organization in maintaining a set budget

Organizational and administrative tasks

Special Events and Customer Service Representative May 2013 - September 2016 Tropicana Hotel & Casino Atlantic City, NJ

Assisted with the successful event and tournament execution and logistics

Ensured internal controls and operational procedures were followed for each event

Maintained giveaway inventory after every event

Provided superior guest service, assistance and resolution via written, phone and direct face-to-face communication in response to guest related situations


Account Manager January 2016 - May 2016

Organ Donor Day Glassboro, NJ

Conducted media audits. Organized special events throughout the semester to help raise awareness of organ donation

Recruited local businesses and organizations to sponsor fundraising events

Created a media kit including fliers, brochures, feature news articles, printed press release and advertisements

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