Customer Care Training

Swetalina Mohanty

Cell no:986*******,933-***-****

E-mail: ****************@*****.***

CAREER OBJECTIVE:

To obtain a challenging position utilizing my strong organizational and technical skills with a company that offers opportunities for growth and advancement.

PROFESSIONAL EXPERIENCE

Company: Intrucon Solutions and Services Pvt Ltd.

Designation: Customer Care Associate.

Duration: Feb 2011 to Oct 2011.

Company: IT Source Technologies Pvt Ltd.

Client : CMC Ltd, Pune.

Designation: Helpdesk Coordinator.

Duration: Dec 2011 to May 2012.

Organization: Little Star Play school

Designation: Co_ordinator

Duration: Feb 2013 to Aug 2015

Done SIP in HR recruitment from Macro Resources Pvt Ltd, Bhubaneswar.

Duration : 3 Months(June to August 2018).

Done SIP in HR Recruitment in Edmart solution pvt Ltd.

Duration: 3 Months(September to November 2018).

EDUCATIONAL QUALIFICATION:

Pursuing MBA in HR and Finance 2017 to 2019.

Degree: P.G (Home Science).

Year of Completion: 2008.

University: Utkal University.

PROFESSIONAL SUMMARY:

Good in sourcing candidates.

Good in screening and preliminary phone Interview of the candidates.

Good Experience in Ticketing Process.

Good Knowledge in CRM Domain.

Good in handling customers.

Good experience in both outbound and inbound process.

SKILLS:

Good knowledge in HPS version 2.0

Good Knowledge in MS Office.

Good understanding of Internet and Installing Hardware Devices.

Good communication skills.

Good presentation skills.

Training Undertaken:

1.Undergone vocational training on PC Hardware & Maintenance during the period Aug 2008 to Nov 2009.

2. Undergone training on MSOffice, Internet during the period Jan 2009 to April 2009.

3. Undergone training on Software Testing during the period Oct 2009 to March 2010.

Strengths:

. Flexible and versatile to adapt to a new environment and work with team-culture.

. Having good planning and problem solving skills.

. Confident in finishing the work within stipulated time.

Good in Understanding and Communicating in Bengali. Oriya, Hindi and English languages.

Good in communicating with the customers.

PERSONAL Details:

Date of Birth : 10th May 1986

Nationality : Indian

Contact Address : Chinchwad, Pune

Telephone No :,986*******,933-***-****.

Languages Known : English, Hindi, Bengali and Oriya

Hobbies : Listening Music, Reading books, Dancing.

Contact this candidate