Administrative Assistant Customer Service

Isabel Griffin

*** ****** ***, ******, ** K*K *Y*

Cell: 613-***-****

************@*****.***

Bilingual: English, French

ABOUT ME

As a Banking Advisor, I have extensive customer relations and administration experience, as well as being a highly resourceful, independent worker, and a great team player. Self-motivated and a fast learner, I thrive in successful problem solving and have exceptional customer service skills.

QUALIFICATIONS

Management

Administer and manage client accounts

Manage and translate correspondences

Develop marketing tools (PowerPoints, invitations, websites, catalogues, flyers, etc)

Manage projects, sales and inventory

Provide Coaching and Team Leader Support

Administration

Lead and organize meetings and events

Plan, organize and administer calendars

Organize team sales, budgets, and expenses

Create and analyze sales reports

Oversee and coordinate travel and accommodations

General office support (report processing, managing telephone calls, filing, data entry, photocopying, scanning and dealing with clients)

Experience in using a variety of software programs such as word processing, e-mail, data base and spreadsheet applications

Customer Service

Assure excellent service in problem solving

Develop durable client relations

Receive calls and assist at first point of contact

Assist and advise clients with products and services

PROFESSIONAL EXPERIENCE

Banking Advisor 2018 – present

RBC Royal Bank - Ottawa

Digital Advisor 2014 – 2018

RBC Royal Direct - Moncton

Banking Advisor 2013 – 2014

RBC Royal Direct - Moncton

Executive Administrative Assistant 2011 – 2012

AXOR - Montreal

Service Representative/Account Administrator 2010 – 2011

XN Financial (Canada) Inc. - Montreal

Administrative Assistant 2009 - 2010

Gino Signature - Montreal

Photographer/Graphic Designer 2001 - 2010

Isamultimedia - Montreal

Executive Administrative Assistant 2005 - 2009

Gian Rocco Creations - Montreal

EDUCATION

AEC in Commercial Photography 2006

Dawson College

DEP in Secretarial 1998

Eastern Townships Technical Institute

OTHER STUDIES

First Aid Certification 2019

St. John Ambulance

Naturopathy 2001

Natural Health Consultants Institute

Fashion Marketing 2000

Lasalle College

Tourism 1999

Champlain College St. Lambert

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