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Software Analyst

Schaumburg, Illinois, United States
April 26, 2019

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Niya Reny Kuttothara

Cell: 224-***-****,


Carol Stream, Illinois

Professional Summary:

* ***** ** ************ ********** working as a Business Analyst (BA) in IT field

Comprehensive knowledge of Software development life cycle (SDLC) and SDLC methodologies - Agile (SCRUM) and Waterfall

Ability to elicit requirements from business owners through a variety of methods such as brainstorming, JAD sessions, interviews, document analysis, interface analysis and focus groups

Skilled in translating business requirements and user expectations into objectives, use cases, functional requirements and non-functional requirements using various external tools

Experienced in suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organization and achieving business excellence

Strong skills in verbal and written communication skills, including communicating effectively with business users and software developers, team participation, deadline orientation, managing multiple projects simultaneously and detail orientation

Ability to identify and understand business needs, opportunities and recommends solutions that enable the organization to achieve its goals.

Ability to construct project plans to estimate work, and to track progress.

Ability to work without considerable direction

Strong customer services skills with the ability to maintain professionalism under pressure.

Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions including presentation skills

Effective in working directly with management and resolving issues in a successful manner

Experience in interacting with business teams, programmers and technical staff at all levels

Good communicator, able to strengthen relationships with peers and senior leadership, build consensus and elicit clear decisions from clients and all levels of stakeholders

Good communication skills via email, skype, phone and IM

Good customer satisfaction record and leading cross-functional projects

Enthusiastic, self-starter with the ability to work both independently and in a team environment


Master in Science – Amrita Institute of Medical Sciences - India

Bachelors in Science – MG University - India




Ms Office (Excel, Word, Project, PowerPoint, Outlook)

Aim/Anthem – Chicago Oct 2017 - Dec 2018

Business Analyst


Gathered internal and external enhancement requests from a diverse group of stakeholders including Customers, Sales, Doctors, TN and legal

Primary facilitator responsible for defining, documenting and managing software requirements for large-scale development projects

Created quality requirements artifacts including functional specifications, use cases, activity diagrams, process flows, business rules

Understood the business problems and opportunities in the context of the requirements and help recommend solutions that enable the organization to achieve its goals

Worked with Development and QA to review all requirements documentation, receive feedback and ensure all issues related to the requirements are resolved in a timely manner

Assisted QA with acceptance testing of requirements

Documented user stories and modelled use case diagrams by utilizing MS Visio

Helped the QA team in writing the Test Plan and conducting the quality assurance phase

Designed and developed Use Cases and Process Flow

Coordinated requirements with business subject matter experts (SMEs)

Logged application bugs and was involved in all stages of the bug life cycle

Maintained all the tasks in JIRA and updated status regular basis

Developed non-functional requirements and documented it to present to the technical team

Wrote Backlogs, User Stories, Tasks, Bugs using Jira and uploaded documents in Confluence

Involved in database interactions for retrieving data and generation of output file and reports

Involved in GAP analysis both at the time of requirement gathering and later after development with the Testing team to identify areas and possible scenarios that might have been overlooked

Marriott – DC Nov 2016 - Oct 2017

Business Analyst


Liaised between business and technical personnel to ensure a mutual understanding of processes and applications

Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements

Creating user stories and acceptance criteria

Identified Use cases from the requirements and wrote Use Case Specifications

Facilitate JAD sessions and interviews with SMEs, senior management and IT teams to track and document related issues and tasks.

Led and conducted JAD sessions for requirements gathering, analysis and design of the system.

Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.

Participated in daily Scrum meeting with the Project team and change management team to discuss the requirement updates, change requests, tasks and assign/re-assign man hours on a daily basis

Responsible for various deliverables throughout the software development lifecycle from process flow diagrams to mock-ups and wireframes

Updated requirements as per business user’s feedback and changes in functionality of the applications

Created BRD, FRD & NFRD

Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis

Analyzed business needs and worked with technical and non-technical teams to overcome challenges worked with business users, stakeholders and SME’s amongst the organization

Communicated client's business requirements by constructing data and process models

Responsible in providing regular test reports to the management

Performed different levels of quality checks and performed UAT Sessions as required

Created/updated User Stories based on the requirement in the confluence

Performed UAT and participated in writing test plans.

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